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Facility Operations/Security: Event Guest Relations
Guest Service Representative - FC Dallas (Frisco, TX)

FC Dallas and Toyota Stadium are currently looking for friendly and energetic Guest Services representatives to work during events held at Toyota Stadium such as Major League Soccer games, International soccer games, concerts and music festivals. They will be primarily responsible for providing effective customer service at the Guest Services area for all Toyota Stadium fans and customers by utilizing excellent, in-depth knowledge of stadium policies and programs as well as utilizing team members within Security and Facility Operations to ensure all fans are helped in a timely and efficient manner.

Position Responsibilities

  • Provide timely and accurate information to incoming fans regarding park policies, procedures, and layout.
  • Process customer orders/changes according to established department policies and procedures.
  • Handle unhappy fans and customers in a calm and professional manner.
  • Work closely with the Security and Facility operations to resolve issues for fans.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Process lost and found items
  • Assist ADA fans with relocation and assistance needs.
  • Assists in implementation of emergency action plan at the facility.
  • Perform other related duties as assigned.

Essential Skills and Experience:

  • Time Management: the ability to organize and manage multiple priorities.
  • 2+ years of Customer services experience
  • Strong customer orientation
  • Excellent interpersonal and communication skills.
  • Strong Team player
  • Spanish speaking preferred but not required

Minimum Qualifications:

  • High school diploma or equivalent, and some work experience involving assisting the public in a retail or entertainment industry. Must be able to work nights and weekends to accommodate the events schedule at Toyota Stadium and Soccer Center. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?

2. Yes/No: I have at least 2+ years of previous customer service experience?

3. Yes/No: I can read or speak Spanish?

4. Yes/No: In the last seven years, have you been convicted of a major crime other than a minor traffic violation? If yes, please explain. (will not necessarily disqualify you for employment)

5. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?

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Retail/Licensing: Retail Merchandising
Retail Sales Associate - FC Dallas Team Store - FC Dallas (Frisco, TX)

The Retail Sales Associate will be primarily responsible for providing first rate retail customer service to all patrons at the FC Dallas Team store at Toyota Stadium. This position is a part time position and will be working in the Team store from 10 am - 3 pm Monday through Friday and during events held at the stadium. The majority of our events are FC Dallas Soccer home games, while we also host International soccer matches, concerts and music festivals. 

 Job Duties:

  • Ensure that each customer receives outstanding service by providing a friendly, clean, and well- maintained retail merchandise environment
  • Assist customers in all aspects of the retail purchasing process: product selection, checking-out, and/or bagging merchandise
  • Maintain solid product knowledge and an awareness of all promotions and advertisements.
  • Assist with set-up, display maintenance, break-down, and register close-out procedures in the Team store.
  • Assist in tagging, warehousing and replenishing FC Dallas merchandise throughout Toyota Stadium
  • Communicate customer requests to management.
  • Assist in completing price changes within the department.
  • Participate in seasonal inventory and cycle counts.
  • Other duties as assigned.

Qualifications:

  • Must be at least 18 years old
  • Must be able to work a flexible schedule to include nights, weekends and some holidays.
  • Must be able to lift up to 25lbs.
  • Ability to stand for long periods of time
  • Previous customer service/retail/concession stand experience a plus
  • Previous cash handling and credit card machine experience is a plus
  • Ability to work in a fast-paced environment
  • Ability to work in all outdoor weather conditions to include, extreme heat, cold and rain.
  • Good communication and interpersonal skills.
  • Basic computer skills
  • Bilingual in English and Spanish is a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?

2. Yes/No: I have previous cash handling experience?

3. Yes/No: I can work a flexible schedule to include nights, weekends and some holidays?

4. Yes/No: I can speak Spanish?

5. Yes/No: I can work in all outdoor weather conditions?

6. Yes/No: I can stand for long periods of time?

7. Yes/no: In the last seven years, have you been convicted of a major crime other than a traffic violation? If yes, please describe.

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Facility Operations/Security: Security
Security Event Staff - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Toyota Stadium is looking for qualified individuals to join our Security Event Staff.  The security event staff are responsible for ensuring a safe and fun atmosphere during all events at Toyota Stadium and Soccer Center. This opportunity is to work on an as needed basis during events held at the stadium.  This is a great way to supplement your income while working around fun and exciting events such as Major League Soccer games, International soccer games, concerts and other events.

Job Duties include:

  • Bag checking at each gate leading into stadium to ensure no prohibited items enter the stadium.
  • Provide concourse security on inside perimeter of stadium by monitoring and patrolling activity.
  • Provide outside perimeter security.
  • Checking credentials and tickets to ensure that only authorized personnel enter into specific areas of the stadium and complex.
  • Provide field security for players and officials by monitoring activity on and around stadium field(s).
  • Provide security in the locker rooms
  • As a team, provide all access control in  and around Toyota Stadium and soccer center.

Qualifications:

  • Ability to resolve complicated customer service issues with fans.
  • Previous experience in stadium or event services.
  • Willingness and ability to act as authority figure when needed.
  • Ability to defuse heated situations that may arise.
  • Good communication skills
  • Ability to stand for long periods of time in outdoor weather conditions to include extreme cold or heat.
  • Bilingual in Spanish and English is a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?

2. Yes/No: I have previous security or stadium event experience?

3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?

4. Yes/No: I feel comfortable defusing heated or complex customer service issues?

5. Yes/No: In the past seven years, have you been convicted of a crime other than a minor traffic violation? If yes, please explain.

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Facility Operations/Security: Usher/Ticket Taker
Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Do you love Soccer, Sports and Music? Become a part of the FC Dallas and Toyota Stadium experience by joining our team.

We are looking for fun, outgoing team members who would love to become a part of our event experience. You will enjoy a flexible schedule and a great work environment. This is a great opportunity to supplement your income while enjoying fun and exciting events.

Ticket Taker/Ushers Job Duties:

  • Greet guests as they enter the facility.
  • Scan guest’s tickets using electronic scanner upon entrance into the stadium.
  • Assist guests in locating their seats and/or stadium amenities, such as restrooms, concessions stands, and merchandise locations.
  • Distribute promotional items as guests enter and exit the stadium.
  • Provide excellent customer service by assisting fans in any way possible and ensuring they have a great experience at Toyota Stadium.
  • Watch for prohibited items to ensure patrons do not enter the stadium with any unauthorized items.
  • Watch for inappropriate behavior and take appropriate actions.
  • Resolve customer service issues or work with supervisors if unable to do so alone.

Qualifications:

  • Must be at least 18 years old
  • At least 1 year experience in customer service
  • Ability to work in outdoor working conditions to include extreme heat, cold or rain.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends and some holidays if needed based on event schedule.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?

2. Yes/No: I can work a flexible schedule to include some nights, weekends and holidays?

3. Yes/No: I have previous customer service experience?

4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)

5. Yes/No: I can work in outdoor weather conditions?

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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