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Sales & Marketing: Ticket Sales
Account Executive, Group Sales - LA Galaxy (Carson, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

The team is seeking a professional, passionate, hard-working and dedicated sales person with the self-motivation and desire to start a solid career in the sports industry. The primary focus will be on selling LA Galaxy group tickets to organizations within the Southern California area. This individual will also be responsible for selling LA Galaxy season tickets, mini plans, and other packages. Account Executives are provided with some leads, but are also responsible for seeking new business, through web research, networking mixers, client referrals, cold-calling, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Generate new group sales by targeting and developing relationships with Non Profits, Schools, Churches and other organizations within Southern California

  • Responsible for servicing, renewing, up-selling, and cross-selling current group accounts.
  • Responsible for building theme night and group sales business plans.
  • Proficient in all LA Galaxy packages including full season seats, partial plans, luxury seating, kicks for kids, and other special events.
  • Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.
  • Maintain a minimum daily average of 40 outbound calls - volume maybe increased or decreased based upon the time of year and needs of the organization.
  • Generate maximum revenue using all sales methods including face-to-face appointments, stadium tours, territory prospecting, and networking.
  • Meet or exceed weekly, monthly, and annual sales goals and activity requirements.
  • Service all clients in accordance with ticket sales department service guidelines.
  • Perform "game day" responsibilities, including entertaining clients and prospects, working ticket sales booths, and fulfillment of large group event partnerships.
  • Attend team, community, and other events for purpose of maximizing sales opportunities
  • Assist with creative development for production of sales materials including flyers, brochures, and other support material.
  • Coordinate with other departments to organize events that generate group ticket sales.
  • Recording and reporting of sales functions to supervisor(s).
  • Other duties as assigned by Manager of Ticket Sales and Service

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly motivated, naturally aggressive, with a positive attitude.
  • Sales experience preferred, sports sales experience a plus.
  • Exemplary self-discipline, professionalism, pride and work ethic.
  • Outstanding listening, written, and verbal communication skills.
  • Committed to personal integrity and team oriented.
  • Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress.
  • Excellent organizational and time management skills.
  • Creativity and ability to see ideas through to successful execution.
  • Enthusiasm for and/or experience in professional sports sales and/or service.
  • Thoroughness and attention to detail.
  • Compliance with organizational directives.
  • Flexible hours required: working evenings/nights, weekends and holidays.

QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE

  • Bachelor’s degree in communications, sports, business, marketing or related field preferred.
  • Experience and training in Outbox, Microsoft CRM, or other Customer Relations Management system preferred.
  • High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
  • Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
  • Bilingual in English and Spanish a plus.

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Sales & Marketing: Ticket Sales
Amateur Soccer Account Executive - LA Galaxy (Carson, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

POSITION PURPOSE:
The team is seeking a professional, passionate, hard-working and dedicated sales person with the self-motivation and desire to start a solid career in the sports industry. The primary focus will be on selling LA Galaxy group tickets and amateur soccer programming. This individual will also have the ability to sell LA Galaxy season tickets, mini plans, and other packages. Account Executives are provided with some leads, but are also responsible for seeking new business, through web research, networking mixers, client referrals, cold-calling, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Generate new group sales by targeting and developing relationships primarily with youth soccer organizations, as well as businesses, universities, church groups, youth groups, after school programs, alumni organizations, fan groups, and other community groups.
• Attend youth soccer tournaments, board meetings, coach meetings, team parent meetings and other out of the office youth soccer meetings as required
• Make sales calls from category lists to area organizations and follow-up as necessary.
• Responsible for servicing, renewing, up-selling, and cross-selling current group accounts.
• Proficient in all LA Galaxy packages including full season seats, partial plans, luxury seating, kicks for kids, and other special events.
• Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.
• Maintain a minimum daily average of 40 outbound calls – volume maybe increased or decreased based upon the time of year and needs of the organization.
• Generate maximum revenue using all sales methods including face-to-face appointments, stadium tours, territory prospecting, and networking.
• Meet or exceed weekly, monthly, and annual sales goals and activity requirements.
• Service all clients in accordance with ticket sales department service guidelines.
• Perform “game day” responsibilities, including entertaining clients and prospects, working ticket sales booths, and fulfillment of large group event partnerships.
• Attend team, community, and other events for purpose of maximizing sales opportunities
• Assist with creative development for production of sales materials including flyers, brochures, and other support material.
• Coordinate with other departments to organize events that generate group ticket sales.
• Recording and reporting of sales functions to supervisor(s).
• Other duties as assigned by Senior Manager of Ticket Sales and Manager of Amateur Soccer and Fan Development.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Highly motivated, naturally aggressive, with a positive attitude.
• Sales experience preferred, sports sales experience a plus.
• Exemplary self-discipline, professionalism, pride and work ethic.
• Outstanding listening, written, and verbal communication skills.
• Committed to personal integrity and team oriented.
• Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress.
• Excellent organizational and time management skills.
• Creativity and ability to see ideas through to successful execution.
• Enthusiasm for and/or experience in professional sports sales and/or service.
• Thoroughness and attention to detail.
• Compliance with organizational directives.
• Flexible hours required: working evenings/nights, weekends and holidays.

QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE
• Bachelors degree in communications, sports, business, marketing or related field preferred.
• Experience and training in Ticketmaster, Archtics, Microsoft CRM, or other Customer Relations Management system preferred.
• High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
• Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
• Bilingual in English and Spanish a plus.
• Licenses or certificates – none specifically required.
• Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required. Business casual attire in office and during events. Employees may be required to wear LA Galaxy attire (to be provided) when representing the Galaxy in public.

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Sales & Marketing: Premium/Suite Sales
Premium, Account Executive - StubHub Center/ LA Galaxy (Carson, CA)

Summary:
As a member of the  Premium Sales Team, the Account Executive is primarily responsible for selling all premium ticket products at StubHub Center for events including but not limited to the LA Galaxy, national team soccer matches, international soccer matches, and other sporting and special events. The list of products to sell includes suites, club seats, corporate packages, event suites and terrace cabanas. 

Essential Duties and Responsibilities:
• Execute effective sales calls and presentations promoting the purchase of premium ticket products in order to meet established sales objectives.
• Proactively solicit and follow-up on personal sales leads under the guidelines established by supervisors.
• Produce and maintain accurate reports regarding sales, appointments, and account maintenance.
• Work in conjunction with Sales Team to uphold mandates of entire department regarding sales and service objectives.
• Participate in events, promotions, client entertainment and other activities as required.
• Work closely with Ticket Operations and Service departments to ensure inventory integrity, and high levels of service for ticket purchasers.

Required Skills and Experience:

• Experience in direct sales or client account management.
• Degree in related field.
• Proven track record in developing long-lasting business relationships with clients.
• A self-starter with a competitive drive and initiative.
• Polished presentation skills, with an ability to think and react to situations quickly and confidently.
• Assertive, persistent, results-oriented.
• While looking to succeed personally, must be able to support team environment, and adhere to department guidelines.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today’s business climate.

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Sales & Marketing: Premium/Suite Sales
Premium, Service Executive - StubHub Center/ LA Galaxy (Carson, CA)

Position Title:  Premium Service Executive                                  

Department: Premium

AEG Entity: StubHub Center                                                            

Reports to: Sr. Manager Ticket Services

FLSA Designation: Bi-Weekly Hourly, Commission Eligible      

POSITION PURPOSE:

Responsible for executing client services program initiatives for Corporate/Suite/Club Seat Member accounts: including ticket fulfillment, solving Suite/Club Seat issues and other services pertaining to the needs of our Premium Seat clients.  Provides support for special event planning and provides customer service during events.

ESSENTIAL FUNCTIONS:

  • Customer Service:  Receive incoming Premium Seating Services general phone line inquiries and provide support to Manager for requests from Premium Seating clients. Work with Manager to maintain supervision of Luxury Suites and Club Seats. Build and sustain positive relationships with StubHub Center clients through direct and indirect communication. Fulfill general requests from Suite and Club Seat Members while keeping consistent with the guidelines set forth in the policies and procedures manual.
  • Event:  Act as primary Premium Seating Service contact during assigned events. Solving event night ticket issue, complaints and managing the overall experience for Premium Seating Clients.
  • General Administration: Administer follow-up of any emails sent to Suite and Club Seat Holders. Prepare major correspondence for clients (i.e. letters, policies and procedures). Maintain event calendar for regular distribution to clients. Maintain event files for each concert/special event. Administer follow-up required from post-event reports.  Coordinate legal paperwork for Club and Suite Holder accounts. Maintain client files. Coordinate meetings, as necessary. Ensure that Manager of Premium Seating Services is kept abreast of all activities relating to suites and Premium Seat Holders through established reporting procedures.
  • Ticket Management: Utilize CRM and ticketing systems as databases for account history, ticket orders and financials.   Set up and maintain Account Manager, Mail Manager and Ticket Exchange.
  • New Business Development: Actively communicate with suite holders to increase SRO / Club Seat and Seat License right of first refusals. Develop referring business through member relationships.
  • Special Projects: Responsible for all repairs, maintenance schedules, monthly checks and coordination as it relates to Luxury Suites and Club Seats.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Attend stadium sponsored charity events within the local community
  • Other tasks and duties as assigned by Supervisor

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Must have customer service-related experience and strong interpersonal skills
  • Must be proficient with computers and the MS Office program (Word, Excel and Outlook)

QUALIFICATION STANDARDS

Education: College degree required, in a related field such as sports marketing, business, etc preferred.

Experience: 1-2 years of related customer service experience, preferable in an arena or food and beverage setting. Must be able to work both weekdays and weekends (day and evening) as the event calendar requires.

Licenses or certificates: None required.

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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