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Player Operations: Coach
Club Development Program Coach (Multiple positions available) - Seattle Sounders FC (Seattle, WA)

JOB TITLE: Club Development Program Coach (Multiple positions available)

DEPARTMENT: Soccer Programs

REPORTS TO: Director of Soccer Programs

STATUS: Part-time, hourly.  Hours will average 15-20 per week and shall not to exceed 30 per week.

DURATION:  Approx. April – November each year

SUMMARY
The Sounders FC Youth Club Development program is designed to provide local clubs with curriculum and coaching support to improve grassroots soccer programming.  Club Development Coaches will represent Sounders FC in leading local club training sessions, providing technical instruction, and supporting parent volunteer coaches within these clubs.

The Club Development Coaches will learn, follow, and lead training sessions using Sounders FC designed curriculum.  Coaches will be working with a variety of age ranges (5 to 12) and abilities each week and will be responsible for delivering high quality, engaging training sessions.

The Club Development Coaches will be responsible for helping volunteer coaches understand and run training sessions.  Coaches will use techniques such as demonstration, presentation, and active observation to help develop the volunteer coaches’ ability to understand and deliver training sessions based on Sounders FC curriculum.

The Club Development Coaches will be supported by and will interface with a dedicated liaison from the club.  The liaison will provide support, direction, and feedback to ensure each Club Development Coach has a positive and high impact experience.

Club Development Coaches will also be key members of our Summer Camp programming.  During this time, these individuals will be tasked with coaching their own groups, training other coaches and/or providing logistical help to camp operations.


The Club Development Coaches will participate in weekly educational meetings, as well as have the opportunity to work at additional camps and clinics througout the year. Club Development Coaches are expected to spend two (2) or more hours a week outside of the coaching support preparing for the upcoming week’s focus.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Curriculum and Metholody Implementation

·        Deeply familiar with Sounders FC curriclum and methodology and display a complete support of curriculum, methodology, and system organization

·        Ability to effectively carry out the curriculum and explain it to volunteer coaches

·        Comfortable coaching a variety of ages at grassroots level

Club Development Program Relationships

·        Bring energy, excitement and fun to build a love of the sport of soccer.

·        Build positive and energizing working relationships with players, club volunteer coaches and parents.

·        Be cordial and respectful when dealing with teams, players, parents, coaches and club staff

·        Be a source of information within the club for key personnel

·        Uphold Sounders FC values and represent the club and brand in a positive way at all times

EDUCATION AND EXPERIENCE:

·        Professional/College playing experience preferred but not required

·        Premier level coaching experience preferred but not required

·        At least two years of coaching experience within soccer

·        USSF “D” license or NSCAA National Diploma highly preferred, however relevant playing or coaching experience may be suitable


QUALIFICATIONS

·        Must have strong leadership skills and as the ability to communicate effectively and clearly

·        Must have strong people and relationship building skills to connect with players, club coaches and parents

·        Must possess strong desire to grow soccer from a grassroots level

·        Must be extremely punctual

·        Must have in-depth knowledge of the game

·        Excellent cultural fit with the values of the organization, with a prior history of community involvement desired

·        Must be able to effectively demonstrate soccer specific technical abilities

·        Must be able to effectively carry out training sessions


WORK ENVIRONMENT

·        95% of the work will be done in an outdoor environment

·        Must be able to work a minimum of 15 hours a week, including weekends

·        Must have availability to work from April to November

·        Must be able to provide your own transportation to club fields

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Currently residing in the US. Non-US citizens (students, etc.) must have the ability & documentation to live and work in the US for all of 2017. Our organization will not be able to provide any help or aid for Visa or work permit issues.

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Sales & Marketing: Ticket Sales
Group Sales Representative (Group Experience Consultant) - Seattle Sounders FC (Seattle, WA)

Job Title:  Group Sales Representative (Group Experience Consultant)  

Department:  Ticket Sales & Service   

Reports To: Manager of Group Experiences

                             

SUMMARY

Seattle Sounders FC are searching for a self-driven and motivated individual to join our group sales team. The ideal candidate is competitive and motivated to exceed all ticket sales and renewal goals presented by management. We are looking for a team member who strives to be the best and is committed to the long term growth of the ticket base of Sounders FC.

Responsible for generating revenue by identifying new business prospects and selling all ticket products. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·   Meet established sales objectives by executing sales calls and presentations promoting group ticket products.

·   Identify ticket sales opportunities by establishing professional and personal networks.

·   Develop relationships with current and potential group ticket customers.

·   Responsible for servicing and up-selling group ticket products.

·   Assist suite department by selling single game suite inventory.

·   Handle inbound calls and provide necessary information to convert into sales or assist in service issues.

·   Lead sales presentations or tours to potential clients.

·   Maintain an accurate database of your customers and document all touch points with your clients.

·   Provide customer service to handle and resolve customer complaints.

·   Handle group ticket renewal process.

·   Oversee large corporate sales initiatives as assigned.

·   Meet or exceed sales goals as set by supervisor.

·   Attend and provide service at match days and other special events that include night and weekend work.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Advanced oral and written communication skills.

·   Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.

·   Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM.

·   Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.

·   Understanding of basic accounting principles.

·   Proficient in basic software programs (Word, Power Point, Excel, etc).

·   Ability to prospect new customers and create self-generated leads.

·   Ability to work evenings and weekends as needed.

·   Ability to attend all home games (evenings and weekend hours and possibly holidays).

·   Excellent time-management skills and attention to detail.

·   Fantastic, dynamic interpersonal skills and approachable personality.

·   A team player who thrives in a collaborative environment.

·   An innovative and creative thinker who is not constrained by conventional thinking or established approaches.

EDUCATION AND EXPERIENCE

·        Bachelor’s degree (BA/BS) from accredited four-year college or university required (sales/marketing focus preferred).

·        Knowledge of Archtics ticketing system.

·        Prior use of Microsoft Dynamics CRM.

·        One or more years of experience in sports ticket sales.

·        Bilingual or multi-lingual skills a plus

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Employee will be required to occasionally drive to off-site meetings and other functions. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including all Sounders match days.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of prior sales experience?

2. Do you have experience cultivating your own leads?

3. Have you previously used Archtics ticket system?

4. Are you familiar with Microsoft Dynamics CRM database system?

5. What are your salary expectations for this job?

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Sales & Marketing: Client Relations/Customer Service
Membership Engagement Representative - Seattle Sounders FC (Seattle, WA)

JOB TITLE: Membership Engagement Representative
DEPARTMENT: Ticket Sales & Service
REPORTS TO: Director of Membership Engagement & Retention
FLSA STATUS: Non-Exempt


SUMMARY
Responsible for long-term retention and growth of our Season Ticket Members, which includes the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department service and sales performance goals. Responsible for embracing the organization’s mission and providing excellent service to all fans that will not only excite them now, but encourage them to continue their support of Seattle Sounders FC.


ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following, other duties may be assigned)
• Improve year over year client experience and retention rates while actively working toward meeting the department renewal goals.
• Proactively build strong relationships with the defined account base through proactive communication, including seat visits, touch points, phone calls, emails, events and other communication channels.
• Be informed and communicate common customer feedback to help initiate changes and foster a Fans First Culture
• Anticipate, respond to, and resolve fan complaints, requests, and inquiries from defined account base; handle difficult clients and situations in a calm and professional manner, ensuring that each client interaction results in increased loyalty to the team
• Responsible for new business sales goal that is obtained identifying opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers.
• Educate account base on season ticket member benefits
• Update and maintain accurate records in CRM regarding all renewals, touch points and sales
• Assist in executing customized programs, benefits and events to drive loyalty and create moments for season ticket members
• Match day duties include, but not limited to: in-seat visits to Season Ticket Members, executing STM events and match day experiences, managing customer service outlets including the Box Office and phone lines, and addressing any Season Ticket Member problems or concerns.
• Coordinate with all departments to better enhance the fan’s match day experience
• Achieve monthly goals as set by supervisor
• Other duties as assigned


REQUIRED QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree (BA/BS) from accredited four-year college or university required;
• 1-2 years of experience in sales, service, guest relations or related area
• Exceptional customer service skills
• Knowledge of Microsoft applications
• Dynamic interpersonal skills and approachable, outgoing personality
• Work effectively individually and in group settings
• Ability to multi-task and remain self-motivated
• Must be detail oriented and organized
• Advanced oral and written communication skills
• Ability to portray self in a professional manner through speech and written material
• Understanding of basic accounting and billing principles
Preferred Experience (not required)
• Experience with ticket operations system, development application or other relational database
• Knowledge of Ticketmaster and Microsoft Dynamic CRM
• Familiarity with computerized report writing or data extraction program
• Demonstrated work experience in a professional sports or college athletics environment, including
involvement with high-profile events


CERTIFICATES, LICENSES AND REGISTRATIONS
Must have a valid driver’s license
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee must meet to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.


WORK ENVIRONMENT
This position functions primarily at the Sounders FC office in Seattle. Employee will be required to
occasionally drive to off-site meetings and other functions. Given the nature of the Sounders’ business,
employee must be able to work some evenings and weekends. Must attend 17+ Sounders FC/Sounders FC 2
matches and events, where some outdoor work is required.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.


EQUAL EMPLOYMENT OPPORTUNITY
Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race,
color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status,
physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other
characteristic protected by state or federal law.

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Sales & Marketing: Ticket Sales
Sounders FC Sales Academy (New Membership Associate) - Seattle Sounders FC (SeattleA, WA)

Job Title: Sounders FC Sales Academy (New Membership Associate)

Department: Ticket Sales & Service

Reports To: Manager of Ticket Sales

FLSA Status: Non-Exempt, Hourly

SUMMARY

Seattle Sounders FC are searching for self-driven and motivated individuals to join our Sounders FC Sales Academy. The ideal candidate is passionate about sales and motivated to exceed all ticket sales goals. We are looking for team members who strive to be the best and are committed to the long term growth of the ticket base of Sounders FC. As a New Membership Associate you will be considered a full-time temporary employee with the ability to work up to 40 hours per week.

Seattle Sounders FC Sales Academy

New Membership Associates will be evaluated on a regular basis throughout the year, and only those Reps who continue to exceed performance expectations will be permitted to stay in the program. New Membership Associates will sell our full menu of ticket offerings including season tickets, group tickets and partial plans. New Membership Associates will be expected to make a minimum of 100 cold calls daily to businesses, individuals and past ticket buyers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Exceed established sales objectives

· Handle a high level of sales activity, including a minimum of 100 outbound sales calls per day.

· Identify business opportunities by establishing professional and personal networks.

· Maintain an accurate database of your customers and document all touch points with your clients.

· Provide outstanding customer service

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Bachelor’s degree (BA/BS) or 2 years of sales experience required

· Advanced oral and written communication skills

· Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans

· Archtics and Microsoft CRM knowledge preferred

· Proficient in basic software programs (Word, Power Point, Excel, etc.)

· Ability to work evenings and weekends as needed

· Ability to attend home matches as needed (evenings and weekend hours and possibly holidays)

· Excellent time-management skills and attention to detail

· Fantastic, dynamic interpersonal skills and approachable personality

· A team player who thrives in a collaborative environment.

· Innovative, considerate, ambitious, and open minded

· Passion for sales

· Excellent cultural fit with the values of the organization, with a prior history of community involvement desired.

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including Sounders match days when needed.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What do you like most about sales?

2. Why do you want to work for Sounders FC?

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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