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Sales & Marketing: Ticket Sales
Amateur Soccer Account Executive - LA Galaxy (Carson, CA)

Anschutz Entertainment Group, Inc. (“AEG”) is a subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world's leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

POSITION PURPOSE:
The team is seeking a professional, passionate, hard-working and dedicated sales person with the self-motivation and desire to start a solid career in the sports industry. The primary focus will be on selling LA Galaxy group tickets and amateur soccer programming. This individual will also have the ability to sell LA Galaxy season tickets, mini plans, and other packages. Account Executives are provided with some leads, but are also responsible for seeking new business, through web research, networking mixers, client referrals, cold-calling, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Generate new group sales by targeting and developing relationships primarily with youth soccer organizations, as well as businesses, universities, church groups, youth groups, after school programs, alumni organizations, fan groups, and other community groups.

  • Attend youth soccer tournaments, board meetings, coach meetings, team parent meetings and other out of the office youth soccer meetings as required
  • Make sales calls from category lists to area organizations and follow-up as necessary.
  • Responsible for servicing, renewing, up-selling, and cross-selling current group accounts.
  • Proficient in all LA Galaxy packages including full season seats, partial plans, luxury seating, kicks for kids, and other special events.
  • Full participation in extensive inbound/outbound call campaigns including meeting large new outbound call requirements.
  • Maintain a minimum daily average of 40 outbound calls – volume maybe increased or decreased based upon the time of year and needs of the organization.
  • Generate maximum revenue using all sales methods including face-to-face appointments, stadium tours, territory prospecting, and networking.
  • Meet or exceed weekly, monthly, and annual sales goals and activity requirements.
  • Service all clients in accordance with ticket sales department service guidelines.
  • Perform “game day” responsibilities, including entertaining clients and prospects, working ticket sales booths, and fulfillment of large group event partnerships.
  • Attend team, community, and other events for purpose of maximizing sales opportunities
  • Assist with creative development for production of sales materials including flyers, brochures, and other support material.
  • Coordinate with other departments to organize events that generate group ticket sales.
  • Recording and reporting of sales functions to supervisor(s).
  • Other duties as assigned by Senior Manager of Ticket Sales and Manager of Amateur Soccer and Fan Development.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Highly motivated, naturally aggressive, with a positive attitude.
  • Sales experience preferred, sports sales experience a plus.
  • Exemplary self-discipline, professionalism, pride and work ethic.
  • Outstanding listening, written, and verbal communication skills.
  • Committed to personal integrity and team oriented.
  • Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress.
  • Excellent organizational and time management skills.
  • Creativity and ability to see ideas through to successful execution.
  • Enthusiasm for and/or experience in professional sports sales and/or service.
  • Thoroughness and attention to detail.
  • Flexible hours required: working evenings/nights, weekends and holidays.

QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE

  • Bachelors degree in communications, sports, business, marketing or related field preferred.
  • Experience and training in Ticketmaster, Archtics, Microsoft CRM, or other Customer Relations Management system preferred.
  • High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage.
  • Familiarity with basic tenets of sales and customer service, sports industry specific a plus.
  • Bilingual in English and Spanish a plus.
  • Licenses or certificates – none specifically required.
  • Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required. Business casual attire in office and during events. Employees may be required to wear LA Galaxy attire (to be provided) when representing the Galaxy in public.

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Sales & Marketing: Ticket Sales
Part-Time - Sales Associate - LA Galaxy (Carson, CA)

Please Note: Recrutiing for this positon will begin in January 2017.

Company Information: Anschutz Entertainment Group, Inc. (“AEG”) is subsidiary of The Anschutz Company and one of the leading sports and entertainment presenters in the world. AEG owns a collection of companies including multi-use facilities such as STAPLES Center and StubHub! Center in Southern California, several sports franchises including the Los Angeles Kings (NHL) and Los Angeles Galaxy (MLS) and AEG LIVE, one of the world’s leading concert promotions and touring companies. AEG is also currently overseeing the development of L.A. LIVE, 4 million sq. ft. downtown L.A. sports, residential and entertainment district.

Job Title: Associate, Ticket Sales and Service

Employment Type: Part Time Seasonal

Hours Required: up to 30 per week


The Sales and Service Associate will assist the Sales Coordinators, sales, and service team with general sales and service activities in support of overall fan satisfaction during the season.
This position will focus on game-day events as well as activities outside of game-day including but not limited to office hours and youth soccer events/registrations.

ESSENTIAL DUTIES:
Game-day Duties – Assist in the overall game presentation and execution of all LA Galaxy home games that includes:
• Set up game-day fan experiences
• Answer any fan questions
• Direct/escort visitors on game day
• Assist with player appearances and other activities before, during and after LA Galaxy home games
In-office – Assist the LA Galaxy Sales and Service teams on project fulfillment which includes:
• Sales activities that include seasonal package sales (following training by and under supervision of veteran sales executives)
• Research and creation of lead lists for group outings
• Courtesy calls to customers
• Log fan feedback and perform other data entry/cleanup
• Assist full-time staff with fan mailings and communications
• Develop content for website and other electronic and hard-copy communications
Off-site – Travel to off-site locations an perform essential duties in the community which can include:
• Represent the LA Galaxy brand for public appearances
• Lead or assist Galaxy staff with execution of clinics, player appearances, youth soccer registrations and other events in the community
• And other duties as required.

REQUIRED QUALIFICATIONS:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Regular attendance at all LA Galaxy home games
• Excellent verbal and written communications
• Proactive and have the ability to work independently without the need for supervision
• Proficiency in Microsoft Office/Outlook, Word, Excel
• Ability to manage multiple tasks
• Enthusiasm for or experience in professional sports sales
• Familiarity with basic tenets of customer service
• Thoroughness and attention to detail
• Ability to interact professionally with fans
• Comfort working alone or in teams
• Tolerance for stress
• Ability to handle minor lifting (up to 25 pounds)

QUALIFICATION STANDARDS:

Education:
• College degree preferred

Experience:
• A minimum of one (1) year experience in ticket operations, ticket sales, or customer service is preferred
• Background in Sports/Entertainment/Hospitality industry preferred
• Interest in soccer and/or other team sports a plus
 

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Sales & Marketing: Ticket Sales
Service Executive, Supporter Relations - LA Galaxy (Carson, CA)

Position Title:  LA Galaxy Service Executive- Supporter Relations                   

Department:  Ticket Sales

Reports to:  Sr. Manager of Fan Development and Supporter Relations

POSITION PURPOSE:

LA Galaxy Service Executives oversee and manage relationships with Galaxy Season Ticket Members within our designated supporter sections. They are responsible for maximizing season ticket renewal percentages by providing outstanding customer service, developing personal and long term relationships with their clients, and proactively overcoming objections and challenges that may hinder their clients’ likelihood of renewing. Relationships will be built through systematic and meaningful contact including outbound calls, out-of-office face to face appointments, personalized letters, game day seat visits, customized emails, prompt responses to inbound calls, and other special team-related events.  LA Galaxy Supporter Service Executives are knowledgeable in regards to LA Galaxy supporter culture and are trained in ticket sales while being experts in all facets of the ticket sales approach.

A core function of LA Galaxy Service Executives is proactively and aggressively generating new revenue through each Season Ticket Member via ticket add-ons, upselling, cross-selling, and generating referrals. Members of the Service Team will also provide support to the LA Galaxy’s ticket sales team by performing vital day-to-day functions, as assigned, that position the team for continued growth.

Ultimately each LA Galaxy Service Executive will be responsible for managing a portfolio of LA Galaxy season ticket revenue and renewing and increasing that portfolio by providing a service level that is of the highest standard. By creating and maintaining this level of service excellence, both in individual interactions with Season Ticket Members and in joint efforts with fellow LA Galaxy Season Ticket Service Executives, they will increase customer loyalty and renewal percentages, generate additional revenues, and distinguish the LA Galaxy from other teams in the Los Angeles area and throughout professional sports.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Retention and renewal of LA Galaxy Supporter Season Ticket Members
  • Develop and maintain positive personal relationships with LA Galaxy Season Ticket Members via out-bound calls, out-of-office face to face appointments, personalized letters and emails
  • Be experts in understanding and using MLS ticket sales best practices
  • Make a minimum number of touch points per Season Ticket account per year, depending upon profile of each account
  • Host quarterly meetings with LA Galaxy Supporter Leadership
  • Assist in the development and execution of supporter season ticket member renewal
  • Assist with the execution of supporter events including Supporter Summit, tifo creation and away trips
  • Work with Major League Soccer as Traveling Supporter Liaison Officer at away matches
  • Help support LA Galaxy Supporter Groups raise funds for various supporter initiatives
  • Work as Supporter Liaison Officer at all LA Galaxy home matches, responsibilities include assisting with game day credentials, tailgating as well as communication with guest services and security in supporter sections
  • Develop and assist in the execution of a new sales campaign specific to supporter sections.
  • Work with StubHub Center operations, security and guest services to develop the best and safest game day experience for LA Galaxy supporters in Major League Soccer
  • Continually be innovative and develop new concepts to foster the growth of LA Galaxy supporter groups
  • Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.
  • Implement and execute all amenities, benefits, and events for Season Ticket Members
  • Respond to all Season Ticket Member service needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions
  • Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
  • Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty
  • Work sales table and season ticket member headquarters at LA Galaxy events
  • Conduct quarterly meetings with supporter group leadership
  • Travel on behalf of Major League Soccer and the LA Galaxy to limited amount of away matches to implement security and operation plans for visiting fans
  • Work with Visiting Supporter groups at LA Galaxy home matches
  • Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals
  • Take part in department-wide outbound call campaigns
  • Other duties as assigned by supervisors and other sales managers

SUPPORTIVE DUTIES AND RESPONSIBILITIES

  • Monitor, respond to or re-route all incoming communications to general Galaxy voice mail and email inboxes
  • Ensure marketing, ticket operations, and PR have all accurate ticket sales package information for website updates, order form updates, press releases, and ticketing system requirements
  • Generate appropriate lists in conjunction with ticket sales management to support ticket sales initiatives
  • Maintain effective and efficient CRM database
  • Review and document fan complaints
  • Proactively build service and experience networks and database of ideas

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

A burning desire to help set the standard for client experience and retention departments in the sports industry

A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and Rising Stars sales opportunities

  • Genuinely excited about providing an outstanding level of customer service
  • Exemplary self-discipline, professionalism, pride and work ethic
  • Outstanding listening, written, and verbal communication skills
  • Team-oriented with a proactive positive attitude
  • Willingness to take initiative and ownership of projects
  • Detail oriented with ability to multi-task effectively and with a sense of urgency, sometimes under a high level of stress
  • Excellent organizational and time management skills
  • Proven to be reliable, diligent, self-motivated and dedicated
  • Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions, make independent decisions, and exercise independent judgment and discretion
  • Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
  • Creativity and ability to see ideas through to successful execution
  • Enthusiasm for and/or experience in professional sports sales and/or service
  • Thoroughness and attention to detail
  • Compliance with organizational directives
  • Flexible hours required: working evenings/nights, weekends and holidays

 QUALIFICATIONS, EDUCATION, FORMAL TRAINING, AND EXPERIENCE

  • Bachelors degree in communications, sports, business, marketing or related field preferred
  • High proficiency in Microsoft Word, Microsoft Excel, Internet use, and other basic computer usage
  • Experience and training in Customer Relations Management system preferred
  • Familiarity with basic tenets of sales and customer service, sports industry specific a plus
  • Bilingual English and Spanish a plus
  • Licenses or certificates – none specifically required.
  • Grooming – employee must maintain a neat, clean and well-groomed appearance. Good hygiene & professional appearance required.  Business attire in office and during events. Employees may be required to wear Galaxy attire (to be provided) when representing the Galaxy in public.
  • Work Environment – at times the noise level may be loud (especially during games).

COMPENSATION

Competitive base salary plus performance-based commissions and bonuses

 OTHER

This position is a critical one for the Galaxy ticket sales department and therefore for the entire organization.  The ideal candidate brings enthusiasm, solid experience, the ability to perform one’s core functions with the highest quality while proactively seeking new ways to improve our organization’s interactions with fans, and the desire to make fans’ experiences with the Galaxy positive and memorable.

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Finance: Accounting/Finance other
Staff Accountant - LA Galaxy (Carson, CA)

The Staff Accountant performs professional level accounting work in the maintenance and review of fiscal records.  The position requires considerable knowledge of basic accounting principles and accounting functions.  The Staff Accountant will be responsible for the general ledger reconciliation, banking activities (i.e. cash receipts, deposits, positive pay, ACH etc.), and MLS reporting requirements.  Duties include processing and posting payments, billings and collections, recording journal entries, performing monthly-closing maintaining of accounting files, along with preparation/organization of various financial forms, reports, and financial analysis.  This individual may be asked to assist with ad-hoc projects and general office support tasks when necessary.  These responsibilities and tasks will be coordinated with and supervised by the Director or Finance.  This position requires daily interaction with internal departments, vendors, and clients.  

  1. Serve as main contact person between department and the A/P Corporate team in downtown.  Assist with Accounts Payable responsibilities that are not handled by the centralized A/P team.  Duties include, reclassification of miscoded expenses, clearing out suspense account, research and resolve old outstanding checks issued, reconciliation of intercompany balance with the League, and creating work-orders, and recording expense accruals.
  2. Generate and distribute invoices to sponsors and other clients within area of business.  Maintain organized file of executed agreements and allocation memos.  Follow up with departments and third parties regarding unpaid invoices and provide aging report updates.  Reconcile billing summary schedule to CRM report and general ledger to ensure all revenue are accounted for.  Recording allowance and write-offs for uncollectible.  Handles all internal and external inquiries regarding AR related matters.
  3. Recording revenue and expenses related to the stadium settlement, which includes booking adjustments to true-up prior estimates and also handling all inquiries related to the settlement.  Accrue for monthly settlement with MLS.  Assist with third party settlements for domestic exhibition games, as needed.
  4.  Assistance with Ticketing related items, which includes reconciling ticketing report to bank receipts, recording sales, and recording journal entries related to game statements.
  5. Review, process, record and monitor all banking related activities, which includes preparing deposits, recording receipts, completion of bank reconciliations, check inquiry, placing stop payments, monitoring positive pay and ACH, review daily banking activities, and setting up/closing bank accounts.
  6.  Prepare and record other journal entries related to revenue recognition/deferral, prepaid expense, and other accounts on the Trail Balance.   
  7. Upload payroll files and reconcile the payroll clearing account.  Record journal entries related to payroll, which includes book transfers, fees, and salary recharge to other departments/entities.
  8.  Add new fixed assets to the system as they are processed.  Run monthly depreciation.  Ensure totals in Fixed Asset module ties to Trail Balance totals.  Review and evaluate existing assets to see if write-offs and disposals are needed
  9. Calculate, file, and remit sales/use tax to State of California.  Also includes any other ad-hoc filings needed.
  10. Provide support and assistance as needed for audits, income tax filing, MLS league reporting, state unclaimed property returns, and other ad-hoc projects for management. 
  11. Perform other accounting and general office duties as requested.

Required Qualifications (Job Knowledge, Skills, and Education):

  • A minimum education level of: BA/BS Degree (4-year)    
  • A minimum of 0-3 years of related work experience
  • Working knowledge of Oracle accounting software, which includes JDE, Insight, Concur etc.
  • Working knowledge of Microsoft Office, which includes Word and Excel.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Must have considerable knowledge with basic accounting principles (i.e. journal entries, debits, credits, accruals etc.) and accounting functions.
  • Ability to access and accurately input information using a moderately complex computer system/financial application.
  • Ability to work independently and complete duties and projects with little direct supervision.
  • Must have strong analytical and problem solving skills.
  • Ability to multitask on various regular duties and ad-hoc assignments.
  • Ability to accurately work under pressure in meeting deadlines.
  • Ability to work extended hours during evenings and weekends as required.
  • Must have excellent organizational skills and with hands-on mentality.
  • Team Player and desirous. 

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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