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Sales & Marketing: Client Relations/Customer Service
Director, Fan Relations - San Jose Earthquakes (Santa Clara, CA)

Summary:      The Director, Fan Relations holds P&L Responsibility for the existing Season Ticket base of San Jose Earthquakes customers.

Job Duties:                                             

  • Create a best in class Season Ticket Holder experience for the San Jose Earthquakes New Stadium.
  •  Lead the San Jose Earthquakes season ticket sales renewal efforts, achieving goals and revenue targets set forth by VP of Sales and Strategy
  • Ownership of all San Jose Earthquakes event planning for EQ Season Ticket Holders.
  • Manage a full time staff including: the Premium Services Manager, Supporters Relations Manager and 3-4 Fan Relations Specialists.  
  •  Provide training, development materials, and other programs to mentor and improve staff functions.
  • Participate in senior level ticketing staff strategy meetings.
  • Oversight of all customer service activities of the San Jose Earthquakes including Fan Relations mailbox, game day Guest Services, and game day VIP check in.
  •  Participate in staff interviewing, hiring, and training.
  • Manage department budgets.
  •  Ownership of reporting functions on Season Ticket Holder data.                       

Experience:

  • Minimum of five years experience in a customer facing role with a professional sports or entertainment company.
  • Minimum of three years experience managing a team in a customer service, user experience, or client management role.
  •  Strong CRM and reporting background preferred.
  •  Strong soccer knowledge preferred.

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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