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Sales & Marketing: Ticket Sales
Account Executive - New York City FC (New York, NY)

JOB TITLE: Account Executive

DEPARTMENT: Ticketing/Fan & Membership Services

REPORTING TO: Director, Ticket Sales

LOCATION: New York, NY

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC strives to be the new benchmark for professional soccer in the United States. Looking to build on the successes of the 2016 campaign, NYCFC will kick off the third season in club history in 2017 at Yankee Stadium.

POSITION OVERVIEW:
The Account Executive is responsible for the sale of an assortment of New York City Football Club ticket-related products with a strong emphasis on selling Full Season and Partial Plan packages.  Ideal candidate must be an aggressive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential.  

PRIMARY DUTIES:

  • Responsible for, but not limited to, the sales of new Full, Partial and Group ticket packages and Hospitality spaces
  • Meet and exceed established weekly, monthly and annual sales goals
  • Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture and personal database management
  • Generate a pre-determined minimum number of weekly out of office “face-to-face” meetings and calls to create new business opportunities
  • Provide a superior level of customer service to existing and new business clients
  • Continually create and implement unique sales strategies, ideas and programs as a means of producing new business opportunities
  • Contribute positively to the sales team culture by developing mutually beneficial working relationships with all team members
  • Participate and contribute to daily or weekly sales team meetings and training sessions

REQUIREMENTS/CHARACTERISTICS:

  • Minimum of 1 year of Experience in ticket, group, season, suite or sponsorship sales; sports and entertainment industry experience preferred
  • Bachelor’s degree in Sports Management, Business or related field
  • Ability to work flexible hours, including evenings, weekends, and holidays, if necessary
  • Strong work ethic, team-oriented attitude, and enthusiasm about contributing to the success of the department and club
  • Excellent interpersonal and communication skills.
  • Above average knowledge of PC systems including Word, Excel, and database-related platforms
  • Working knowledge of Archtics, PowerPoint and Salesforce preferred
  • Soccer knowledge is preferred, but not required
  • Bilingual (Spanish) speaker a plus, but not required

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Sales & Marketing: Ticket Marketing
Head of Global Ticketing Project - New York City FC (New York, NY)

JOB TITLE:  Head of Global Ticketing Project

DEPARTMENT:  City Football Group      

REPORTS TO:  Director of Operations Development

LOCATION:  New York, NY (with travel to the UK and Australia as needed)

Job purpose

To support ticketing revenue growth across Manchester City FC, New York City FC, and Melbourne City FC through a series of strategic and operational initiatives.

Key responsibilities

  1. To lead implementation of previously identified series of initiatives for the 3 CFG clubs by working together with ticketing and marketing departments of each club

  2. To identify new opportunities for growth and areas of shortfall by analysing internal data and by benchmarking comparable sports entities

  3. To act as main point of contact alongside relevant local club leadership on consultants, technology partners, and other 3rd parties related to ticketing

  4. To support local club P&L holders delivering and exceeding ticketing revenue targets by leading cross-department initiatives to drive revenue

General responsibilities

  • Compliance with Club policies
  • Compliance with the Club’s health and safety procedures
  • To undertake such other duties as may be reasonably expected
  • To maintain professional conduct at all times

Key relationships

Primary: Director of Operations Development (CFG), Operations Director (Manchester City FC), President (NYCFC), VP Ticketing (NYCFC), VP Marketing (NYCFC), Marketing Director (Melbourne City FC)

Secondary: COO (Manchester City FC), Marketing Director (Manchester City FC), CEO (Melbourne City FC)

Knowledge:

Essential:

  • Knowledge of sports industry and experience of working within or with major sports teams
  • Knowledge of ticket sales process, operation, and management

Desirable:

  • Historic knowledge of sport or experience of working within a football environment (but non-essential)

Technical/work-based skills:

Essential:

  • Advanced use of Microsoft PowerPoint, Excel, and Word

Desirable:

  • Experience with Salesforce, KORE, or other CRM tools

General skills and attributes:

Essential

  • Highly analytical and strategic; able to analyse information quickly and present it clearly and concisely
  • Able to work with people at all levels of the organisation and drive results by leveraging others
  • Ability to work flexibly in a rapidly evolving environment
  • Able to travel to London/Manchester and Melbourne as needed

Experience

Essential

  • Experience in working within or with major sports teams, specifically with ticketing function

Desirable

  • Experience working for a management consultancy / strategy / marketing unit of an organisation
  • Experience in managing ticketing department

Qualifications:

Essential

  • Undergraduate or Masters degree

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Internships: Any Internship
Information Technology Intern - New York City FC (New York, NY)

JOB TITLE: Intern, Information Technology

DEPARTMENT: Information Technology                                                                        

REPORTING TO: Systems Engineer 

LOCATION: New York, NY

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC strives to be the new benchmark for professional soccer in the United States. With the support of majority owner City Football Group (owners of Manchester City, Melbourne City and Yokohama F Marinos) as well as minority owner, the New York Yankees, NYCFC kicked off the third season in club history in March 2017 at Yankee Stadium.

POSITION OVERVIEW:

The Information Technology Intern is responsible for supporting the Systems Engineers with the execution of short-term projects and daily activities. The areas of concentration include but are not limited to: employee onboarding and set-up, help desk support, printer support and management, and the creation of documents and guides for end users.  This is a six-month paid internship position.

 PRIMARY DUTIES:

  • Assist staff to diagnose and solve computer equipment problems
  • Examine and troubleshoot program problems/errors and correct as required
  • Assist with various hardware and software upgrades
  • Set-up new employees with logins, e-mail accounts, and phone extensions with voicemail
  • Help manage distribution lists, users, and emails in an Exchange Server environment
  • Document phone and workstation changes of end users
  • Assist in asset tracking of hardware and software
  • Provide support for all users on corporate and local applications
  • Assist in creating and updating documentation and guides for end users
  • Assist with pre-match and match day duties at Yankee Stadium
  • Other duties as assigned by Systems Engineers

REQUIREMENTS/CHARACTERISTICS:

  • Bachelor’s Degree in Information Technology
  • 1-2 years of relative work experience
  • Proficient in Microsoft Office
  • Analytical, with excellent problem solving abilities
  • Ability to work in a fast-paced environment
  • Ability to prioritize tasks and handle multiple projects simultaneously
  • Excellent communication and problem resolution skills
  • Ability to work independently and as part of a team
  • Superior customer service skills
  • Strong organizational skills and attention to detail
  • Ability to lift and carry up to 50 lbs.
  • Flexible with working hours, and can work up to 40 hours per week

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Sales & Marketing: Sponsorship Services/Activation
Partnership Marketing Manager - New York City FC (New York, NY)

JOB TITLE:  Partnership Marketing Manager     

DEPARTMENT:  Partnerships                       

REPORTS TO:  Head of Partnership Marketing, Americas

LOCATION:  New York, NY

Job purpose

As the 20th member of Major League Soccer, New York City Football Club is the new benchmark for professional soccer teams in the United States.  New York City FC is one of five teams comprising the City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos and Club Atletico Torque among its sister clubs.

The Partnership Marketing Manager will be responsible for managing a growing portfolio of brands associated with New York City FC and City Football Group.  The ideal candidate will be able to build strong relationships and quickly move from basic account management and rights delivery to helping ensure Partners maximize the use of rights and benefits to drive their brand and business objectives.

The Partnerships Marketing Manager will work closely with senior functional leads to deliver and optimize Partner rights including immersive experiences, digital content, player appearances, branding, tickets, hospitality and merchandise.  They will also support the broader City Football Group Commercial Partnerships team in the packaging of Club assets linked to Partner renewals and new business pitches.

Key responsibilities

Deliver best-in-class management of New York City FC and City Football Group Partners, including:

  • Building strong relationships with Partners and their agency teams
  • Understanding the brand and business objectives of each Partner
  • Proactive development of marketing concepts and ideas for Partners which leverage Club assets
  • Offering fan insights and advice to help Partners build successful campaigns
  • Ensuring Partner initiatives adhere to the brand standards and guidelines of the Club
  • Identifying integration opportunities for Partners in the Marketing initiatives of the Club
  • Developing reporting procedures to help Partners optimize the impact of their activations
  • Event management and hosting of guests on match days and non-soccer events
  • Tracking and delivery of contractual rights and benefits
  • Coordination of Partner communications from New York City FC and City Football Group

Enable the commercial objectives of New York City FC and City Football Group by:

  • Supporting renewal discussions with existing Partners
  • Drafting case studies of impactful Partner activations
  • Researching marketing strategies and leading ideation sessions for potential Partners
  • Creating, packaging and tracking Club assets
  • Helping articulate the City Football Group story through visual and data-driven presentations

 

General responsibilities

  • Compliance with Club policies
  • Compliance with the Club’s health and safety procedures
  • Compliance with the Club’s safeguarding policies
  • To undertake such other duties as may be reasonably expected
  • To maintain professional conduct at all times

Key relationships

Internal:

  • Marketing and FRM
  • Communications
  • Partnerships Sales
  • Business Intelligence
  • Match Day Operations
  • Sporting
  • Legal

External:

  • Brand Partners
  • Suppliers
  • Football Governing Bodies and Clubs

Person Specification

Knowledge:

  • Sound knowledge of the global and United States soccer landscape
  • Familiarity with sports sponsorship contracts and rights packages
  • Ability to develop integrated marketing campaigns

Technical/work-based skills:

  • Above average knowledge of Microsoft Programs, including Word, Excel, and PowerPoint
  • Ability to speak a second language preferred

General skills and attributes:

  • Strong work ethic and team-oriented attitude
  • Flexible and comfortable in a fast-paced working environment
  • Self-sufficient and proactive
  • Skilled in all aspects of Partner/client service
  • Broad commercial acumen
  • Excellent communication skills
  • Well organized with consistent attention to detail
  • Ability to work flexible hours, including evenings, weekends, and holidays, as necessary
  • Ability to travel as required

Experience:

  • Minimum of 3 to 5 years of experience in Marketing or Account Management

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Sports Management or related field

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Sales & Marketing: Sponsorship Services/Activation
Partnership Sales Director (Americas) - New York City FC (New York, NY)

JOB TITLE: Partnership Sales Director (Americas)

DEPARTMENT: City Football Marketing

REPORTS TO: Head of Partnership Sales (Americas)

LOCATION: New York, NY

JOB PURPOSE

This role will join the Partnership Sales team in New York to work primarily on development commercial opportunities for the CFM properties across the Americas Markets. This position requires a proactive approach and openness to collaborate with other team members across the CFM offices as well as Club officials and Partnership Sales Team members.

This role will also require a focus on key projects, the scope includes (but is not limited to):

  • City Football Group - clubs include Manchester City FC of the English Premier League (United Kingdom), New York City FC of Major League Soccer (United States), Yokohama F. Marinos of the J. League (Japan), and Melbourne City FC of the A-League (Australia)
  • City Football Academy & NYCFC Training Facility
  • Club Partnerships across Americas or with Americas based organisations
  • Tour-related sponsorship opportunities
  • Future potential NYCFC Stadium
  • Other Ad-hoc based projects

Reporting to the Head of Partnership Sales, this role will focus on:

  1. Sales Delivery (Primary Focus)
    1. Develop a thorough understanding of the categories assigned and markets under its remit to understand CFM’s commercial opportunities
    2. Identify potential commercial partners for MCFC, NYCFC, Yokohama F. Marinos, and Melbourne City FC and as part of the role
    3. Work and plan to deliver targeted sales objectives (individual and team)
    4. Prepare sales propositions, generate business cases and sales planning
    5. Deliver on set commercial targets and strategic projects
    6. Develop strong relationships with prospective new clients and industry network to maximise revenue streams and explore other initiatives that offer CFM clubs brand and media presence across key markets
    7. Explore creative new initiatives that will enhance partners’ engagement with their customers as part of the partnership sales process
  2. Networking
    1. Developing and maintaining good relationships across the sports markets in the Americas, including but not limited to: brands, football clubs, football federations, sports marketing agencies, advertising agencies, Media and PR companies
    2. Develop direct relationship with brands and key organisations that are existing or potential partners of the City Football Group
  3. Brand Development Initiatives (Secondary Focus)
    1. Contribute to the development of new initiatives that increase our engagement with existing and new MCFC and NYCFC fans through creative partnerships
    2. Support the Business Development team with in market knowledge, insight and sales activity to secure revenue for strategic projects

_____________________________________________________________

KEY RESPONSIBILITIES:

  • To own, drive and deliver results for key categories assigned
  • To provide weekly and regular updates on team sales meeting showcasing activity and pipeline development, business closed and share any insight to other potential collaboration with Sales Team members
  • To proactively search and find new revenue streams (Partnership focused for all CFM properties)
  • To be competent with Sales Force and other club specific sales management systems (CRM) as well as design / sales presentation tools
  • To work together with Business Intelligence Department to provide support with key market, competitor information and specific partnership valuation in order to identify local market trends, brand relevance and opportunities across all categories
  • To manage and develop the Partnerships proposals in line with the club’s international strategy plan and prioritise projects
  • To consistently achieve the commercial revenue targets set by line manager and the group’s CEO

 

GENERAL RESPONSIBILITIES

  • Compliance with Club and CFM policies
  • Compliance with the Club’s health and safety procedures
  • To undertake such other duties as may be reasonably expected
  • To maintain professional conduct at all times

____________________________________________________________

KEY RELATIONSHIPS

Main Internal relationships: Across All Partnership Sales Team, Partnerships Marketing Team, Business Intelligence Team, Legal Team, Hospitality Team, Digital Marketing Team and other CFM clubs Sales Teams.

  • Other key departments: Marketing, PR/Communication, City Football Foundation, Operations, City Football Services and City In The Community
  • Nature of the contact: co-ordination, development of sales packages proposals, sharing of market research intelligence, development of contracts

Main External relationships: International and National companies based in region which align to category approach and relevant sectors, football clubs, football federations and regional associations, sports marketing agencies, advertising agencies, government funds, charity organizations, Media and PR companies.

  • Nature of contact: relationship building, negotiations, networking and influencing

_____________________________________________________________

SCOPE OF JOB

Main projects to be managed in designated territories (Americas):

  • Develop strategic partnerships with commercial partners
  • Identify partners for:
    • Global, Regional & Pan Regional Partnerships
    • City Football Academy & NYCFC Training Facility Partnerships
    • Tour-related sponsorship opportunities
    • CSR projects
  • Promote PR/Communication initiatives in key markets to maximise brand exposure

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Player Operations: Official
Player Care Coordinator - New York City FC (Purchase, NY)

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC strives to be the new benchmark for professional soccer in the United States. With the support of majority owner City Football Group (owners of Manchester City, Melbourne City and Yokohama F Marinos) as well as minority owner, the New York Yankees, NYCFC kicked off the third season in club history in March 2017 at Yankee Stadium.

POSITION OVERVIEW:

The Player Care Coordinator will assist all players and their families with the transition into the NYC area and helping establish their new lives within the community. These tasks can range from the acquisition of work permits and visas to assisting in the securing of mobile phone plans and everything in between. This role is vital to the transition of the players as it provides them an opportunity to concentrate solely on their profession.

There will also be various game day responsibilities throughout the course of the summer.

As the nature of operations is fast paced and changing often, there will be additional tasks needed throughout the year.

 

Job Details:

Reporting to the Director of Team Operations, the main duties of the Player Care Coordinator will be as follows…

  • Help newly acquired players move into market, including:

    • Helping set up transportation

    • Securing hotel rooms

    • Assisting in lifestyle adjustments

      • Housing searches

      • Opening Bank accounts

      • Obtaining SSN

      • Plus more…

  • Organize and help facilitate weekly player appearances with other departments within the company

  • Assist in day-to-day administration of player needs; including

    • Collecting and filing reimbursement sheets for players

    • Help facilitate the home game ticket requests for players

    • Assisting in game-day administration for players at Yankee Stadium

      • You will be expected to work all home match throughout the course of the season.

    • Organization of player databases and information

    • Other duties as directed by the Sporting Department

Job Requirements & Qualifications:

  • Bachelor’s Degree

  • Strong organizational skills with the ability to handle multiple tasks simultaneously

  • Ability to be a self-starter and work autonomously, as well as be part of a successful team

  • Passionate about providing excellent customer service to both internal and external customer

  • Excellent verbal and written communication skills

    • This is an outward facing positions that represents the individual player as well as the organization as whole.

  • Ability to work long hours and weekends

  • Position is currently based in Purchase, NY but will be moving to Orangeburg, NY beginning in 2018.

  • Fluent in Spanish (mandatory)

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Sales & Marketing: Premium/Suite Sales
Premium Sales Manager - New York City FC (New York, NY)

JOB TITLE:  Premium Sales Manager

DEPARTMENT:  Ticketing & Fan Services

REPORTING TO:  Director, Premium Sales                                                                               

LOCATION:  New York, NY

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC strives to be the new benchmark for professional soccer in the United States. With the support of majority owner City Football Group (owners of Manchester City, Melbourne City and Yokohama F Marinos) as well as minority owner, the New York Yankees, NYCFC will kick off the third season in club history in 2017 at Yankee Stadium.

POSITION OVERVIEW:

This position is responsible for generating revenue through the sale/leasing of Premium Seats and Private Suites for New York City FC.  Inventory will include Suites, Field Level Seats, Club Seats, and Group Hospitality Zones. The ideal candidate must have a strong sales background, an outgoing personality, and be self-motivated.

PRIMARY DUTIES:

  • Responsible for the sale/leasing/servicing and management of Suites, Club Seats, Field Level Seats, Group Hospitality areas and more
  • Work with Senior Management team to create and develop new Premium Seating opportunities
  • Generate leads through prospecting and networking
  • Engage prospects and follow through sales process
  • Actively call on businesses, executives, affluent individuals and other qualified leads
  • Sell multi-game and single game suites at Yankee Stadium
  • Secure multi-year agreements for Private Suite leases at New York City FC’s future soccer specific stadium
  • Provide first class servicing to current Premium Seat and Suite clients, including event responsibilities
  • Maintain a detailed customer database of all clients and prospects. This includes, but is not limited to: Salesforce CRM, ticket operating system, call sheets, referral follow-up, existing client programs, new solicitation and other programs as developed
  • Manage and oversee renewal of existing Premium accounts
  • Establish presence at all New York City FC home games and local events for the purpose of developing new prospects and servicing existing customer base
  • Meet or exceed sales goals assigned by the Vice President, Ticketing & Fan Services & Director, Premium Sales
  • Other duties as assigned

REQUIREMENTS/CHARACTERISTICS:

  • Bachelor’s Degree in Business or relevant field required
  • 2-3 years of successful sales experience with Suites, Sponsorships or other Premium products in the sports and entertainment industry preferred
  • Experience in the New York marketplace preferred
  • Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the organization and department
  • Excellent interpersonal and communication skills
  • Results-oriented demeanor and a strong desire to succeed
  • Excellent knowledge of PC systems including Word, Excel and database-related platforms (Salesforce & Archtics)
  • Creativity and excellent interpersonal skills required.
  • Working knowledge of generally accepted standards of customer service and problem resolution
  • Ability to work flexible hours, including evenings, weekends, and holidays, if necessary

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Player Operations: Coach
U-12 Academy Assistant Coach - New York City FC (Purchase, NY)

JOB TITLE: U15 Academy Head Coach

DEPARTMENT: Sporting

REPORTING TO: Academy Director and Sporting Director

LOCATION: Purchase, NY

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC strives to be the new benchmark for professional soccer in the United States. With the support of majority owner City Football Group (owners of Manchester City, Melbourne City and Yokohama F Marinos) as well as minority owner, the New York Yankees, NYCFC kicked off the third season in club history in March 2017 at Yankee Stadium.

JOB DESCRIPTION OVERVIEW

The youth coaching position requires at least 1-3 years of coaching experienceage at the 9-14 year old level. The candidate’s primary responsibility will be assistant coach to the Academy U-12 team. In addition, the coach will be responsible for linking NYCFC Youth Programs to the Academy level; including scouting and attending NYCFC indentification programs. This position requires the candidate to have a clear understanding of youth development and the New York City soccer market as well as a high level of personal and mentoring skills to communicate effectively with youth players and parents.

JOB DETAILS EXPLAINED

Reporting to the Academy Director and the Sporting Director, the main duties of the Youth Academy Coach will include the following:

YOUTH ACADEMY COACH DUTIES/QUALIFICATIONS

  • Creating an exciting daily training environment for players
  • Scouting I.D. programs
  • Respect/recognition of youth needs
  • Attend NYCFC Affiliate Development League games on the weekends
  • Submit daily and weekly training logs accordingly to session builder plan
  • Attend evening, weekend and holiday tournaments/competitions/games/trainings as required
  • Develop and maintain positive relationships with local youth soccer landscape
  • Acts as a positive role model and mentor for both staff and players
  • Work in collaboration with Academy Director and Sporting Director
  • Other duties as directed by the Academy Director

EXPERIENCE/PERTINENT SKILL

  • Bachelor’s degree (required)
  • Valid driver’s license
  • 1-3 year experience in youth coaching at academy level, age specific 9 - 14 years old
  • Coaching License required; minimum of working towards a ‘B’ license
  • Strong communication skills and the ability to work with others
  • Ability to work independently, self-starter, enthusiastic, flexible
  • Strong leadership and organizational skills
  • Must have access to reliable transportation to arrive at work site at scheduled time consistently
  • Bilingual Spanish a plus
  • Knowledge of Microsoft office; PowerPoint, Word, and Excel

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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