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Sales & Marketing: Ticket Operations
Part-Time Ticket Operations Associate - LA Galaxy (Carson, CA)

POSITION PUPOSE:

The Associate of Ticket Operations will provide clerical, administrative, and “Day of Game” support for the Ticket Operations department under the general direction of Ticket Operations management. He/she will work during regular office hours and/or event hours including evenings, weekends, and holidays.

ESSENTIAL FUNCTIONS:

• Process tasks and orders using our ticketing software
• Prepare general financial and ticketing reports
• Coordinate and execute all ticket mailings and will call
• Organize and maintain department files and archives
• Order and maintain department office supplies
• Assist with game day operations for home games and special events

SUPPORTIVE FUNCTIONS:

• Provide excellent customer service to all internal and external clients
• Assist with general office duties as needed
• Provide back-up administrative support for other departments as needed
• Special projects as assigned by management
• Implement and support all policies and procedures for the department
• Work with Sales Representatives to assure adherence to proper ticketing guidelines
• Support and participate in volunteer efforts for other departments (i.e. charitable functions – Treats-n-Suites, Foundations’ Feast, etc.)


SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Highly organized, resourceful, detailed-oriented, quick learner
• Ability to prioritize workload and solve problems efficiently and quickly
• Exceptional guest and client service capabilities
• Ability to multi-task in a fast paced environment
• Assertive, self motivated, self starter with the ability to work with minimal supervision
• Ability to professionally handle highly sensitive and confidential information
• Ability to professionally communicate and interact with all levels of management
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Proficient with Microsoft Word, PowerPoint and Outlook
• Intermediate to advanced skill levels with Excel
• Ability to access and input information using a moderately complex computer system

QUALIFICATION STANDARDS

Education:
• College degree preferred

Experience:
• A minimum of one (1) year experience in ticket operations, ticket sales, or customer service is preferred
• Knowledge of ticketing software preferred
• Background in Sports/Entertainment/Hospitality industry preferred
• Interest in soccer and/or other team sports a plus

Position Type: Hourly

Employment Type: Part Time Seasonal

Travel Required: Up to 5%

Shift: Varies
 

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