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Communications: Media/Public Relations Servicing
Communications Coordinator - Seattle Sounders FC (Seattle, WA)

Job Title:                     Communications Coordinator

Department:                 Communications

Reports To:                 Senior Director of Communications

FLSA Status:              Exempt

SUMMARY

Seattle Sounders FC is seeking a communications and media services professional to join the club’s Communications Department, serving as the organization’s Communications Coordinator. Central to this role is the development of media relationships and the pitching and placement of key storylines, with an emphasis on serving as communications lead for Sounders FC 2, the club’s USL side. This position also plays a key role in supporting First Team media operations. The Communications Coordinator helps to manage the public-facing voice and tone of the organization, and must effectively engage with the club’s existing media core, while also fostering new relationships on behalf of Sounders FC. As part of Sounders FC Communications, this role works closely with the organization’s executives, technical staff and player personnel, and reports to the club’s Senior Director of Communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·        The Communications Coordinator position is a public-facing role for Seattle Sounders FC, and supports all aspects of the club’s Communications Department, with a lead role in the drafting and creation of numerous written assets, including player bios, game notes, press releases, the team’s hard-copy media guide and other key assignments.

·        This position serves as the primary contact for Sounders FC 2, the club’s United Soccer League team that aids in the development of First Team MLS players. The Communications Coordinator fields all S2-related press inquiries, player appearances and media accreditation needs for USL contests at Starfire stadium.

·        Crafts communications campaigns to garner publicity for S2 and the club’s related efforts – i.e. community relations initiatives, corporate partnership campaigns, club and player national awards, etc.

·        Role serves as the primary departmental contact for the USL League Office and league-mandated initiatives.

·        Primary stakeholder for visiting PR staffs, in addition to broadcast and digital requests surrounding S2 home matches at Starfire Stadium.

·        Primary interdepartmental liaison for S2 player appearances in the community and at corporate partner events. This role also serves as traveling PR contact for USL matches, when needed.

·        In addition to S2 duties, this position works in a supporting role on First Team matchdays at CenturyLink Field, helping to coordinate the club’s matchday PR staff and onsite media operations – i.e. accreditation, press work areas, pre and post-match interviews, media backdrops, etc.

·        Effectively manage relationships with key media constituents and community stakeholders on behalf of the club, including print, online, radio and television affiliates.

·        Effectively collaborate with Sounders FC Ownership, Soccer Operations, Business Operations, Corporate Partnerships, Marketing, HR, Ticket Sales and Services to ensure the delivery of timely and collaborative announcements and media pitches that meet club-wide objectives.

·        Working with the club’s Communications Managers, oversee the organization’s existing suite of media monitoring tools and analytics, compiling monthly, quarterly and annual reports to inform and educate internal stakeholders on goal-tracking, media trends and growth opportunities.

·        Manage and develop the club’s media analytics to actively seek out new opportunities that can be used to enhance corporate partnerships, increase relevance and drive engagement.

·        Using aforementioned media analytics, actively seek out new opportunities that can be used to increase press awareness and drive engagement, gage media relevance regionally and nationally, etc.

·        Effectively work with other members of Sounders FC Communications and internal club personnel, while making efficient use of both internal and external contributors. This group includes Sounders FC’s Senior Director of Communications, two Communications Managers and a variety of matchday staff members and freelancers.

·        Work professionally with Soccer Operations staff and player personnel when necessary, always exercising the utmost professionalism and discretion surrounding the team.

·        Work non-matchday media events on behalf of Sounders FC – i.e. special events inside The Ninety (the club’s Pioneer Square event space), offside media visits, civic activations, press stunts, etc.

·        Other duties may be assigned as needed.

MATCHDAY RESPONSIBILITIES

·        This role is expected to work all Sounders FC 2 home matches at Starfire Stadium throughout the USL season and most of Sounders FC’s MLS contests at CenturyLink Field.

·        Oversee S2 matchday press operations, including press box management, photographer oversight, statistics crews, player and coach access, post-match interviews, etc.

·        Support First Team matchday press operations, including media accreditation, press work areas, pre and post-match interviews, media backdrops, etc.

·        Showcase Sounders FC to key media stakeholders and special guests on matchdays.

·        Ability to draft time-sensitive announcements and content as needed.

QUALIFICATIONS

·        A minimum of 1-2 years of work experience in communications – i.e. traditional sports PR or agency work, news, digital media, entertainment, or another related area of expertise. A background in soccer or affinity for the sport is strongly preferred.  

·        An understanding of the game of soccer, MLS and Seattle Sounders FC is desirable.

·        Bachelor’s Degree in related field – i.e. communications, marketing, journalism, etc.

·        Experience working within a small internal team or department, whether in a PR agency, news, sports, entertainment, etc.

·        Strong communications and leadership skills, with excellent editorial and copyediting abilities, in addition to experience with media relations and story placements.

·        Ability to maintain highest level of professionalism within a professional team environment and in media work zones.

·        Highly analytical, with an appetite for media analytics and placement metrics.

·        Experience managing media relationships and editorial processes.

·        Organized with experience juggling multiple projects simultaneously and ability to meet and perform under tight deadlines, and to think clearly under pressure.

·        A team player who thrives in a collaborative environment.

·        Excellent cultural fit with the values of the organization, with a prior history of community involvement desired.

·        Willingness to work flexible hours, including but not limited to evenings, weekends, holidays and travel to road games (if required).

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Washington State driver’s license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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Sales & Marketing: Game Operations/Presentation
Game Presentation Matchday Assistant - Seattle Sounders FC (Seattle, WA)

Job Title:                Matchday Game Presentation Assistant

Department:           Game Presentation & Events

Reports To:            Game Presentation Coordinator

Status:                    Part Time, Seasonal (March – October)

 

SUMMARY

Sounders FC’s part-time Matchday Game Presentation Assistants plays an integral role in enhancing the fan experience, while activating all on-field creative content showcased on Sounders matchdays, as directed by the Game Presentation Coordinator.

PRIMARY DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·        Assist in the execution of Game Day Operations and Events for first team and S2 home matches.

·        Support the Game Presentation Coordinator in the directing of volunteers to execute on-field opening ceremony elements (i.e. U.S. flag, banners, flags on poles, etc.).

·        Provide hospitality to opening ceremony volunteers, national anthem singer(s), and special guests.

·        Facilitate March to the Match, in Occidental Square for first team matches by serving as a brand ambassador promoting Sounders FC to fans, setting up activations, and encouraging participation in activities.

·        Assist with pre-match events held in The NINETY, including furniture setup, A/V, run of show, cleaning and other closing tasks.

·        Project an enthusiastic yet professional image in all interactions with fans, corporate partners, CenturyLink Field staff, and fellow Sounders FC personnel.

·        Assist with the implementation of special events held throughout the year.

QUALIFICATIONS

·        Experience working sports game days or in a professional sports environment preferred.

·        Fundamental knowledge of the game, Sounders FC, and Major League Soccer.

·        Bi or multi-lingual a plus.

·        Strong leadership and interpersonal communication skills.

·        Ability to problem solve and organize large groups of people.

·        A team player who thrives in a collaborative environment.

·        Strong attention to organization, detail, accuracy; often working within strict timing and cues.

·        Exercise mature judgment and professionalism always.

·        Willing to work a varied schedule including evenings, weekends and holidays. 

·        Must have reliable transportation to CenturyLink Field and Starfire Sports.

PHYSICAL DEMANDS

Must be able to lift 20 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

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Sales & Marketing: Ticket Sales
Group Sales Representative (Group Experience Consultant) - Seattle Sounders FC (Seattle, WA)

Job Title:  Group Sales Representative (Group Experience Consultant)  

Department:  Ticket Sales & Service   

Reports To: Manager of Group Experiences

                             

SUMMARY

Seattle Sounders FC are searching for a self-driven and motivated individual to join our group sales team. The ideal candidate is competitive and motivated to exceed all ticket sales and renewal goals presented by management. We are looking for a team member who strives to be the best and is committed to the long term growth of the ticket base of Sounders FC.

Responsible for generating revenue by identifying new business prospects and selling all ticket products. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·   Meet established sales objectives by executing sales calls and presentations promoting group ticket products.

·   Identify ticket sales opportunities by establishing professional and personal networks.

·   Develop relationships with current and potential group ticket customers.

·   Responsible for servicing and up-selling group ticket products.

·   Assist suite department by selling single game suite inventory.

·   Handle inbound calls and provide necessary information to convert into sales or assist in service issues.

·   Lead sales presentations or tours to potential clients.

·   Maintain an accurate database of your customers and document all touch points with your clients.

·   Provide customer service to handle and resolve customer complaints.

·   Handle group ticket renewal process.

·   Oversee large corporate sales initiatives as assigned.

·   Meet or exceed sales goals as set by supervisor.

·   Attend and provide service at match days and other special events that include night and weekend work.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Advanced oral and written communication skills.

·   Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.

·   Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM.

·   Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.

·   Understanding of basic accounting principles.

·   Proficient in basic software programs (Word, Power Point, Excel, etc).

·   Ability to prospect new customers and create self-generated leads.

·   Ability to work evenings and weekends as needed.

·   Ability to attend all home games (evenings and weekend hours and possibly holidays).

·   Excellent time-management skills and attention to detail.

·   Fantastic, dynamic interpersonal skills and approachable personality.

·   A team player who thrives in a collaborative environment.

·   An innovative and creative thinker who is not constrained by conventional thinking or established approaches.

EDUCATION AND EXPERIENCE

·        Bachelor’s degree (BA/BS) from accredited four-year college or university required (sales/marketing focus preferred).

·        Knowledge of Archtics ticketing system.

·        Prior use of Microsoft Dynamics CRM.

·        One or more years of experience in sports ticket sales.

·        Bilingual or multi-lingual skills a plus

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Employee will be required to occasionally drive to off-site meetings and other functions. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including all Sounders match days.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have at least 1 year of prior sales experience?

2. Do you have experience cultivating your own leads?

3. Have you previously used Archtics ticket system?

4. Are you familiar with Microsoft Dynamics CRM database system?

5. What are your salary expectations for this job?

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Sales & Marketing: Ticket Sales
Sounders FC Sales Academy (New Membership Associate) - Seattle Sounders FC (SeattleA, WA)

Job Title: Sounders FC Sales Academy (New Membership Associate)

Department: Ticket Sales & Service

Reports To: Manager of Ticket Sales

FLSA Status: Non-Exempt, Hourly

SUMMARY

Seattle Sounders FC are searching for self-driven and motivated individuals to join our Sounders FC Sales Academy. The ideal candidate is passionate about sales and motivated to exceed all ticket sales goals. We are looking for team members who strive to be the best and are committed to the long term growth of the ticket base of Sounders FC. As a New Membership Associate you will be considered a full-time temporary employee with the ability to work up to 40 hours per week.

Seattle Sounders FC Sales Academy

New Membership Associates will be evaluated on a regular basis throughout the year, and only those Reps who continue to exceed performance expectations will be permitted to stay in the program. New Membership Associates will sell our full menu of ticket offerings including season tickets, group tickets and partial plans. New Membership Associates will be expected to make a minimum of 100 cold calls daily to businesses, individuals and past ticket buyers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Exceed established sales objectives

· Handle a high level of sales activity, including a minimum of 100 outbound sales calls per day.

· Identify business opportunities by establishing professional and personal networks.

· Maintain an accurate database of your customers and document all touch points with your clients.

· Provide outstanding customer service

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

· Bachelor’s degree (BA/BS) or 2 years of sales experience required

· Advanced oral and written communication skills

· Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans

· Archtics and Microsoft CRM knowledge preferred

· Proficient in basic software programs (Word, Power Point, Excel, etc.)

· Ability to work evenings and weekends as needed

· Ability to attend home matches as needed (evenings and weekend hours and possibly holidays)

· Excellent time-management skills and attention to detail

· Fantastic, dynamic interpersonal skills and approachable personality

· A team player who thrives in a collaborative environment.

· Innovative, considerate, ambitious, and open minded

· Passion for sales

· Excellent cultural fit with the values of the organization, with a prior history of community involvement desired.

WORK ENVIRONMENT

This position functions primarily at the Sounders FC office in Seattle, WA. Must have reliable means of transportation. Given the nature of the Sounders’ business, employee must be able to work during some evenings and weekends, including Sounders match days when needed.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What do you like most about sales?

2. Why do you want to work for Sounders FC?

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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