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Sales & Marketing: Ticket Sales
Account Executive - Season Ticket Sales - D.C. United (Washington, DC)

The D.C. United sales team seeks motivated and passionate individuals looking to develop a career in sport sales by selling premium, full season, partial season, and group ticket plans. The ideal candidate has a strong work ethic and is driven by meeting and exceeding sales objectives. All relationships will be derived from making outbound phone calls, scheduling face to face appointments, and conducting stadium tours.

Job Responsibilities: 

  • Prospect and sell new premium, full season, partial season and group ticket plans
  • Build relationships through phone calls, face to face appointments, and networking events
  • Proactively seek new business through referrals and current clients
  • Develop new ideas and programs to increase sales of season ticket memberships
  • Represent yourself and D.C. United in a positive and professional manner
  • Meet or exceed daily and weekly expectations in regards to outbound activity and appointments
  • Meet or exceed assigned sales goals
  • Assist with game day responsibilities of sales department

Qualifications:

  • Bachelor’s degree required
  • A passion to start a career as a sales professional in the sport industry
  • Excellent interpersonal and communication skills
  • Motivated self-starter with entrepreneurial leadership tendencies and a positive attitude
  • Willingness to learn in a fast paced environment
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays
  • Bilingual (English & Spanish) language skills a plus but not required

Note: When you apply for this job online, you will be required to answer the following questions:

1. If selected for this position when would you be able to start?

2. Why do you want to work as an Account Executive for D.C. United?

3. What would you do to make an immediate impact on the D.C. United sales team?

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Sales & Marketing: Membership
Account Specialist, Member Relations - D.C. United (Washington, DC)

The Season Ticket Member Retention team is responsible for the day to day management of full season and premium ticket accounts. The STM retention team will focus on building relationships, servicing, and renewing their book of business.  The duties include, but are not limited to, outbound and inbound calls, emails, face-to face appointments, as well as managing ticket transfers, re-prints, attendance rewards, and much more.  The STM retention team will also assist the ticket sales department in generating maximum revenue through the sale of new premium, full season, partial season and group ticket plans.

Essential Functions and Responsibilities:

  • Manage a database of Full season accounts
  • Build strong relationships with account base through proactive communication including face-to-face appointments, seat visits, touch points, phone calls, emails and other communication channels.  A minimum of one touch point per month with full season ticket accounts is the expectation
  • Acquire knowledge and understanding of the fans, their changing preferences, needs, wants and demographics
  • Maintain up-to-date knowledge and effectively and enthusiastically communicates all team happenings, events, Season Ticket Member benefits and stadium details
  • Provide timely communication with Season Ticket Members in regard to game date changes, invoices, payment plans, parking, renewal deadlines, and match information
  • Provide a dedicated effort to renewal campaign
  • Handle a high level of sales activity, including a minimum of 40 outbound calls per day
  • Handle inbound calls and emails from current season ticket holders
  • Oversee execution and fulfillment of ticket sales programs including, but not limited to Attendance Rewards Program, additional ticket requests from season ticket holders and sales events
  • Generate new ticket sales revenue focusing on D.C. United Season Tickets, Partial packages, and Group tickets through referrals and current client development
  • Meet or exceed new business and renewal goals as assigned by the Director of Ticket Sales
  • Maintain a detailed customer database of all clients and prospects. This includes, but is not limited to: referral follow-ups, existing client programs, new solicitation and other programs as developed
  • Build strong relationships with account base through proactive communication including seat visits, touch points, phone calls, emails and other communication channels.  A minimum of one touch point per month with full season ticket accounts is the expectation

NONESSENTIAL/SUPPORTIVE SKILLS AND EXPERIENCE:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Represent yourself and D.C. United in a positive and professional manner
  • Establish presence at all D.C. United home games and local events for the purpose of developing new prospects and servicing existing customer base
  • Provide the highest level of customer service to our fans
  • Anticipate, respond to and resolve all complaints, requests and inquiries from account base
  • Assist in executing customized programs, benefits and events to drive loyalty
  • Work various D.C. United events, including home games Season Ticket Member events

SUCCESS FACTORS/JOB COMPETENCIES:

      •     Willingness to learn in a fast paced environment

      •     Creativity and excellent interpersonal skills

      •     Aggressive, competitive and dedicated attitude

      •     Excellent oral and written communication skills

      •     Knowledge of generally accepted standards of customer service and problem resolution

      •     Bilingual (Spanish) language skills a plus but not required

 

QUALIFICATIONS REQUIRED:

  • Bachelor’s degree in Sports Management and Marketing or a related field

      •     Minimum of one (1) year ticket sales/sales experience (specifically inside sales) with a professional or college sports team is strongly preferred

      •     Knowledge of Ticketmaster platform and Archtics is preferred

      •     Strong knowledge of Microsoft Office suite and database platforms

      •     Availability to work flexible hours, including but not limited to evenings, weekends and holidays

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, otherwise note that we have normal working conditions with the absence of disagreeable elements.

  • Must be able to use a computer
  • Must be able to write, type and use phone system

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Communications: Internet Communications
Digital Coordinator - D.C. United (Washington, DC)

The Digital Coordinator is responsible for day-to-day coordination of D.C. United’s digital assets, including but not limited to dcunited.com, Facebook, Twitter, Google+, YouTube, & Instagram. The Digital Coordinator will assist with editing and creating content, including written articles, videos, and photography. The role will work closely with multiple departments within the organization.

Essential Functions and Responsibilities:

  • Draft, edit and post original content in both written and video formats to dcunited.com
  • Ability to copyedit in a fast-paced professional sports environment and assist with the team’s content management system, ensuring quality assurance
  • Contribute to the creation of multimedia content on behalf of dcunited.com
  • Manage social media platforms including Facebook, Twitter and Instagram accounts – while always maintaining the club’s tone and style
  • Contribute to the club’s social media strategies, presence and growth
  • Create headlines, teasers and summaries that entice readers and drive traffic to dcunited.com
  • Work with other departments to develop content strategies for their initiatives, ensuring up-to-date maintenance of dcunited.com and other official team platforms
  • Ability to brainstorm, develop and deliver impactful pieces of content to help reach the department’s overall annual content goals across all platforms
  • Responsible for social media photography while covering club events and matches
  • Post press releases, MLS-provided content and more to dcunited.com

NONESSENTIAL/SUPPORTIVE SKILLS AND EXPERIENCE:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Help manage D.C. United’s overall digital strategy and goals
  • Act as liaison for PR-related content as needed, including the creation of club press releases, player bios, etc.
  • Deploy email communication on behalf of marketing and PR departments

SUCCESS FACTORS/JOB COMPETENCIES:

  • Experience running digital and social media for a large company or brand
  • Knowledge of soccer and MLS is strongly preferred, but not required   
  • Strong understanding of digital and social media platforms and experience posting content to a website and social media sites
  • Must possess a strong work ethic as well as a dedicated and positive attitude
  • Strong written and verbal communication skills; exceptional grammar and copy editing skills
  • Excellent professionalism due to confidential nature of business
  • Professional behavior demonstrated at all times, including demeanor and appearance, around athletes, coaches and team executives as well as in all work zones
  • Ability to develop trust and strong relationships within the organization
  • Excellent interpersonal and written/verbal communication skills
  • Detail-oriented with outstanding time/task management skills
  • Exceptional organizational skills
  • Ability to plan, prioritize and execute several assignments simultaneously
  • Ability to work collaboratively with strong interpersonal skills; pleasant and professional at all times with co-workers
  • Ability to work evenings, weekends and holidays including D.C. United game days

QUALIFICATIONS REQUIRED:

  • Bachelor’s degree from a four year college or university required
  • Minimum of two years of related digital platform experience and/or equivalent combination of education and experience
  • Candidate should have working knowledge of Content Management Systems, Drupal, HTML and CSS
  • Must have experience with Photoshop or similar software for editing
  • Preferred experience with Final Cut Pro or other video editing software

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, otherwise note that we have normal working conditions with the absence of disagreeable elements.

  • Must be able to use a computer
  • Must be able to write, type and use phone system

PERFORMANCE STANDARDS:

  • Annual performance appraisal will be conducted at the conclusion of the calendar year
  • Supervisor and Employee will establish annual goals

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Sales & Marketing: Web Design/Development
Director, Digital Strategy & Content - D.C. United (Washington, DC)

D.C. United is looking for a Director, Digital Strategy  & Content to join our team and help develop goals and implement strategies that will grow the brand across all digital channels including dcunited.com, Facebook, Twitter, Google+, YouTube, and Instagram.  The ideal candidate will work closely with senior management on project planning and development to improve the club’s website and user experiences as well as outline the strategic direction of all D.C. United digital assets.  The Director will oversee the Digital Coordinator and the Multimedia Producer to insure that all parties are working in tandem to effectively market the brand as well as the club’s partners and sponsors.

Essential Functions and Responsibilities:

  • Oversee D.C. United’s digital strategy and goals, working closely with management, partners and sponsors
  • Lead, develop and execute a comprehensive digital platform
  • Work with other departments to develop content strategies for their initiatives, ensuring up-to-date maintenance of dcunited.com and other official team platforms
  • Ability to copyedit in a fast-paced professional sports environment and assist with the team’s content management system, ensuring quality assurance and brand consistency
  • Contribute to the creation of multimedia content
  • Manage and develop the club’s social media strategies, presence and growth
  • Brainstorm, develop and deliver impactful pieces of content to help reach the department’s overall annual content goals across all platforms
  • Ability to successfully manage department staff and create a positive work environment

NONESSENTIAL/SUPPORTIVE SKILLS AND EXPERIENCE:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Draft, edit and post original content in both written and video formats to dcunited.com
  • Manage social media platforms including Facebook, Twitter and Instagram accounts – while always maintaining the club’s tone and style
  • Oversee social media photography and videos while covering club events and matches
  • Post press releases, MLS-provided content and more to dcunited.com
  • Create headlines, teasers and summaries that entice readers and drive traffic
  • Work with Director of Communications on PR-related content as needed, including the creation of club press releases, player bios, etc.

 SUCCESS FACTORS/JOB COMPETENCIES:

  • Self-starter with the ability to make decisions and lead a team
  • Experience running social media for a large company or brand with proven growth
  • Ability to identify the latest digital trends and be up-to-date on media technologies          
  • Strong understanding of digital and social media platforms and experience posting content to a website and social media sites
  • Must possess a strong work ethic as well as a dedicated and positive attitude
  • Strong written and verbal communication skills; exceptional grammar and copy editing skills
  • Excellent professionalism due to confidential nature of business
  • Professional behavior demonstrated at all times, including demeanor and appearance, around athletes, coaches and team executives as well as in all work zones
  • Excellent interpersonal and written/verbal communication skills with the ability develop trusting and strong relationships within the organization across all departments
  • Detail-oriented with outstanding time/task management and organizational skills
  • Knowledge of soccer and MLS is strongly preferred, but not required
  • Ability to work evenings, weekends and holidays including D.C. United games

 QUALIFICATIONS REQUIRED:

  • Bachelor’s degree from a four year college or university required
  • Minimum of five years of related digital platform experience and/or equivalent combination of education and experience.
  • Experience working with professional sports or entertainment properties
  • Experience with Customer Relationship Management (CRM) Tools
  • Candidate must have strong working knowledge of Content Management Systems, Drupal, HTML and CSS; programming skills preferred
  • Must be familiar with Photoshop, Final Cut Pro or other editing software

PHYSICAL DEMANDS AND WORK ENVIRONMENT:  

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, otherwise note that we have normal working conditions with the absence of disagreeable elements.

  • Must be able to use a computer
  • Must be able to write, type and use phone system
  • Occasional travel required (less then 20%)

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Internships: Any Internship
Intern - U23 Coaching (Summer 2015) - D.C. United (Washington, DC)

D.C. United's U23 team staff is seeking 2 to 3 coaching interns to assist with the 2015 NPSL season. 

Description:

Candidates will work closely with the U23 Staff to help run 3 two hour training sessions and a 4 hour weekend match. The candidates primary role will be in assisting D.C. United's coaching staff with training preparation, in addition to the responsibilities listed below:

Responsibilities:

  • Pre-training – inflating balls / bibs / cones / fill water jugs / squeezies / Misc items
  • Training – Assist in general flow of the training session to support the Head Coach and Assistants
  • Post-training – clean up, delivery (if needed) and storage of all gear.
  • Washing of bibs, training uniforms – prepare for the next day
  • Match day – Arrive early enough to assist with set up / gear allotment / set up for warm up / paperwork as needed
  • Support the coaching staff

Requirements:

  • Candidates must be available to work throughout the summer (1 May- 1 August)
  • 12-15 hours per week May - August; applicants available to commit full time are preferred, but part time candidates will also be considered.
  • Personal transportation to/from training / match locations
  • High energy – enthusiasm for the game and teaching
  • Punctual
  • Previous coaching and playing experience
  • Able to create training sessions by topic if needed

Locations

Locations available:

  • Washington, DC / Arlington, VA / Fairfax, VA
  • Away matches (locations TBD)

D.C. United Training gear  and any other necessary gear is provided.

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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