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Sales & Marketing: Ticket Operations
Box Office Assistant (Part Time) - Seattle Sounders FC (Seattle, WA)

Job Title: Part Time Box Office Assistant        

Department:  Ticket Operations

Reports To: Ticket Operations Manager

Status: Part-time, seasonal, match days only

 

SUMMARY

Seattle Sounders FC is looking for a Part-Time Box Office Assistant to handle day-of-game Ticket Operations setup, service, and sales for the 2017 Sounders FC and S2 season. The part-time box office assistant is an excellent learning opportunity within the sports industry that will be an integral part of all Sounders FC and S2 home matches. Sounders FC matches are played at CenturyLink Field and their USL affiliate, S2, plays their matches at Starfire Stadium in Tukwila, WA. This individual will be responsible for assisting in setting up the box office for both teams on matchday, troubleshooting any ticket issues and selling tickets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        Assist Ticket Operations Manager with Box Office and Will Call setup and teardown on matchdays

·        Be an energetic Sounders FC ambassador, knowledgeable of ticket prices, game schedules, ticket package offerings, ticket policies and procedures

·        Provide all guests a positive first impression of Sounders FC by offering superior, individualized guest service

·        Accurately operate Ticketmaster Archtics and Host and mobile ticketing systems

·        Problem solve and troubleshoot any ticket issues that may arise including lost, stolen or damaged tickets

·        Process walk up ticket sales and will call requests in a friendly, professional manner

·        Answer box office telephone and respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams

·        Communicate positively with guests to establish their needs efficiently and courteously

QUALIFICATIONS 

·        High school diploma or GED

·        1 or more years of Ticket Operations experience and/or training

·        Knowledge of, and passion for, Seattle Sounders FC and soccer

·        Thrives in a collaborative, fast-paced environment.

·         Proficient in Ticketmaster Host, Archtics, and Access Manager ticketing platforms

·        Must be professional and exhibit excellent judgment

·        Must be available to work all Sounders FC and S2 home match days (requires nights and weekends)

·        Must have strong verbal communication and interpersonal skills.

·        Proficient in cash handling: Capable of balancing all cash and check transactions to submit to Ticket Operations Manager at the conclusion of each match.

·        Ability to work effectively under pressure and handle large crowds in a friendly, professional manner

·        Demonstrate exceptional skills in customer relations, communications and problem solving

·        Candidates must be local to the Seattle area and have a reliable form of transportation

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Sales & Marketing: Ticket Sales
Group Experience Consultant - Seattle Sounders FC (Seattle, WA)

Job Title:  Group Experience Consultant       

Department:  Ticket Sales & Service   

Reports To: Manager of Group Experiences

                              

Summary

Seattle Sounders FC are searching for a self-driven and motivated individual to join our group sales team. The ideal candidate is competitive and motivated to exceed all ticket sales and renewal goals presented by management. We are looking for a team member who strives to be the best and is committed to the long term growth of the ticket base of Sounders FC.

Responsible for generating revenue by identifying new business prospects and selling all ticket products. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·   Meet established sales objectives by executing sales calls and presentations promoting group ticket products.

·   Identify ticket sales opportunities by establishing professional and personal networks.

·   Develop relationships with current and potential group ticket customers.

·   Responsible for servicing and up-selling group ticket products.

·   Assist suite department by selling single game suite inventory.

·   Handle inbound calls and provide necessary information to convert into sales or assist in service issues.

·   Lead sales presentations or tours to potential clients.

·   Maintain an accurate database of your customers and document all touch points with your clients.

·   Provide customer service to handle and resolve customer complaints.

·   Handle group ticket renewal process.

·   Oversee large corporate sales initiatives as assigned.

·   Meet or exceed sales goals as set by supervisor.

·   Attend and provide service at match days and other special events that include night and weekend work.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Advanced oral and written communication skills.

·   Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.

·   Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM.

·   Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.

·   Understanding of basic accounting principles.

·   Proficient in basic software programs (Word, Power Point, Excel, etc).

·   Ability to prospect new customers and create self-generated leads.

·   Ability to work evenings and weekends as needed.

·   Ability to attend all home games (evenings and weekend hours and possibly holidays).

·   Excellent time-management skills and attention to detail.

·   Fantastic, dynamic interpersonal skills and approachable personality.

·   A team player who thrives in a collaborative environment.

·   An innovative and creative thinker who is not constrained by conventional thinking or established approaches.

EDUCATION AND EXPERIENCE

·        Bachelor’s degree (BA/BS) from accredited four-year college or university required (sales/marketing focus preferred).

·        Knowledge of Archtics ticketing system.

·        Prior use of Microsoft Dynamics CRM.

·        One or more years of experience in sports ticket sales.

·        Bilingual or multi-lingual skills a plus

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Employee will be required to occasionally drive to off-site meetings and other functions. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including all Sounders match days.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of prior sales experience?

2. Do you have experience cultivating your own leads? If yes, please explain.

3. Have you previously used Archtics ticket system?

4. Are you familiar with Microsoft Dynamics CRM database system?

5. What are your salary expectations for this job?

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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