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Sales & Marketing: Ticket Sales Management
Account Specialist, Membership Services - D.C. United (Washington, DC)

POSITION SUMMARY:

The Account Specialist, Membership Services is a motivated and passionate individual looking to continue a career in sport sales by managing a group of D.C. United Full Season Members. The executive has a strong work ethic, is driven by meeting and exceeding revenue goals, and has prior ticket sales experience. Essential relationships will be derived from making outbound phone calls and incorporating social selling techniques to schedule face to face appointments at our state-of-the-art sales preview center.   

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manage a book of business of Full season accounts (not to exceed 700 accounts per team member)

  • Develop and maintain positive personal relationships with D.C. United Season Ticket Members via out-bound calls, out-of-office face to face appointments, personalized letters and emails
  • Continuously network with leaders in the sports industry to identify new best practices for membership touchpoints
  • Meet and exceed monthly touch point goal with accounts to ensure that premium service is achieved to members
  • Respond to all inbound member communication within 24 hours in a thorough and courteous manner
  • Develop Mini Membership events to create unique and creative ways to get face to face with members
  • Handle day to day operation of members, including but not limited to: making phone calls to current members, exchanging tickets, problem resolution
  • Attend all membership events as part of the touch point plan
  • Have a strong understanding of group theme nights
  • Play a crucial role in creating excitement around transitioning into the new stadium. Audi Field
  • Meet and exceed assigned quarterly and annual sales revenue goals through full season renewals, up-selling, & cross selling
  • Maintain up-to-date knowledge and effectively and enthusiastically communicates all team happenings, events, season ticket holder benefits and stadium details
  • Provide timely communication with season ticket holders in regard to game date changes, invoices, payment plans, parking, renewal deadlines, and match information
  • Build strong relationships with account base through proactive communication including seat visits, touch points, phone calls, emails and other communication channels.  A minimum of one touch point per month with full season ticket accounts is the expectation

 

NONESSENTIAL/SUPPORTIVE SKILLS AND EXPERIENCE:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Represent yourself and D.C. United in a positive and professional manner

  • Act as a role model within and outside the D.C. United organization
  • Assist with game day responsibilities of sales department

  • Manage the matchday day responsibilities of group sales department                             

  • Support staff to provide the highest level of customer service to our fans.

  • Regularly coordinate, develop and lead weekly sales meetings and training sessions.

  • Play a crucial role in creating and maintaining a high level of morale with sales department

  • Be a positive influence within our department, our club and our community

  • Provide the highest level of customer service to our fans.

  • Participate in weekly sales meetings and training opportunities.

  • Play a crucial role in creating excitement around transitioning into the new stadium

  • Be a positive influence within our department, our club and our community

 

 

 

SUCCESS FACTORS/JOB COMPETENCIES:

  • Adhere to D.C. United organization policies and procedures
  • Demonstrate flexible and efficient time management skills with the ability to prioritize workload
  • Strong attention to detail, time management, and organizational skills.

  • Maintain effective and efficient CRM database
  • Motivated self-starter with entrepreneurial leadership tendencies and a positive attitude

  • Willingness to learn in a fast paced environment

  • A passion to continue a career as a sales professional in the sport industry

  • Bilingual (Spanish) language skills a plus but not required

 

 

QUALIFICATIONS REQUIRED:

  • Bachelor’s degree in business administration, marketing or sport management or some other related field

  • Excellent interpersonal and communication skills

  • Availability to work flexible hours, including but not limited to evenings, weekends and holidays

  • Minimum of one year prior sport sales experience industry is preferred

  • Motivated self-starter with a contagiously positive attitude and leadership qualities

  • Relationship focused personality and a proven track record of sales success in the sports industry.

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

       

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, otherwise note that we have normal working conditions with the absence of disagreeable elements.

 

                •      Must be able to use a computer

        •      Must be able to write, type and use phone system

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have inside sales experience? Yes or No

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Sales & Marketing: Ticket Sales
Audi Field Sales Associate - D.C. United (Washington, DC)

POSITION SUMMARY:

The D.C. United sales and service team seeks motivated and passionate individuals looking to start a career in sport sales. Selected candidates will receive intensive sales training on the 6 Step Process and relationship based selling to assist in the sales of our new, state-of-the-art $300 million dollar, soccer-specific stadium, Audi Field. Ideal candidates are great teammates, hard-working, competitive, internally motivated and willing to learn. The program runs for a minimum of three months and maximum of eleven months, with monthly performance evaluations. Candidates who exceed expectations will be considered for full-time openings with D.C. United as they become available. There is no guarantee of full-time employment upon completion of this program.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Generate ticket sales revenue with a primary focus on selling Membership Deposits in Audi Field
  • Build relationships through a high level of outbound phone calls and face to face appointments
  • Conduct face to face appointments at our Audi Field Preview Center for fans using augmented reality, 3-D models and touch-screen technology
  • Proactively seek new business through referrals and current clients
  • Participate in Sales Mentorship Program with full time members of the D.C. United sales staff
  • Exceed defined sales, outbound activity and appointment goals
  • Be a positive influence within our department, our club and our community
  • Assist with game day responsibilities of sales department at the final regular season match in RFK Stadium history on October 22

MINIMUM POSITION QUALIFICATIONS:

 

  • College junior, senior, or recent graduate
  • Proven track record of ability to manage multiple tasks
  • Willingness to learn in a fast paced, competitive, team environment
  • A passion to be the best and to bring the best out of their teammates
  • Excellent interpersonal and communication skills
  • Proficient computer skills and experience with Microsoft Office products
  • Ability to work flexible hours, including evening and weekends

 

PREFERRED QUALIFICATIONS REQUIRED:

  • A passion to grow a career as a sales professional in the sport industry
  • Motivated self-starter with a contagiously positive attitude and leadership qualities
  • Bilingual (Spanish) language skills a plus but not required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work evening hours and weekends?

2. Are you available for a face to face interview during the month of October?

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Internships: Any Internship
D.C. United Corporate Partnerships Intern –Spring 2018 - D.C. United (Washington, DC)

D.C. United Corporate Partnerships Intern –Spring 2018

Description:

The D.C. United Corporate Partnership Intern will work closely alongside front-office staff, on the relationships involving D.C. United's official Corporate Partners. Interns will gain hands-on experience in a professional settingand be given the opportunity to polish up skills learned in the classroom. Corporate Partnership Interns will develop a strong understanding of the processes behind new partner acquisition/corporate development as well as partnership marketing and activation. Interns will learn how to use research and analytical tools, and will be asked to apply critical and creative thinking while working on various projects. This is a nonpaid internship.

Essential Duties and Responsibilities (including but not limited to the following):

• Assist in planning and implementing special events and hospitality programs both on-site and off-site

• Assist with partner recaps and activation plans

• Assist with game day operations, client management, and general account activation
• Facilitate and execute specific partner game day promotions

• Help assist in designing and creating partnership elements and proposals
• Manage inventory of merchandise and premium items
• Research activation concepts for partners as needed

• Attend all home matches at RFK Stadium and activation events (off-site and on-site)

• Other tasks and projects as assigned

Knowledge/Skills/Abilities

• Strong work ethic, positive attitude, and passion for working in sports

• Willingness to take the initiative and desire to learn

• Excellent verbal and written communication skills

• Ability to think strategically and problem-solve independently

• Strong time management and organizational skills

• Ability to maintain a professional demeanor in the presence of clients and players

• Proficient in MS Office Suite

Note: When you apply for this job online, you will be required to answer the following questions:

1. 1. YES/NO Do you have a place to reside in the Washington, DC metro area?

2. 2. YES/NO Do you have a personal laptop?

3. 3. YES/NO Will you receive college credit for this internship?

4. 4. YES/NO Are you available to work from August2018 – December 2018 including all home matches during this time? If not, please explain why.

5. 5. YES/NO Areyou be able to commit 2-3 full days during the week to this internship?

6. 6. YES/NO Do you have Photoshop and Adobe Illustrator experience?

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

If you wish to be notified of opportunities as they arise, please press "apply" and make sure you check mark off boxes that say "notify me" on the application. Filling in this information now makes it easier for you to access your record later. You will not be considered an applicant to any position unless you apply for the position. Please make sure your email address is correct or we cannot guarantee notification. If you have already submitted information into this program, for updating your information, you can also press the “My Account-TeamWork Online” at the top of the page. Thank you.

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