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Facility Operations/Security: Facility/Venue Management
Manager, Box Office - Los Angeles Football Club (Los Angeles, CA)

Los Angeles Football Club is Major League Soccer’s newest team in Los Angeles, set to debut in 2018. We are developing a world-class, forward-thinking sports organization to bring the fastest growing professional sport in America to one of the largest and most diverse markets in the world.  Our primary initiatives include: designing and building our stadium, developing all facets of our brand, engaging with our community and developing our sporting team and youth programs. We are looking to grow our high-caliber, diverse team with creative and hard-working individuals who have a passion for sports, entertainment, and many of the lifestyle elements that the beautiful game touches.  

POSITION SUMMARY:

This position will oversee all aspects of Box Office Operation for Banc of California Stadium. This includes but is not limited to staying up to speed on industry trends and technological advances, and making appropriate recommendations to Management that could positively impact the overall Guest Experience at Banc of California Stadium. This position will also manage all aspects of our CRM database and reporting functions to help manage inventory appropriately. This position reports to the Assistant General Manager of Banc of California Stadium.

ESSENTIAL FUNCTIONS:

  • Direct and oversee the internal control of daily operations for the Box Office.
  • Collaborate with ticketing partner to build events in the ticketing system and coordinate all applicable event information between the promoter, facility personnel and the ticketing partner.
  • Partner with promoters/external clients as necessary to establish ticket pricing and seating configuration.
  • Monitor daily ticket sales for all upcoming events and communicate information to the appropriate staff, both internally and externally.
  • Maintain a cash bank with accurate inventory management of assets.
  • Prepare and present the final box office statement for settlement of each event.
  • Respond to customer concerns and service requests to maintain a positive rapport with the ticket buying public.
  • Establish files for each event that consist of seat holds for the venue, promoter, comps, event audits, and ticket inventory schedules for historical referencing.
  • Recruit, supervise, and train part time staff on the proper selling procedures to uphold Banc of California Stadium’s expectations for exceptional Customer Service.
  • Maintain accurate count of tickets sold, accounting of funds received per event, and banks for ticket sellers.
  • Prepare general financial and ticketing reports as needed or requested.
  • Manage CRM system including reporting, lead generation, lead management, internal process creation and improvement, and product enhancement.
  • Manage marketing strategy within database for scoring and measuring contacts to allow improved marketing segmentation.
  • Create and provide weekly/monthly ticket reports.
  • Other duties as assigned by Supervisor/Management. 

QUALIFICATIONS:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Bachelors Degree or equivalent experience required.
  • Minimum of 3 years experience in a Supervisory role within Box Office environment in the Sports & Entertainment industry required. Previous experience with CRM database a plus.
  • Innate passion for Customer Service and providing an exceptional product to elevate the Guest Experience.
  • Detail-oriented, driven self-motivator with a strong work ethic to get the job done.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to work productively in an unstructured environment with frequent interruptions.
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
  • Excellent organizational and time management skills.
  • Knowledge of ticketing software, box office management, and technological trends is required.
  • Working knowledge of Americans of Disabilities Act (ADA) regulations.
  • Working knowledge of Microsoft Office Suite programs (Excel, Word, Power Point, One Note, and Outlook).
  • Flexible schedule with the ability to work nights, weekends, and holidays.

EQUAL EMPLOYMENT OPPORTUNITY:

LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have previous experience managing a Box Office in sports or entertainment industry?

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Facility Operations/Security: Grounds Crew/Turf Management
Manager, Turf & Grounds - Los Angeles Football Club (Los Angeles, CA)

Los Angeles Football Club is Major League Soccer’s newest team in Los Angeles, set to debut in 2018. We are developing a world-class, forward-thinking sports organization to bring the fastest growing professional sport in America to one of the largest and most diverse markets in the world. Our primary initiatives include: designing and building our stadium, developing all facets of our brand, engaging with our community and developing our sporting team and youth programs. We are looking to grow our high-caliber, eclectic team with creative and hard-working individuals who have a passion for sports, entertainment, and many of the lifestyle elements that the beautiful game touches.  

POSITION SUMMARY:

Responsible for all turf and landscaping related to Banc of California Stadium and LAFC’s training facility.

ESSENTIAL RESPONSIBILITIES:

  • Oversees field and landscaping maintenance for the facilities – including but not limited to mowing, irrigation, fertilization, paint, aerification, top dressing, field equipment maintenance and upkeep.
  • Develop and implement programs for fields and turf equipment fleet.
  • Responsible for turf protection operations as it related to the field.
  • Partner with coaches to schedule team practices and all matters related to field usage.
  • Partner with Event Manager(s) and Event Sales staff to ensure field/grounds needs and expectations are met.
  • Oversee stadium and training facility ornamental maintenance.
  • Manage recruitment, development, and training of all department staff.
  • Active member of field/landscape related board/networks to ensure up to date information on latest turf technology.

QUALIFICATIONS:

The individual must possess the following knowledge, skills, abilities, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Bachelors Degree in Horticulture, Turf/Grass Science, or related field required.
  • Minimum of 5-7 years experience in related field required.
  • Strong written and oral communication skills with the ability to communicate effectively.
  • Prior experience managing a labor force of 15 or more effectively.
  • Ability to perform physical labor for long extended periods of time and in various weather conditions.
  • Strong understanding of how various turf related equipment operates.
  • Proficient in Microsoft Office products including but not limited to word, excel, powerpoint, etc.
  • Ability to maintain high level of confidentiality.
  • Flexible schedule with the ability to work nights, weekends, and holidays. Must be able to work all home games during the season.
  • Proficient in Spanish a plus.

EQUAL EMPLOYMENT OPPORTUNITY:

LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with LAFC is “at will”, which means that either you or LAFC may terminate the relationship at any time.

LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Applicants for employment in the U.S. must possess work authorization, which does not require partnership by the employer for a visa.

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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