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Facility Operations/Security: Event Guest Relations
Experience Team Members - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

MAPFRE Stadium is seeking part-time seasonal Experience Team Members for the 2017 season. Experience Team Members serve in an important capacity including Ushers, Greeters and Ticket Takers among other guest service roles.

The Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Experience Team Members are encouraged to be proactive in every area while demonstrating a professional manner.

All Experience Team Members are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.

The hours for Experience Team Member positions are highly variable and dependent on the Crew SC and MAPFRE Stadium event schedule. Experience Team Members are required to work events in their entirety including pre- and post-event responsibilities as well as at least 80% of Crew SC home matches and MAPFRE Stadium events.

Essential Duties & Responsibilities

  • Provide highest level of customer service to ensure guests’ expectations are met or exceeded and their overall experience at MAPFRE Stadium is positive and memorable
  • Create a welcoming experience for guests
  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
  • Scan tickets for entry with a smile and friendly greeting
  • Check tickets and direct guests to appropriate seats in all areas of MAPFRE Stadium
  • Maintain thorough knowledge of the venue policies, procedures and event information
  • Enforce policies during an event to assure the safety and security of all guests
  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus
  • Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations
  • Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements
  • Previous customer service experience preferred
  • Ability to stand for long periods of time and may include walking long distances and climbing stairs
  • Punctuality and reliability are essential for success
  • Ability to stay alert and observant during Crew SC home Matches and MAPFRE Stadium Events to ensure patron safety
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to work a flexible schedule including evenings, weekends and holidays

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Sales & Marketing: Ticket Sales
Group Sales Account Executive - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC is seeking an Account Executive with a passion for selling professional sports. This Account Executive position is responsible for generating revenue through the sale of group tickets, along with the potential to cross-sell other products such as season memberships and premium hospitality.

The ideal candidate will be a highly-motivated, competitive, experienced sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential. The position is based in Columbus, Ohio and reports to the Senior Manager, Group Sales.

Essential Duties & Responsibilities

  • Sale of group ticket packages for Columbus Crew SC to both businesses and the general public
  • Manage existing clients and create new opportunities to upsell and grow current program
  • Aggressively build new relationships through research and cold calling prospects within youth soccer, corporate communities and affinity associations
  • Lead group Matchday activities, promotions for Crew SC and outside functions including luncheons, business shows and conventions among others
  • Meet established activity and sales goals
  • Assist with creative concepts for new group sales programs and theme nights
  • Develop professional relationships with current clients for referral leads
  • Maintain a high level of sales performance and customer service

Required skills, experience & abilities

  • Undergraduate degree required
  • Minimum of 1 year sales’ experience required and group sales experience is preferred
  • High level of organization, attention to detail and ability to manage multiple priorities in a dynamic environment
  • High proficiency in written and verbal communication including presentation skills
  • Ability to take initiative and work independently
  • Ability to identify opportunities, develop strategies and determine creative solutions which result in successful group ticket packages and client satisfaction
  • Knowledge of Microsoft Word, Excel and PowerPoint. Archtics and SalesForce experience a plus
  • Ability to work some evenings, weekends and holidays

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Sales & Marketing: Ticket Sales
Inside Sales Representative - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC is committed to developing future sales professionals and leaders in our organization and the sports industry. Crew SC is seeking Sales Representatives to join our Inside Sales Department. The opportunity includes initial training and on-going support from successful professionals in the industry and potential for advancement.

If you are interested in beginning a career in Major League Sports, have a willingness to learn and drive to excel, we can provide a solid foundation of skills that can lead to success within the Club and beyond.

Essential Duties & Responsibilities

  • Responsible for selling season memberships, partial plans, group outing ticket packages, suites, and premium hospitality to corporations and the general public
  • Meet or exceed monthly or yearly sales goals
  • Attend weekly sales meetings and training sessions
  • Develop and implement effective sales techniques by applying sales and service best practices, networking, prospecting, referral gathering, and personal database management
  • Build relationships to grow account base through repeat business and referrals
  • Conduct in-office appointments at MAPFRE Stadium as well as out of office appointments to increase new business opportunities
  • Positively contribute to the overall culture of the sales team through continued relationships with all team members
  • Provide excellent customer service to existing and new clients and supporters

 Required skills, experience & abilities

  • Undergraduate degree required
  • Sales experience preferred
  • Proficient in Microsoft Suite including PowerPoint, Word and Excel
  • Ability to communicate effectively with a diverse population, including strong written and verbal communication skills.
  • High attention to detail
  • Able to work independently and take initiative
  • Able to work some evenings, weekends and holidays

Applicants may be invited to attend Columbus Crew CS’s Sales Training and Job Forum. This forum offers you a chance to learn high-level ticket sales techniques, as well as showcase your abilities in an innovative training and interview experience. Led by Crew SC’s own sales and marketing executives, participants will leave with a more in-depth knowledge of what it takes to be successful in professional sports. Participants who demonstrate exceptional ability may also leave with a job offer from the Columbus Crew SC’s Inside Sales Team. The forum is a great way to start or advance your career in sports.

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Sales & Marketing: Membership
Manager of Membership Acquisitions - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC is seeking a Sales Manager with an ability to create a culture of driving new season memberships and generating revenue with a passion for growing careers. This position is responsible for managing multiple departments to generate revenue through the sale of new memberships with an emphasis on training and developing members of the outside sales staff.

The ideal candidate will be a highly-motivated, competitive, experienced sales professional who possesses the ability to manage & lead multiple teams. The candidate must also cultivate an environment in which opportunities are created for their staff to succeed. The position is based in Columbus, Ohio and reports to the Senior Manager, Ticket Sales.

Essential Duties & Responsibilities

  • Responsible for driving new memberships and revenue for the organization.
  • Create an overall business plan presented to Sr. Sales Management for accomplishing all New Membership and Revenue targets for the club.
  • Manage and mentor the Membership Acquisition and Outside Sales staff, including being a resource for training and continued development of the staff.
  • Conduct weekly sales trainings for Outside Sales department.
  • Responsible for recruiting staff for the Membership Acquisition and Outside Sales departments, including working closely with Sr. Sales Management in executing Crew SC Sales Training & Job Forum.
  • Generate and manage the distribution of leads utilizing CRM system for entire staff.
  • Create and devise campaigns to drive B2B and B2C membership acquisition opportunities.
  • Meet established new Membership Acquisition and Revenue goals.

Required skills, experience & abilities

  • Undergraduate degree required
  • Minimum of 3 year of Sports sales’ experience required
  • Sales Management experience preferred
  • Ability to lead a sales staff with various levels of experience
  • Ability to cultivate sales talents, identify strengths and weakness and provide disciplined approach to business
  • Committed to success of individuals personally and professionally.
  • High level of organization, attention to detail and ability to manage multiple priorities in a dynamic environment while meeting deadlines.
  • High proficiency in written and verbal communication including presentation skills
  • Ability to identify opportunities, develop strategies and determine creative solutions which result in successful revenue generation.
  • Knowledge of Microsoft Word, Excel and PowerPoint. Archtics and Salesforce experience a plus.
  • Ability to work some evenings, weekends and holidays.

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Sales & Marketing: Ticket Sales
Season Membership Account Executive - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC is seeking an Account Executive with a passion for selling professional sports. This Account Executive position is responsible for generating revenue through the sale of Season Memberships, along with the potential to cross-sell other products such as group sales and premium hospitality.

The ideal candidate will be a highly-motivated, competitive, driven sales professional who leads by example, possesses the ability to establish solid business relationships, maintains a professional attitude and maximizes opportunities to increase revenue potential. The position is based in Columbus, Ohio and reports to the Senior Director, Ticket Sales.

Essential Duties & Responsibilities

  • Generate new business from the sale of Season Memberships and partial plans with Columbus Crew SC
  • Aggressively build new relationships through self-prospecting, research, cold calling and social selling in the corporate community with a focus on face to face appointments
  • Develop relationships with single match and group ticket buyers with a focus on business to consumer sales
  • Leveraging sales events and Crew SC Matchdays to engage and create new prospects
  • Meet established activity and sales goals
  • Develop professional relationships for referral leads
  • Maintain a high level of sales performance and customer service

Required skills, experience & abilities

  • Undergraduate degree required
  • Minimum of 1 year of sales experience required and sports sales experience is preferred
  • High level of organization, attention to detail and ability to manage multiple priorities in a dynamic environment
  • High proficiency in written and verbal communication including presentation skills
  • Ability to communicate effectively with a diverse population including sports fans and executive level decision makers among others
  • Ability to take initiative and work independently
  • Ability to identify opportunities, develop strategies and determine creative solutions which result in revenue generation and client satisfaction
  • Knowledge of Microsoft Word, Excel and PowerPoint. Archtics and SalesForce experience a plus
  • Ability to work some evenings, weekends and holidays

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Apply for Future Notification Only: Future Notification
Future Consideration Notification/Update - MLS Teams (Various Locations, Various Locations)

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