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Sales & Marketing: Ticket Sales
Account Executive - Seattle Sounders FC (Seattle, WA)

Job Title:  Account Executive 

Department:  Ticket Sales & Service    

Reports To: Director of Ticket Sales & Service

Prepared Date: November 2014                                          

Summary

Seattle Sounders FC are searching for a self-driven and motivated individual to join our sales team. The ideal candidate is competitive and motivated to exceed all ticket sales and renewal goals presented by management. We are looking for a team member who strives to be the best and is committed to the long term growth of the ticket base of Sounders FC.  Responsible for generating revenue by identifying new business prospects and selling all ticket products. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·   Meet established sales objectives by executing sales calls and presentations promoting ticket products.

·   Identify business opportunities by establishing professional and personal networks.

·   Develop relationships with full season and partial season ticket members.

·   Responsible for servicing and up-selling all ticket products.

·   Assist suite department by selling single game suite inventory.

·   Handle inbound calls and provide necessary information to convert into sales or assist in service issues.

·   Lead sales presentations or tours to potential clients.

·   Maintain an accurate database of your customers and document all touch points with your clients.

·   Provide customer service to handle and resolve customer complaints.

·   Handle season ticket member upgrade and renewal process.

·   Oversee large corporate sales initiatives as assigned.

·   Meet or exceed sales goals as set by supervisor.

·   Attend and provide service at match days and other special events that include night and weekend work.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 ·   Advanced oral and written communication skills.

·   Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.

·   Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM.

·   Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.

·   Understanding of basic accounting principles.

·   Proficient in basic software programs (Word, Power Point, Excel, etc).

·   Ability to work evenings and weekends as needed.

·   Ability to attend all home games (evenings and weekend hours and possibly holidays).

·   Excellent time-management skills and attention to detail.

·   Fantastic, dynamic interpersonal skills and approachable personality.

·   A passion for soccer.

EDUCATION AND EXPERIENCE

·        Bachelor’s degree (BA/BS) from accredited four year college or university required (sales/marketing focus preferred).

·        Knowledge of Archtics ticketing system.

·        Prior use of Microsoft Dynamics CRM.

·        One or more years of experience in sports ticket sales.

·        Bilingual or multi-lingual skills a plus

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Employee will be required to occasionally drive to off-site meetings and other functions. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including all Sounders match days.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of prior sales experience?

2. Have you previously used Archtics ticket system?

3. Are you familiar with Microsoft Dynamics CRM database system?

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Sales & Marketing: Sponsorship Services/Activation
Account Manager - Seattle Sounders FC (Seattle, WA)

Job Title:                Account Manager

Department:           Seattle Sounders FC Corporate Partnerships

Reports To:            Service Manager, Corporate Partnerships

 SUMMARY

Work with Corporate Partnership Sales Directors in the contract implementation and sales support for the Corporate Partnership department.

Account Manager will act as the lead in all Partnership service execution duties, to include: frequent contact with Sounders FC Corporate Partners to develop/implement strategic activation concepts, fulfill contracted elements, and deliver first class service and present year-end wrap ups. Additionally, will work in conjunction with Sales Directors in the sales process. This includes:  Securing renewals of current partners, preparing/revising partnership presentations, collaborating on proposal concepts, securing research as needed, input and update sponsorship elements in inventory spreadsheets, etc. Work as part of a team establishing a strong relationship between the organization and assigned corporate partners throughout the calendar year.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 Service Team

·        Proactively participate in service team operations (weekly meetings, assisting colleagues with events, promotions, and hospitality, shared responsibilities on match days, etc.)

 Partnership Client Fulfillment

·       Act as a lead contact for all service fulfillment elements with assigned Corporate Partners

·       Plan and coordinate activation strategies and calendars for larger accounts.

·       Fulfillment logistics responsibilities include the following core responsibilities:

- Match Day Execution (on-site set-up, videoboard, in-game promotions, giveaways, presentations and hospitality)

- Coordinating media elements (television, radio, web and social)

- Events/promotion execution (retail marketing initiatives and non-game day/community events & appearances)

- Partner signage

- Print inventory

- Coordinating tickets, merchandising and hospitality elements

·       Enter and maintain all Sponsor elements in inventory spreadsheets

·       Create and present end of season wrap-ups for all assigned partners

·       Proactively develop new ways to establish strong relationships with assigned corporate partner accounts. Anticipate the needs of partners and communicate accordingly.

 Partnership Sales Presentation Support 

·        Collaborate as needed with Sales Directors regarding sales inventory and concepts relevant to presentations

·        Operate PowerPoint presentations during assigned presentations

·        Assist with obtaining research or supporting information when applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Must have strong written and verbal communication skills – includes the ability to proactively communicate with clients, co-workers and vendors to manage tight timelines and problem solve

·        Must have experience using Microsoft Word, Excel, PowerPoint and Photoshop

EDUCATION and/or EXPERIENCE

·        Bachelor’s degree (B.A.) from four-year college or university

·        Must have a minimum of one to two years related experience in any of the following industries: sponsorships/client services, sports/event marketing, agency or media.

MATHEMATICAL SKILLS

·        Must be able to prepare sales reports in an excel spreadsheet when required

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Employee must be able to set up partner and game day promotional & event programs. Promotional set-up often requires banner installation, carrying moderate sized promotional materials.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Majority of work is in an office environment

·        Outdoor work is required for occasional partner promotional events

·        Must be able to work a minimum of 40 hours per week and all home Sounders FC match days

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe a successful or unsuccessful promotion you personally managed. Why was it successful or unsuccessful?

2. Name an instance when a client expressed disappointment in a project you were managing. How did you manage the situation?

3. Explain in detail an instance when a problem occurred with an account/promotion/event you were managing. How did you develop a solution and was it effective?

4. Why do you want to work for the Sounders FC?

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Sales & Marketing: Corporate Sponsorship Sales
Director of Sales - Seattle Sounders FC (Seattle, WA)

Seattle Sounders FC

Job Description – Director of Sales

Job Title: Director of Sales

Department: Business Development

Reports To: Vice President of Business Development

FLSA Status: Salaried Exempt

Prepared Date: 10/3/2014        

                              

SUMMARY

This position will focus on the generation of corporate partnerships and new full season suite revenue for the Seattle Sounders FC.  This position is expected to cultivate prospects for, and close new, strategic corporate partnerships and full season suite sales, and requires a service-oriented individual who is passionate about sales, providing exceptional service, and displays a positive, can do attitude.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prospect, develop and close new prospects for corporate partnerships
  • Prospect, develop and close new full season suite sales
  • Meet & exceed individual new revenue, retention, and expense management goals thereby contributing to departmental net budget goals.
  • Collaborate with other departments to develop sales strategy and marketing campaigns
  • Assist in the development of Corporate Partnerships and Suites sales collateral
  • Contribute to overall departmental initiative to develop & execute high quality prospecting & networking events
  • Develop relationships with corporate partners and suite owners to encourage optimal utilization of their corporate partnerships / suites and corresponding year round amenities
  • Assist in developing and executing a powerful service plan that will exceed corporate partners and suite owners’ expectations and positively impact retention rates
  • Maintain current, accurate, and detailed sales history records in CRM for all partners and prospects

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to work independently and prioritize
  • Able to work as part of a team, including project management skills     
  • Consistently high level of attention to detail        
  • Strong relationship building skills        
  • Able to think strategically, including assessment of long term implications of current choices and decisions      
  • Able to draft strong, professional written proposals with little oversight or supervision

EDUCATION and/or EXPERIENCE:

  • Bachelor’s degree from four-year college or university
  • Degree in marketing, sports management or related field preferred 
  • Minimum five to seven years successful, comparable, experience in any of the following industries: sponsorships, sports/event marketing, media sales.  Prior sales experience in sports preferred.
  • Proven track record of closing new business, exceeding sales performance goals, and a focus on cultivating relationships.  

LANGUAGE SKILLS: Strong, positive communication skills to both internal constituents and external clients is required.  Individual must be able to express their ideas clearly both orally and in writing.

MATHEMATICAL SKILLS: Individual must have a command for basic accounting principles to perform budgetary management.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to prioritize a multitude of duties, adjusting to constant change and alterations
  • Adapt to extended work hours in excess of the standard (40) per week
  • Attend all Seattle Sounders FC home matches
  • Be available for road travel – business trips, MLS meetings, road matches, etc…

Note: When you apply for this job online, you will be required to answer the following questions:

1. Why do you want to work for the Seattle Sounders?

2. Why do you want to work in Sales?

3. Describe a personal sales achievement that you are proud of.

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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