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Facility Operations/Security: Usher/Ticket Taker
Experience Team Member - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview
Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2016 campaign is the Black & Gold’s 18th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

MAPFRE Stadium is seeking part-time seasonal Experience Team Members for the 2016 season.

The Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Experience Team Members are encouraged to be proactive in every area while demonstrating a professional manner.

All Experience Team Members, including Ushers and Greeters, are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.

Essential Duties & Responsibilities

  • Provide highest level of customer service to ensure guests’ expectations are exceeded and their overall experience at MAPFRE Stadium is positive and memorable
  • Create a welcoming experience for guests
  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
  • Scan tickets for entry with a smile and friendly greeting
  • Check tickets and direct guest to appropriate seats in all areas of MAPFRE Stadium
  • Maintain thorough knowledge of the venue policies, procedures and event information
  • Enforce policies during an event to assure the safety and security of all guests
  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus
  • Previous customer service experience preferred
  • Ability to stand for long periods of time and may include walking long distances and climbing stairs
  • Punctuality is essential
  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight
  • Must maintain a professional appearance and demeanor at all times

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Columbus Crew SC (Columbus, Oh)

Columbus Crew SC Overview
Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2016 campaign is the Black & Gold’s 18th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC is committed to developing future sales professionals and leaders in our organization and the sports industry. Crew SC is seeking Sales Representatives to join our Inside Sales Department. The opportunity includes initial training and on-going support from successful professionals in the industry and potential for advancement.

If you are interested in beginning a career in Major League Sports, have a willingness to learn and drive to excel, we can provide a solid foundation of skills that can lead to success within the Club and beyond.

Essential Duties & Responsibilities

  • Responsible for all forms of ticket sales, including season memberships, partial plans, group outing ticket packages, suites, and premium hospitality to corporations and the general public
  • Meet or exceed monthly or yearly sales goals
  • Attend weekly sales meetings and training sessions
  • Develop and implement effective sales techniques by applying sales and service best practices, networking, prospecting, referral gathering, and personal database management
  • Build relationships to grow account base through repeat business and referrals
  • Conduct a number of in office appointments at MAPFRE Stadium as well as out of office appointments to increase new business opportunities
  • Positively contribute to the overall culture of the sales team through continued relationships with all team members
  • Provide excellent customer service to existing and new clients and supporters

 Required skills, experience & abilities

  • Undergraduate degree required
  • Sales experience preferred
  • Proficient in Microsoft Suite including PowerPoint, Word and Excel
  • Ability to communicate effectively with a diverse population, including strong written and verbal communication skills.
  • High attention to detail
  • Able to work independently and take initiative
  • Able to work some evenings, weekends and holidays

Applicants may be invited to attend Columbus Crew CS’s Sales Training and Job Forum. This forum offers you a chance to learn high-level ticket sales techniques, as well as showcase your abilities in an innovative training and interview experience. Led by Crew SC’s own sales and marketing executives, participants will leave with a more in-depth knowledge of what it takes to be successful in professional sports. Participants who demonstrate exceptional ability may also leave with a job offer from the Columbus Crew SC’s Inside Sales Team. The Forum is a great way to start or advance your career in sports!

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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