» Avaya Stadium Event Ambassador - San Jose Earthquakes (San Jose, CA)
» Distribution Crew - San Jose Earthquakes (San Jose, CA)
» Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)
The San Jose Earthquakes of Major League Soccer, MLS, are looking for individuals who are able to work as the Assistant, Operations for the 2017 MLS Season. The Assistant, Operations will work mostly on event days and will assist with the set up and management of the Operations Headquarters. This is a Part Time position.
- Assist with the management of the operations headquarters
- Set up, organize and tear down of the operations headquarters
- Track all distributed items
- Act as an operations dispatch
- Have the ability to work in extreme pressure situations and make changes on the fly
- Must be able to work nights, weekends and holidays based on event schedule
- Communicate clear and concise message over a radio
- Must have good customer service skills
- Proficient in Microsoft office programs, Word, Excel, Outlook
- Experience in guest relations or customer service recommended
- Event experience is a plus
Note: When applying for this job, you will be required to answer the following questions:
Yes/No I am at least 18 years of age.
Yes/No I can work a flexible schedule to include nights, weekends and holidays.
Position: Avaya Stadium Event Ambassador (Part Time/Event Days Only)
Summary:S Each Event Ambassador will report directly to the Manager, Fan Experience. They will serve as a friendly, primary point of contact for Avaya Stadium patrons and will provide each fan with a positive customer service experience and enjoyable environment. Starting at $13/hr. Opportunity for monetary bonuses.
Responsibilities include but are not limited to:
Usher – Act as a primary contact on game day for fans within your assigned section; greet fans with a smile and positive attitude, check tickets and direct fans around facility, answer questions, ensure safety of staff and fans, keep areas clear and clean, handle complaints and collect feedback, provide assistance to fans with special needs and support other event day staff.
Guest Relations – Provide patrons with above-and-beyond service; greet fans with a smile & positive attitude, assist with lost and found, direct fans around facility, answer questions, provide wheelchair escorts, ensure safety of staff and fans, scan tickets for entry into the stadium, communicate stadium policies to fans, monitor seating areas as well as elevators and concourse, provide breaks to other part-time staff, handle complaints and collect feedback and support other event day staff. Work locations may be inside the stadium, outside the main gates and/or in the various parking lots.
Must be at least 18 years of age
Excellent customer service skills
Excellent interpersonal and leadership skills with a diverse staff and fan base
Enthusiastic and friendly with a professional demeanor
Must be mature and accustomed to working in a diverse environment
Tenacious work ethic
Strong verbal communication skills
Must have the ability to simultaneously handle multiple tasks and adapt to change
Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off
Required to work additional stadium events as announced
This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs
Nature of position requires physical mobility and the ability to lift a minimum 20 pounds
Must have the ability to adjust to changing work hours and locations in the stadium and stadium
parking lots as needed
A Distribution Crew member will be responsible for distributing items pre-game and/or postgame and providing fans with general stadium information. This is a Part Time position.
- Pass out items to fans entering, at halftime and exiting Avaya Stadium
- Provide basic stadium information to the general fan
- Must be able to stand for long periods of time.
- Work outdoors in varying weather conditions including extreme heat and cold.
- Must be able to lift 50 pounds.
- Must be able to work nights, weekends and holidays based on event schedule.
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