MLS Jobs


Current available jobs in Facility Operations/Security:


» Chicago Fire Rec Soccer Coordinator - Part-Time - Chicago Fire Soccer Club (Chicago, IL)
» Front Desk Coordinator - The PrivateBank Fire Pitch - Chicago Fire Soccer Club (Chicago, IL)
» Event Operations Team Member - Chicago Fire Soccer Club (Bridgeview, IL)
» Guest Service Matchday Ambassador - CHAMPS Ambassador - Chicago Fire Soccer Club (Bridgeview, IL)
» Facilities Assistant - Columbus Crew SC (Columbus, OH)
» Grounds Assistant - Columbus Crew SC (Columbus, OH)
» Experience Team Members - Columbus Crew SC (Columbus, OH)
» D.C. United – Game Day - Fan Experience Liaison - D.C. United (Washington, DC)
» Guest Services Supervisor - D.C. United (Washington, DC)
» D.C. United – Fan Ambassador - D.C. United (Washington, DC)
» Guest Services Event Staff - D.C. United (Washington, DC)
» Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)
» Toyota Stadium and Soccer Complex Grounds Maintenance - FC Dallas (Frisco, TX)
» FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)
» Box Office Ticket Clerk - FC Dallas and Toyota Stadium - FC Dallas, Major League Soccer (Frisco, TX)
» HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)
» SECURITY OFFICER - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)
» Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)
» Match Day Operations Staff - New York City FC (Bronx, NY)
» Housekeeping - Portland Timbers (Portland, OR)
» Guest Services Attendant - Portland Timbers (Portland, Or)
» Avaya Stadium Event Ambassador - San Jose Earthquakes (San Jose, CA)
» Lead, Distribution Crew - San Jose Earthquakes (San Jose, CA)
» Distribution Crew - San Jose Earthquakes (San Jose, CA)
» Conversion Crew - San Jose Earthquakes (San Jose, CA)
» Premium Concierge - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Parking Attendant - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Gate Ambassador - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Fan Host - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Food & Beverage Manager, Legends - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Concessions Manager, Legends - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Safety & Security Manager - Sporting Kansas City (Kansas City, MO)
» Fan Services Manager - Sporting Kansas City (Kansas City, MO)
» Transportation Coordinator - Sporting Kansas City (Kansas City, MO)


Facility Operations/Security: Event Guest Relations
Chicago Fire Rec Soccer Coordinator - Part-Time - Chicago Fire Soccer Club (Chicago, IL)

Chicago Fire Rec Soccer (CFRS) is looking for a hard working individual who dreams of working in Sports.

CFRS runs recreational soccer leagues for Chicago-area adults. Teams play at The PrivateBank Fire Pitch - the premier soccer facility in Chicago.

CFRS is looking for driven young professionals. If that sounds like you, please apply!

Instructions for candidates:

  • Research Chicago Fire Rec Soccer
  • Send cover letter to Sam (CFRS Manager) - stating why you think you'd be a good fit - sweisbrod@chicago-fire.com. See questions below - please include answers to those questions in your cover letter. Thank you!
  • Attach your resume

Responsibilities:

  • Running adult rec soccer leagues and pickup games; including customer service, recording scores, checking in players, taking payments, managing referees, and more
  • Actively selling, promoting and representing all CFRS products and services
  • Working with our team:
    • Data entry and reports
    • Research projects
    • Social media
  • Events - assist with trips to Fire games and team parties
  • You will have substantial interaction with customers, Fire employees, and Fire fans - we expect a high level of professionalism and customer service
  • This position may be required to assist other departments with various projects. Interaction with other Chicago Fire Soccer Club departments is encouraged

Qualifications:

The individual should possess the following knowledge, skills and abilities:

  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Computer savvy with ability to work effectively in all Microsoft Office applications, including PowerPoint, Word, and Excel.
  • Goal-oriented, ambitious, honest individuals sought with strong work ethic, dedication and strong desire to learn about the sports industry.

Position Pay: $10.50/Hour

Note: When you apply for this job online, you will be required to answer the following questions:

1. Loving soccer is a must. Tell us about your love for the sport?
2. What specifically interests you about this position?
3. What is your availability and when can you start?


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Facility Operations/Security: Event Guest Relations
Front Desk Coordinator - The PrivateBank Fire Pitch - Chicago Fire Soccer Club (Chicago, IL)

The Chicago Fire is seeking energetic, outgoing, and soccer-passionate individuals to represent the club at our brand new soccer facility on the Northside of Chicago - The PrivateBank Fire Pitch. These candidates will be an integral part of the team, setting the tone for all customers (soccer players young and old, parents, fans, etc.) who walk through our doors. This part-time, paid position aims to provide those seeking future sports employment with the opportunity to interact within the world of sports in Chicago.  Please Note:  Candidates must be willing to work most weekends.

RESPONSIBILITIES (include, but not limited to):

  • Represent the Chicago Fire at our facility, while interacting with adult players, children and parents
  • Welcome our guests with a friendly smile, and proactively help with any enquiries
  • Assist with inventory and restocking of merchandise and food items sold at the facility
  • Proactively trouble shoot any issues and help to solve them going forward
  • Be knowledgable about the rules of the facility and help to enforce them
  • Take incoming calls or deliveries with a professional attitude and direct their needs to the proper person on staff
  • Handle complaints with professionalism, and aim to turn any negative interaction into a positive one
  • Assist with facility operations such as set up, tear down, cleaning and organization
  • Communicate clearly and effectively with colleagues at all times to solve challenges
  • Stay focused and positive at all times
  • Serve as a knowledgeable source on club news and happenings in the community
  • Have a full understanding of our facility programming, and be able to engage potential customers about it
  • Represent the Chicago Fire and its respective partners/sponsors with enthusiasm, energy, pride, passion and professionalism

QUALIFICATIONS:

  • Currently pursuing or already completed a bachelor’s degree, preferably in Marketing, Sports Management, Hospitality or related field
  • Ability to work a minimum of 15 hours per week, including evenings, weekends and holidays as needed.
  • Candidates must live in the Chicagoland area
  • Outstanding communication skills and a positive, energetic personality
  • Ability to respond to any situation quickly and professionally
  • Comfort with public interactions and sharing knowledge of the Chicago Fire
  • Ability to communicate with internal and external staff in addition to clients in a respectable, professional and enthusiastic manner
  • Knowledge of the Chicago Fire, Major League Soccer, global soccer and the Chicagoland area
  • Ability to lift at least 30 lbs 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you able/willing to work flexible hours, including holidays, evenings, weekends, etc.,?
2. Do you have customer service experience?
3. Do you live in the Chicagoland area?
4. Are you familiar with the Chicago Fire Soccer Club?


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Facility Operations/Security: Facility/Venue Management
Event Operations Team Member - Chicago Fire Soccer Club (Bridgeview, IL)

The Chicago Fire Soccer Club is seeking qualified individuals to participate behind the scenes on match days and during special events. The candidate will be an essential part of the Event Operations team by providing material and operational support to the Front Office and First Team. This position will provide a broad and extensive resume-building experience for individuals interested in event or sports management fields.  All applicants must be able to attend orientation on March 4th 2017.

 Responsibilities:

- Organize, manage and transport operations equipment for Chicago Fire home matches and special events

- Coordinate event logistics, including development and execution of—floor plans, collateral placement, crowd management and emergency safety measures

- Set-up and dress activation areas according to Marketing and Corporate Partnership contract obligations

- Assist on-field activities on match days by setting up team benches and locker rooms, managing ball kids, sitting stretcher crew and leading kids in pre-game/half-time ceremonies

- Load and transport equipment and manage activations at all grassroots Marketing events

- Represent the Chicago Fire Soccer Club and its respective partners/sponsors with pride and passion

- Additional duties assigned by direct supervisor

Qualifications:

• Manage time effectively, with the ability to perform well with strict deadlines
• Be comfortable multi-tasking and problem-solving in a fast-paced environment
• Perform strenuous physical duties, including carrying heavy boxes and equipment
• Maintain an effective working relationship with coworkers, fans, vendors and sponsors
• Follow all policies, procedures and safety precautions established by the Chicago Fire Soccer Club
• Demonstrate a flexible schedule and show willingness to work a minimum of 20-30 hours monthly during peak season (Feb-Nov), including extended and irregular shifts
• Access to a car, a clean driving record, proof of auto insurance and a valid driver’s license
• Knowledge of the Chicago Fire Soccer Club and Major League Soccer is preferred but not necessary

Application Instructions:

• Applicants must apply online by submitting a cover letter, resume and answers to the pre-screen questions. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able and willing to work nights, weekends and holidays?
2. Yes/No: Are you able and willing to work every FIRE Home Match during the 2017 MLS season (March-Nov)? (Schedule to be released in Mid-Jan)
3. Yes/No: Are you able and willing to work 20-30 hours/month?
4. Yes/No: Are you able and willing to lift and carry at least 30lbs?
5. Yes/No: Are you at least 18 years old?


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Facility Operations/Security: Event Guest Relations
Guest Service Matchday Ambassador - CHAMPS Ambassador - Chicago Fire Soccer Club (Bridgeview, IL)

GUEST SERVICE AMBASSADOR : Looking for Customer Service passionate individuals.  The game-day Guest Service Ambassador will work Chicago Fire soccer events at TOYOTA PARK. He/She is primarily responsible for providing each fan with a comfortable and enjoyable environment to view soccer matches. This is accomplished through superior knowledge of guest services and the layout of the facility, while ensuring that all policies and procedures are followed. This position requires 5 hour shifts and attendance is mandatory for every home game. The schedule can be found at http://www.chicago-fire.com/schedule 

RESPONSIBILITIES include but are not limited to:

• Usher- Direct fans around facility (bathrooms, seating, concessions, etc… check tickets, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, keep area clean, handle complaints and collect feedback, provide assistance fans with special needs and support other event day staff.

• Guest Relations- provide wheelchair escorts, assist with lost and found, re-unite separated parties, wipe down seats, distribute giveaways, direct fans around facility, greet fans with a smile & positive attitude, answer questions and ensure all fan needs are met, ensure safety of staff and fans, handle complaints and collect feedback and support other event day staff.

• Monitor seating areas, elevators and concourse

• Uphold the fan experience standards set by the Chicago Fire

QUALIFICATIONS:

• At least 18 years of age

• Excellent customer service skills

• Excellent interpersonal and leadership skills with a diverse staff

• Tenacious work ethic

• Strong verbal communication skills

• Detail oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change

• Required to work every home game – shift generally starts two hours prior to kick

• Attend preseason training highlighting Chicago Fire service standards and employee recognition program

PHYSICAL & MENTAL REQUIREMENTS:

• While performing the duties of the job, the employee is regularly required to stand for long periods of time

 (up to 4 or more hours) and walk upstairs.

• Nature of position requires physical mobility and the ability to lift a minimum of 20 pounds.

• Must have ability to adjust to changing work hours and locations in the stadium as needed.

Duties of the job will be outdoors in sometimes inclement weather conditions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have reliable transportation to get to Toyota Park in Bridgeview, IL? YES/NO
2. Are you willing to work weekend and evenings? YES/NO
3. Have you worked in a Guest/Customer Service position previously?
4. Are you willing to work outdoors in sometimes inclement weather? YES/NO


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Facility Operations/Security: Facility/Venue Management
Facilities Assistant - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Do you have a passion for the sport & entertainment industry? MAPFRE Stadium is looking for Seasonal Facilities Assistants for the 2017 season to help cultivate an outstanding environment for supporters, athletes and entertainers. The Facilities Assistant position is an excellent way to gain hands-on experience in day-to-day operations and maintenance duties as well as event production. Seasonal Facilities Assistants will work closely with the Facility Manager and Facility Coordinator.

The position requires 20-30 hours per week and at least 80% of Crew SC home matches and MAPFRE Stadium events. Work is often in the evenings and on weekends and the position has flexible hours to accommodate an academic schedule.

Essential Duties & Responsibilities

  • Event set-up, including changeovers and conversions
  • Operation of facility equipment and tools safely and proficiently
  • Hands-on preparation for all MAPFRE Stadium events, including concerts, festivals and Crew SC home matches
  • Installation, repair and removal of LED field-board system
  • Perform daily housekeeping duties
  • Maintain accurate maintenance and housekeeping records
  • Match-day quality control
  • Other projects as necessary

 Required skills, experience & abilities

  • Must be able to lift and maneuver a minimum of 50 pounds
  • Must be able to climb ladders, carry, walk, sit, push, pull and move continuously during work hours
  • Must be able to work outdoors in varied weather conditions
  • Strong ability to manage multiple priorities and meet strict timelines
  • Able to work independently and take initiative
  • Able to communicate effectively with a diverse population, including strong verbal communication skills. Customer service experience a plus
  • Sports & entertainment industry experience a plus
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Must maintain a professional appearance and demeanor at all times

Event Details and Application Instructions

Stop by the Crew SC & MAPFRE Stadium Recruitment Fair! Pre-application is encouraged, but not required.

What: MAPFRE Stadium Recruitment Fair, One Black & Gold Blvd. Columbus, Ohio 43211

When: Thursday January 26, 2017 from 9am – 11am & 4pm – 8pm

To apply: Applications are accepted via TeamworkOnline or in person the day of the event.


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Facility Operations/Security: Grounds Crew/Turf Management
Grounds Assistant - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

Columbus Crew SC Grounds Crew, winner of the Turf of the Year Award in 2015, is looking for talented groundskeepers to join our team. The Grounds Assistant is responsible for the upkeep of the MAPFRE Stadium field and landscape as well as the EAS Training Facility.

The seasonal position requires 20-25 hours per week and all Crew SC home matches and MAPFRE Stadium events. Work is often in the evenings and on weekends and the position has flexible hours to accommodate an academic schedule.

Essential Duties & Responsibilities

  • Aid in the field maintenance of MAPFRE Stadium
  • Maintain the surrounding landscape of MAPFRE Stadium
  • Assist in field maintenance at Crew SC training facility
  • Assist in preparation for Crew SC home matches and other events

Required skills, experience & abilities

  • Must be an active college student or recent graduate preferably in the field of turf management or other related field
  • Must be able to lift and maneuver a minimum of 50 pounds
  • Must be able to climb ladders, carry, walk, sit, push, pull, and move continuously during work hours
  • Must be able to work outdoors in varied weather conditions
  • Able to work independently and take initiative
  • Ability to work a flexible schedule including evenings, weekends and holidays

 

Event Details and Application Instructions

Stop by the Crew SC & MAPFRE Stadium Recruitment Fair! Pre-application is encouraged, but not required.

What: MAPFRE Stadium Recruitment Fair, One Black & Gold Blvd. Columbus, Ohio 43211

When: Thursday January 26, 2017 from 9am – 11am & 4pm – 8pm

To apply: Applications are accepted via TeamworkOnline or in person the day of the event.


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Facility Operations/Security: Event Guest Relations
Experience Team Members - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

MAPFRE Stadium is seeking part-time seasonal Experience Team Members for the 2017 season. Experience Team Members serve in an important capacity including Ushers, Greeters and Ticket Takers among other guest service roles.

The Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Experience Team Members are encouraged to be proactive in every area while demonstrating a professional manner.

All Experience Team Members are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.

The hours for Experience Team Member positions are highly variable and dependent on the Crew SC and MAPFRE Stadium event schedule. Experience Team Members are required to work events in their entirety including pre- and post-event responsibilities as well as at least 80% of Crew SC home matches and MAPFRE Stadium events.

Essential Duties & Responsibilities

  • Provide highest level of customer service to ensure guests’ expectations are met or exceeded and their overall experience at MAPFRE Stadium is positive and memorable
  • Create a welcoming experience for guests
  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
  • Scan tickets for entry with a smile and friendly greeting
  • Check tickets and direct guests to appropriate seats in all areas of MAPFRE Stadium
  • Maintain thorough knowledge of the venue policies, procedures and event information
  • Enforce policies during an event to assure the safety and security of all guests
  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus
  • Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations
  • Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements
  • Previous customer service experience preferred
  • Ability to stand for long periods of time and may include walking long distances and climbing stairs
  • Punctuality and reliability are essential for success
  • Ability to stay alert and observant during Crew SC home Matches and MAPFRE Stadium Events to ensure patron safety
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to work a flexible schedule including evenings, weekends and holidays

Event Details and Application Instructions

Stop by the Crew SC & MAPFRE Stadium Recruitment Fair! Pre-application is encouraged, but not required.

What: MAPFRE Stadium Recruitment Fair, One Black & Gold Blvd. Columbus, Ohio 43211

When: Thursday January 26, 2017 from 9am – 11am & 4pm – 8pm

To apply: Applications are accepted via TeamworkOnline or in person the day of the event.


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Facility Operations/Security: Event Guest Relations
D.C. United – Game Day - Fan Experience Liaison - D.C. United (Washington, DC)

We will provide a unique guest experience by creating a fan-focused atmosphere that is welcoming and puts guest safety first.

 

Fan Experience Liaison

The D.C. United Fan Experience Liaison will work closely with the Sales and Service Coordinator and Ticket Sales Staff to ensure an outstanding fan experience at all D.C. United Events. They will also serve as the primary liaison between guests and Sales & Service Coordinator. Team members will provide an outstanding experience to all D.C. United fans with a focus on D.C. United’s group outings.

 

Essential Duties & Responsibilities:

  • Proactively engage and interact with group leaders during group programs.

  • Efficiently and confidently run D.C. United Fan Experience Programs

  • Be the main point of contact for all groups participating in Fan Experience Programs on game days

  • Have full knowledge of all venue and organizational policies, services, and facility locations.

  • Accurately and successfully communicate all key messages to guests.

  • Project an approachable attitude and professional appearance at all times.

  • Additional related duties as assigned.

     

    Qualifications:

  • Minimum high school diploma or equivalent.  Some college preferred.   

  • Strong customer service and interpersonal skills.

  • Ability to handle stressful customer service situations.

  • Excellent oral communication skills.

  • Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium.

  • Must commit to working a minimum number of games over the course of the season.

  • Must be able to stand for a minimum of 2 to 4 hours at a time.

  • Must have reliable transportation to and from work for all games.

  • Prior customer service experience is a plus.

  • Must be able to work well with others and function in a team environment.

  • Summer availability is required.

    Qualifying questions:

    Weekend and evening availability – Required

    Summer availability – Required

    Reliable transportation to and from RFK stadium – Required

Note: When you apply for this job online, you will be required to answer the following questions:

1. Weekend and evening availability – Required
2. Summer availability – Required
3. Reliable transportation to and from RFK stadium – Required


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Facility Operations/Security: Event Guest Relations
Guest Services Supervisor - D.C. United (Washington, DC)

ORGANIZATIONAL OVERVIEW

D.C. United, winners of thirteen domestic and international titles, is the most successful professional soccer club in U.S. history.  D.C. United exemplifies professionalism, and is dedicated to setting the standard for team and business affairs for American soccer.

POSITION SUMMARY

The individual in this role will be responsible for supervising a team of game day event staff dedicated to greeting guests, assisting them with questions, and monitoring crowd behavior.   The event staff supervisor will ensure that each guest enjoys the game without disruption from others.  D.C. United event staff supervisors will work to ensure that each employee is working their hardest to maintain the highest standards of customer service.  Our Guest Services staff strive to provide our fans with the highest quality soccer and entertainment experience in safe, friendly, and enjoyable environment.

POSITION DESCRIPTION

D.C. United is searching for a Guest Services Event Staff supervisor for the 2016 season (February through December).  This individual will be responsible for supervising a staff of ushers and/or ticket takers.  Duties include checking in staff, preparing them for each event, and ensuring that they are carrying out their job responsibilities to the best of their ability.  Must have excellent customer service, communication, and event management skills.  Must also have supervisory experience and the ability to manage a small team.  Previous event and management experience is required, preferably in sports. Knowledge of D.C. United and/or RFK Stadium is a plus.  Must be able to walk long distances, climb stairs/ramps, and stand for extended periods of time.  Alternative means can be used to complete these duties.

QUALIFICATION STANDARDS

  • Must be able to work all soccer events at RFK Stadium, including all D.C. United home games.
  • Must have previous experience managing people.
  • Must have previous experience dealing directly with customers.
  • Must be able to work in extreme weather conditions.
  • Must have excellent customer service and communication skills.
  • Housing in the Washington, D.C. metropolitan area is highly recommended.

This is a PART-TIME/SEASONAL position with work hours based solely on our event schedule. You must have evening and weekend availability.


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Facility Operations/Security: Event Guest Relations
D.C. United – Fan Ambassador - D.C. United (Washington, DC)

We will provide a unique guest experience by creating a fan-focused atmosphere that is welcoming and puts guest safety first.

 

Fan Ambassadors

The D.C. United Fan Ambassadors will work closely with Guest Services, Operations, Box Office, and Ticket Sales Staff to ensure an outstanding fan experience at all D.C. United Events. They will also serve as the primary liaison between guests and the Guest Services and Sales & Service Coordinators. Team members will provide an outstanding experience to all D.C. United fans with a focus on D.C. United’s new fan experience program.

 

Essential Duties & Responsibilities:

  • Proactively engage and interact with fans throughout the stadium.

  • Lead small group stadium tours.

  • Conduct seat visits to new fans.

  • Greet guests outside the stadium, answer questions, and help direct guests as needed. 

  • Have full knowledge of all venue and organizational policies, services, and facility locations.

  • Accurately and successfully communicate all key messages to guests.

  • Project an approachable attitude and professional appearance at all times.

  • Additional related duties as assigned.

     

    Qualifications:

  • Minimum high school diploma or equivalent.  Some college preferred.   

  • Strong customer service and interpersonal skills.

  • Ability to handle stressful customer service situations.

  • Excellent oral communication skills.

  • Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium.

  • Must commit to working a minimum number of games over the course of the season.

  • Must be able to stand for a minimum of 3 to 4 hours at a time.

  • Must have reliable transportation to and from work for all games.

  • Prior customer service experience is a plus.

  • Must be able to work well with others and function in a team environment.

  • Summer availability is required.


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Facility Operations/Security: Event Guest Relations
Guest Services Event Staff - D.C. United (Washington, DC)

Guest Services Event Staff (2017 Season) - D.C. United (Washington, DC)

The D.C. United Guest Services staff is a part-time, seasonal group of employees who work all D.C. United home games and certain additional events taking place at RFK Stadium. Guest Services staff members work in a variety of different areas, including as ticket takers, ushers, premium attendants, and more. We are looking for people who enjoy interacting with others and are willing to go above and beyond to make our guests’ experience the best it can be!

 Position Summary

·   Work for D.C. United for the 2017 Major League Soccer season.

·   Hours available on game days ONLY.

·   Part-time, seasonal position that pays $12.50 per hour for all new employees.

·   Season runs from March through November.

·   Average games per month – 2 to 3.

·   Average hours per shift – 4 to 6 (10 to 15 hours per month).

·   Must be available to attend mandatory, paid training sessions.

 Position Responsibilities

·   Positions include ticket takers, ushers, and Guest Services attendants.

·   Responsible for greeting guests, scanning tickets, and assisting guests throughout the stadium.

·   Check guest tickets and provide directions to various locations within the stadium.

·   Monitor crowd behavior and ensure that ticketed guests find their seats.

·   Make sure RFK Stadium is kept presentable and reporting problems as they arise.

·   Make sure that all guests receive appropriate assistance.

·   Provide our guests with a great entertainment experience in an environment that is friendly and safe.

·   Provide excellent customer service that exceeds expectations.

 Desired Qualities

·   Professionalism, integrity, and dependability.

·   Willingness to go above and beyond what is asked.

·   Needs to be able to work well with others and function in a team atmosphere.

·   Must be customer-focused, proactive, and able to problem solve.

·   Must be able to work all soccer events at RFK Stadium – weekends and evenings included.

·   Must be able to walk long distances, climb stairs/ramps, and stand for extended periods of time.

·   Must have excellent customer service and communication skills.

·   Must be comfortable with working in extreme weather conditions – this includes heat, cold, rain, and snow.

·   Housing in the Washington, D.C. metropolitan area is highly recommended.

·   Reliable transportation to RFK Stadium is required.

·   Knowledge of soccer is a plus, but not required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. YES/NO I have transportation to and from RFK Stadium on game days.


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Facility Operations/Security: Usher/Ticket Taker
Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Do you love Soccer, Sports and Music? Become a part of the FC Dallas and Toyota Stadium experience by joining our team. 

We are looking for fun, outgoing team members who would love to become a part of our event experience. You will enjoy a flexible schedule and a great work environment. This is a great opportunity to supplement your income while enjoying fun and exciting events.  Our employees work solely when we have events at Toyota stadium, consisting mostly of evenings and weekends.  This position is ideal for those looking for a fun and exciting part time job.

Ticket Taker/Ushers Job Duties:

  • Greet guests as they enter the facility.
  • Scan guest’s tickets using electronic scanner upon entrance into the stadium.
  • Assist guests in locating their seats and/or stadium amenities, such as restrooms, concessions stands, and merchandise locations.
  • Distribute promotional items as guests enter and exit the stadium.
  • Provide excellent customer service by assisting fans in any way possible and ensuring they have a great experience at Toyota Stadium.
  • Watch for prohibited items to ensure patrons do not enter the stadium with any unauthorized items.
  • Watch for inappropriate behavior and take appropriate actions.
  • Resolve customer service issues or work with supervisors if unable to do so alone.

Qualifications:

  • Must be at least 18 years old
  • At least 1 year experience in customer service
  • Ability to work in outdoor working conditions to include extreme heat, cold or rain.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends and some holidays if needed based on event schedule.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I can work a flexible schedule to include some nights, weekends and holidays?
3. Yes/No: I have previous customer service experience?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can work in outdoor weather conditions?


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Facility Operations/Security: Grounds Crew/Turf Management
Toyota Stadium and Soccer Complex Grounds Maintenance - FC Dallas (Frisco, TX)

Job Duties

  • Assist in keeping Toyota Stadium and Soccer Complex tidy, organized and safe.
  • Maintaining Toyota Stadium and Soccer Complex staging area by working neatly and organized
  • Assist with site set up of plant materials.
  • Assist with keeping Toyota Stadium and Soccer Complex landscape maintained by mowing, edging, blowing, etc.
  • Assist with the set up and tear down of Terra floor for concerts and other events.
  • Assist with field preparation for soccer games, soccer tournaments, NCAA events and other events held on the complex. 

Job Requirements

  • Ability to work a on a team to accomplish common goals.
  • Ability to demonstrate accuracy and thoroughness in quality of work.
  • Ability to meet productivity standards and complete work in a timely manner.
  • Ability to consistently be at work on time, follow instructions, respond to management directions, commit to long hours of work when necessary to reach goals and complete necessary tasks.

Physical Demands

  • Ability to work in various positions, including but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
  • Ability to lift 50 pounds of weight frequently throughout assigned workday.
  • Ability to work in various degrees of outdoor weather conditions, including but not limited to extreme heat, cold, or rain.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous landscaping/grounds experience?
2. Yes/No: I can work in outdoor weather conditions to include extreme heat?
3. Yes/No: In the last seven years, have you been convicted of a major crime other than a minor traffic violation? If yes, please explain.
4. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the job to which you are applying?


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Facility Operations/Security: Facility/Venue Management
FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)

FC Dallas and Toyota stadium/soccer center are looking for individuals to work on an as needed basis during the 2016 event season.  The Set Up event team will be responsible for the set-up and tear down of all of the equipment requests and stadium set up  for events held at Toyota Stadium and Soccer Center, to include tables, chairs, tents, staging equipment, barricades, field equipment and other related elements.

Duties:

  • Perform all tasks involved in the production of FC Dallas and Toyota Stadium events. This includes lifting, carrying, set-up and tear down of entire event.
  • Practice safe work habits to ensure production is as efficient and safe as possible.

Requirements:

  • Work varying shifts, to include nights, weekends and holidays.
  • Work outdoors in varying weather conditions to include extreme heat or cold.
  • Perform heavy manual labor
  • Effectively handle lifting of various objects weighing in excess of 80 lbs with assistance from other members of the team.
  • Operate various types of tools and equipment safely and efficiently.
  • Establish and maintain effective working relationships with employees, other agencies and the public.
  • Follow written and verbal instructions
  • Communicate effectively 
  • Provide excellent customer service and Interact with Fans to ensure they are enjoying their experience.

Qualifications:

  • Must be able to work nights, weekends and holidays based on event schedule.
  • Must be able to lift up to 50 lbs. 
  • Previous experience in Event Operations or a warehouse or with manual labor is a plus.
  • Fork lift certified is a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am at least 18 years of age?
2. Yes/No I can work in outdoor weather conditions?
3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can lift up to 50 lbs.?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the job to which you are applying?


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Facility Operations/Security: Event Guest Relations
Box Office Ticket Clerk - FC Dallas and Toyota Stadium - FC Dallas, Major League Soccer (Frisco, TX)

FC Dallas Soccer & Toyota Stadium are looking for fun, customer service oriented people to work in our Box Office during our upcoming seasons.  The purpose of each box office ticket clerk is to assist fans at the ticket windows with purchasing of tickets to FC Dallas/Toyota Stadium events. This is a part time position and the schedule is based around the events held at Toyota Stadium.The box office ticket clerks are responsible for providing exceptional customer service to each fan.

Responsibilities:
• Selling day of game tickets to customers using Veritix Box Office program.
• Processing customer ticket orders.
• Accepting payment and make change for ticket purchases.
• Answering customer’s questions concerning location and price of tickets /seats.
• Balancing cash and receipt drawer with manager at the end of shift.
• Providing Will Call tickets to customers after verifying customer identification
• Using knowledge of Toyota Stadium seating and Flashseats program in order to effectively meet the needs of customers.
• Providing exceptional customer service while handling customer transactions. Must be prepared to answer question pertaining to ticket process, stadium policies, stadium layout, and event details.

Qualifications:
• Previous customer service and cash handling experience.
• Ability to read and interpret documents such as department manual or written instructions.
• Proficient computer skills and ability to learn new programs and systems.
• Ability to speak effectively with customers of all backgrounds.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Able to work flexible hours including evenings, weekends, and holidays.
• Bilingual in English and Spanish is a plus but not required.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I can work a flexible schedule to include some nights, weekends and holidays?
3. Yes/No: I have previous customer service experience?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I have previous cash handling experience?
6. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the position to which you are applying?


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Facility Operations/Security: Custodial/Housekeeping
HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)

Toyota stadium in Frisco is looking for housekeeping workers to work on an as needed basis during events at our stadium and complex. Under the general supervision of the Housekeeping Manager and Housekeeping Supervisor, the employee has the primary responsibility for cleaning the stadium in such a way to promote health and safety while reducing the spread of infection. It is the role of the housekeeper to follow daily and occasion cleaning including, but not limited to, the offices areas, hallways, lounges, elevators, stairways, locker rooms, kitchens, restrooms, concourses, soccer fields and entrances so that health standards are met. The housekeeper may also be responsible for performing additional duties not stipulated below. If so, these duties are specified as an addendum to this description.


Duties:

  • Perform any combination of light cleaning duties
  • Clean lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
  • Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Maintain floor cleanliness using brooms, mops, and/or powered scrubbing and waxing machines.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy. Polish accessories and metalwork such as fixtures and fittings.
  • Remove debris from concourses, sidewalks, and playing fields.
  • Replenish supplies such as chemicals, paper goods, and bathroom items.
  • Load washing machines and fold dried items.
  • Wash windows, walls, ceilings, partitions, and woodwork, waxing and polishing as necessary.
  • Request repair services and wait for repair workers to arrive.
  • Disinfect equipment and supplies, using germicides..
  • Dust window blinds, sills, furniture, and electronics.
  • Move and arrange furniture.
  • Observe precautions required to protect self and guest property, and report damage, theft, and found articles to supervisors.
  • Prepare work areas prior to events, and arrange equipment, and furniture for functions.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Inform supervisors of product supplies to keep stocked.

Qualifications:

  • Reliable transportation.
  • Must be at least 18 years old
  • Must be able to work a flexible schedule to include nights, weekends and some holidays.
  • Must be able to lift up to 40 lbs.
  • Ability to stand for long periods of time
  • Ability to work in all outdoor weather conditions to include, extreme heat, cold and rain
  • Good communication and interpersonal skills.
  • Bilingual in English and Spanish is a preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
2. Yes/No: I have been convicted of a crime in the last sever years, other than a traffic violation?
3. If yes, please explain:
4. Yes/No: I can lift and move up to 40 lbs?
5. Yes/No:I can stand for long periods of time?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: I can work in all outdoor weather conditions to include extreme heat, cold and rain?


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Facility Operations/Security: Security
SECURITY OFFICER - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)

We are looking for individuals to work evening shifts, on a part-time basis.  The position is under the direct supervision of the Director of Stadium Operations, Security and Complex Security Coordinator for assigned shifts in the security department and is responsible for the protection, safeguarding and security of assets, personnel, customers and visitors to FC Dallas Main Office, Toyota Stadium and Toyota Soccer Center.

Job Responsibilities:

  • Patrolling property to include Toyota Stadium, club/suites area, front office, complex fields and all parking lots owned by FC Dallas.
  • Opening and closing responsibilities to include securing doors, locks, gates, loading dock area and complex fields.
  • Monitoring loading dock, control room camera equipment during shifts for any suspicious activity
  • Protecting Toyota Stadium and FC Dallas property from theft and/or vandalism.
  • Shipping and receiving duties to include logging and delivering items received in through loading dock. Duties will also include coordinating shipments out after third party events.
  • Investigates and writes reports on accidents, incidents and suspicious activity on property.
  • Write reports of daily activities and irregularities.
  • Oversee the maintenance golf carts, forklifts, security equipment, and other equipment as assigned. This will include scheduling maintenance, reviewing and approving invoices, insuring proper billing.
  • Oversee lost and found
  • Perform other duties as assigned.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous experience in Security?
2. Yes/No: I can work a flexible schedule to include weekends and holidays?
3. Yes/No: I can lift up to 50 lbs?
4. Yes/No: I can read/speak Spanish?
5. Yes/No In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below (will not necessarily exclude you from consideration.)


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Facility Operations/Security: Event Guest Relations
Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)

Guest Services Representative (GSR)

Responsible for providing excellent guest services at all BBVA Compass Stadium events and working a variety of positions.

Duties include, but are not limited to the following:

  • Greeting guests

  • Provide general customer service

  • Assist patrons with finding their seats

  • Provide stadium information and directions

  • Assist with problems/issues

  • Work elevator shifts

  • Scan tickets at entry

  • Control ticket access points throughout the stadium

    Minimum Requirements:

  • Must be available to work evenings, weekends, and holidays

  • Strong interpersonal and communication skills

  • Must be able to work in a fast paced environment

  • High School diploma or equivalent required

  • Must show commitment and willingness to provide excellent customer service

  • Must maintain a neat, clean, and well-groomed appearance per the AEG Human Resources Policies and Procedures

  • Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain

  • Bilingual preferred

     


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Facility Operations/Security: Facility/Venue Management
Match Day Operations Staff - New York City FC (Bronx, NY)

JOB TITLE: Match Day Operations Staff

DEPARTMENT: Operations

REPORTING TO: Director, Operations

LOCATION: Bronx, NY (Yankee Stadium)

NEW YORK CITY FOOTBALL CLUB OVERVIEW:

As the 20th member of Major League Soccer, NYCFC is the new benchmark for professional soccer teams in the United States. Heading into the third season in 2017, NYCFC will look to maintain the momentum and build off the strong foundation that’s been established. Sill in the early stages of club life, now is an extremely exciting time to become part of the NYCFC team.

POSITION OVERVIEW:

The Match Day Operations Staff will be responsible for setup and breakdown of all NYCFC elements at Yankee Stadium. Operations Staff will be directly responsible for the stadium transformation and overhaul on match day. This game day position will require a high level of physical labor. This position will work closely with the Manager of Operations to maintain and improve all operational procedures, practices, and planning. It is the expectation that staff members will be available for all 2017 home matches, with the MLS season running from March until December.

PRIMARY DUTIES:

  • Install and remove all temporary signage for NYCFC matches
  • Setup and breakdown team, staff, and referee locker rooms
  • Mount and remove field level elements (field boards, team benches, pitch side seating, etc.)
  • Setup and breakdown of all field equipment, barricades, stanchions, etc.
  • Maintain an efficient and orderly storage system
  • Work with Operations Team to maintain accurate inventory of all items
  • Install and remove club space elements, suite décor and giveaways
  • Serve as a liaison to various constituents (visiting teams, supporter’s groups, partners, etc.)
  • Load and unload storage trailers, ensuring proper work habits are practiced to safely and efficiently accomplish goals
  • Other duties as assigned

REQUIREMENTS/CHARACTERISTICS:

  • 1-2 years of experience in events and/or game day operations
  • Ability to lift 75+ pounds and perform heavy manual labor over the course of a full event day
  • Must be able to work outdoors in varying weather conditions
  • Experience showing professionalism expected around professional sports teams and environment
  • Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions
  • Works well in team environment
  • Capable of taking direction and executing various tasks
  • Successful candidates would be personable, dependable, trustworthy and possess strong interpersonal skills
  • High level of organization and attention to detail
  • Highly motivated and ability to work flexible schedule which includes long days, weekends, and non-traditional hours

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Facility Operations/Security: Custodial/Housekeeping
Housekeeping - Portland Timbers (Portland, OR)

Job Summary/General Description: The environmental service worker maintains environmental standards within established policies and procedures of Providence Park. The position performs a variety of general cleaning tasks to maintain sidewalks, restrooms, offices, locker rooms, press boxes and conference rooms.

The position follows standard practices and procedures and complies with regulatory requirements. In addition, the Environmental Services Department is in charge of the implementation and the continued practice of sustainability initiatives.

We are currently hiring for our Housekeeping Crew.

This is an irregular part time, seasonal, non-exempt position.

Essential Functions/ Major Responsibilities:

  • Dusts furniture, stadium seating, and equipment and mop floors.
  • Polishes and cleans fixtures in rooms and bathrooms.
  • Operates mechanical floor cleaners, buffers, vacuums, shampooers and related environmental service equipment.
  • Wet-mops rooms, halls and other areas; shampoos rugs and furniture.
  • Cleans vents, fan fixtures, top of windows, doorframes and other high areas using a ladder.
  • Gathers and disposes of trash and waste materials using specified bags or containers.
  • Buffs, strips, waxes and polishes floors.
  • Moves furniture and other heavy objects as required.
  • Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls of restrooms.
  • Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as assigned.
  • Use two way radios to communicate.

Basic Qualifications:

  • Previous Housekeeping experience a plus

Schedule Availability: Ability to work flexible hours including nights, weekends, and holidays.

Physical Requirements and Work Environment : Continuously standing and walking on concrete/ flat surfaces or stairs. Noisy environment with large groups of people. Must perform in high-stress and fast-paced environment in an expedient manner for sustained periods. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and move items over 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of the job, the employee may be exposed to weather conditions prevalent at the time. This position will work in large facilities indoor/outdoor, close quarters in hazardous work areas.

Peregrine Sports LLC., is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you Available to work on weekends, evenings and holidays?


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Facility Operations/Security: Usher/Ticket Taker
Guest Services Attendant - Portland Timbers (Portland, Or)

Kick off your sports career with the Portland Timbers.

Selection will be made based on applicable skills, experience and area(s) of education. Be sure to clearly demonstrate your skills, experience and area(s) of interest in your application. 
 

Job Summary/General Description:
Guest Attendants act as the primary providers of Five-Star service as they greet and direct guests as they enter and attend stadium events. Guest Attendants assist with bar code ticket entry, usher guests to their seats, watch exit doors, work parking lots, bike parking, hospitality areas, and generally assist guests with answers to their questions and directions. While working at an assigned position, Guest Attendants personally engage in conversation with guests, making them feel comfortable and welcome in a friendly atmosphere.  Guest Attendants are responsible for ensuring the safety of guests and that company procedures are being followed by guests to ensure a fan-friendly experience for all. Guest Attendants also play a limited role in monitoring the consumption of alcoholic beverages.

Duties and Responsibilities:
• Greet guests and scan guest tickets.
• Act as an initial screen to ensure contraband items, including alcohol, do not enter the building.
• Distribute hand-outs at ingress, egress, and during the event as needed.
• Prevent visibly intoxicated persons from entering the facility and/or further consuming alcohol.
• Aid guests in finding their seats in the arena bowl.
• Direct guests to services such as concessions, merchandise, ATM’s, and restrooms.
• Constantly monitor guest seating area to ensure safety regulations are being kept and that guest conduct is in compliance with acceptable norms.
• Perform I.D. checks.
• Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those consuming beverages are doing so responsibly.
• Respond to staff or guest concerns and work with security to resolve alcohol-related issues.
• Document all alcohol related incidents/contacts; Document all guest related incidents.
• Perform crowd control functions during events as needed.
• Act as a member of the emergency evacuation team.
• Monitor emergency exits.
• Assist special needs guest with entering and exiting the building, and perform wheelchair escorts.
• Monitor parking lot and bike parking areas.
• Perform other duties as assigned.
• Duties are performed outside under varying weather and temperature conditions.
• Must be able to use proper judgment and make guest-friendly decisions with little supervision.
• Must meet company-grooming and appearance standards.
• Guest Attendants must be willing to work soccer, football and special events as needed.
• Equipment used will consist of:

  • Bar Code Scanner
  • Radio Equipment

Qualifications (educational requirements, certification or licensing standards, experience and basic knowledge requirements):

  • Experience in customer service helpful.  Outgoing and friendly personality required.  Ability to work independently and remain flexible a must.
  • Must be able to read, write and speak conversational English.  Spanish is a plus.
  • Must be able to complete incident reports clearly and concisely.
  • Ability to work flexible hours-nights, weekends, and holidays.
  • Must be 18 years of age or older.

Licensing: OLCC Alcohol Education class (OLCC card, optional).

Customer Focus: Outgoing and friendly personality required. Ability to work independently and remain flexible is a must.

Communication Skills: Must be able to understand verbal and written conversational English. Must be able to legibly complete incident reports clearly and concisely.

Schedule Availability: Ability to work flexible hours-nights, weekends, and holidays. The season extends from February through December. Must be available to work most matches at Providence Park.

Physical Requirements and Work Environment: Continuously standing and walking on concrete/ flat surfaces or stairs. Noisy environment with large groups of people. Must perform in high-stress and fast-paced environment in an expedient manner for sustained periods, will perform tasks in front of the public.
 

Physical Demands: While performing the duties of this job, the employee is required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop/kneel/twist; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: While performing the duties of the job, the employee may be exposed to weather conditions prevalent at the time. This position will work in large facilities indoor/outdoor, close quarters in hazardous work areas.

Compensation: $12.56 per hour

About Us: 

The Portland Timbers enter their seventh season in Major League Soccer (MLS) in 2017. As the league’s 18th team that began competing in MLS in 2011, the Timbers play their home games at Providence Park, an approximately 21,000-seat stadium in downtown Portland. The Timbers, who won their first MLS Cup in 2015, have sold out every league home game since joining MLS, a streak of 100-plus games and counting as the club enters the 2017 MLS season.

Peregrine Sports LLC., is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work on weekends, evenings and holidays?
2. Are you comfortable being in large crowds or groups of people?
3. Are you physically able to scan and read tickets?
4. Are you able to walk up and down long aisles of cement stairs in all types of weather?
5. Are you able to stand on concrete for long periods of time?
6. Do you understand that not all positions are in view of the match—You may be assigned to positions at the gates, in hallways or outer concourses, in parking lots or outside the stadium?
7. What is the earliest time of the day that you would be available to work?
8. Do you understand that this is a part-time, seasonal position and that the number of hours are not guaranteed?
9. Are you currently seeking full-time employment?
10. Do you understand that you must be available for ALL of the Portland Timbers and Portland Thorns matches?
11. We will supply you with a uniform shirt and jacket. Are you able to provide you own shoes, socks, pants/shorts that are in accordance with the department’s uniform standards?
12. Are you available to attend Admin Night on February 1 for approximately 30-minutes?
13. Do you understand that, if hired, you must attend Orientation on February 7th from 5p-9p?
14. Do you understand that, if hired, you are required to attend two sessions of Classroom/On-the-Job Training on February 9, February 12, and/or February 15 during the Timbers pre-season tournament with the call time TBD?
15. Do you understand that you may be scheduled for Portland State University football, OSAA football as well as T2 and PDL soccer matches?


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Facility Operations/Security: Usher/Ticket Taker
Avaya Stadium Event Ambassador - San Jose Earthquakes (San Jose, CA)

Position: Avaya Stadium Event Ambassador (Part Time/Event Days Only)

Summary:S Each Event Ambassador will report directly to the Manager, Fan Experience. They will serve as a friendly, primary point of contact for Avaya Stadium patrons and will provide each fan with a positive customer service experience and enjoyable environment. Starting at $13/hr. Opportunity for monetary bonuses.

Responsibilities include but are not limited to:

  • Usher – Act as a primary contact on game day for fans within your assigned section; greet fans with a smile and positive attitude, check tickets and direct fans around facility, answer questions, ensure safety of staff and fans, keep areas clear and clean, handle complaints and collect feedback, provide assistance to fans with special needs and support other event day staff.

  • Guest Relations – Provide patrons with above-and-beyond service; greet fans with a smile & positive attitude, assist with lost and found, direct fans around facility, answer questions, provide wheelchair escorts, ensure safety of staff and fans, scan tickets for entry into the stadium, communicate stadium policies to fans, monitor seating areas as well as elevators and concourse, provide breaks to other part-time staff, handle complaints and collect feedback and support other event day staff. Work locations may be inside the stadium, outside the main gates and/or in the various parking lots.

    Qualifications:

  • Must be at least 18 years of age

  • Excellent customer service skills

  • Excellent interpersonal and leadership skills with a diverse staff and fan base

  • Enthusiastic and friendly with a professional demeanor

  • Must be mature and accustomed to working in a diverse environment

  • Tenacious work ethic

  • Strong verbal communication skills

  • Must have the ability to simultaneously handle multiple tasks and adapt to change

  • Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off

  • Required to work additional stadium events as announced

    Requirements:

  • This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs

  • Nature of position requires physical mobility and the ability to lift a minimum 20 pounds

  • Must have the ability to adjust to changing work hours and locations in the stadium and stadium

    parking lots as needed


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Facility Operations/Security: Event Guest Relations
Lead, Distribution Crew - San Jose Earthquakes (San Jose, CA)

The Lead, Distribution Crew will be responsible for distributing items pre-game and/or postgame and providing fans with general stadium information. This is a Part Time position.

Duties:

-       Organize and check in staff on game days

-       Pass out items to fans entering, at halftime and exiting Avaya Stadium

-       Provide basic stadium information to the general fan

Requirements:

-       Must be able to stand for long periods of time.

-       Work outdoors in varying weather conditions including extreme heat and cold.

-       Must be able to lift 50 pounds.

-       Must be able to work nights, weekends and holidays based on event schedule.


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Facility Operations/Security: Event Guest Relations
Distribution Crew - San Jose Earthquakes (San Jose, CA)

A Distribution Crew member will be responsible for distributing items pre-game and/or postgame and providing fans with general stadium information. This is a Part Time position.

Duties:

-       Pass out items to fans entering, at halftime and exiting Avaya Stadium

-       Provide basic stadium information to the general fan

Requirements:

-       Must be able to stand for long periods of time.

-       Work outdoors in varying weather conditions including extreme heat and cold.

-       Must be able to lift 50 pounds.

-       Must be able to work nights, weekends and holidays based on event schedule.


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Facility Operations/Security: Facility/Venue Management
Conversion Crew - San Jose Earthquakes (San Jose, CA)

Event Conversion Staff (Part-Time) - San Jose Earthquakes

            Department: Event Operations

            Reports To:  Manager of Event Operations

            Position Overview: San Jose Earthquakes are looking for event based staff to assist with the setup, strike and day to day operation for games and other events.

QUALIFICATIONS: 

·       Flexible schedule including nights, weekends, and holidays

·       A valid DMV issued driver’s license

·       A valid Forklift certification license is a plus

·       Punctuality is a must

·       Detail oriented

·       Able to communicate in a professional and courteous manner with staff and clients

·       Ability to perform general labor; ability to lift 50 pounds is required

·       Familiarity with the use and safety of basic hand tools

DUTIES:

·       Perform general labor as assigned

·       Setup and breakdown of tents, barricades, tables, chairs, event decking, etc

·       Other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Drivers License?


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Facility Operations/Security: Event Guest Relations
Premium Concierge - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Premium Concierge for Sporting Kansas City assists guests in locating the Premium areas of Children’s Mercy Park and supplies general information as needed.

ESSENTIAL FUNCTIONS

  • Ensure that guests are in the correct part of the Premium Tower, including the UMB Field Club, Shield Club, Ivy Funds Executive Level and Signature Level.
  • Check tickets to gain access into the tower or a level of the tower.
  • Mark tickets and stamp the hands of all patrons per level to ensure guests do not try to sneak other guests around the Premium spaces.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Ensure that guests in the suites have TVs working properly.
  • Assists guests in suites if help is needed.
  • Act as the first responder and “middle man” if guests in suites need to talk to Legends or a Suite Host.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Practice a high level of confidentiality.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Check out a Premium Sports coat and event sheets.
  • Greet guests as they enter into a Premium space, check tickets, mark the back of tickets and stamp hands with a UV hand stamp.
  • Check on Premium guests to ensure they are having a remarkable experience.
  • Return all equipment to the Team Lead at the end of the shift.
  • Check the space for lost items.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Parking Attendant - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Parking Attendant for Sporting Kansas City ensures that guest parking areas are running efficiently. In addition, the Parking Attendant assists guests with locating specific entrances and amenities of Children’s Mercy Park, providing pertinent event information.

ESSENTIAL FUNCTIONS

  • Greet guests as they form lines to enter parking lots for events at Children’s Mercy Park.
  • Direct guests’ vehicles into proper parking lots, roadways and other areas during and after any Sporting Club Event.
  • Answer any and all questions asked about Children’s Mercy Park or an event.
  • Help with post-game exiting.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Crowd control abilities.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Receive game day event sheet and report to designated area.
  • Answer questions from guests and direct guests to their proper parking area.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Gate Ambassador - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Gate Ambassador for Sporting Kansas City greets fans upon entry, as well as examines and scans tickets for all ticketed events at Children’s Mercy Park.

ESSENTIAL FUNCTIONS

  • Monitor and control guest behavior and access into the stadium as required.
  • Responsible for the five major gates into Children’s Mercy Park, including Sprint, West, East, Boulevard Members and North Premium.
  • Examine and scan tickets.
  • Troubleshoot issues when scanners and printers stop working.
  • Effectively deal with guests that want to go out and smoke during the game by exit scanning tickets to ensure proper re-entry into the stadium.
  • Act as the first responder for upset fans that are denied access into the stadium.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Ensure that alcohol does not leave the stadium.
  • Give all guests a fond farewell.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to  successfully perform the essential functions of this position. Reasonable accommodations may be made to  enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Report to the gate to receive their scanner and printer.
  • Gain a brief by the Team Lead about important details about ticket types or guests to be on the
  • lookout for, including intoxicated guests.
  • Greet guests and scan tickets.
  • Answer guests on directions to seats.
  • Return all equipment to the Team Lead at the end of the shift.
  • Close gates or bike racks so guests cannot return to the stadium.
  • Return all equipment to the Team Lead.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Fan Host - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Fan Host for Sporting Kansas City assists fans in locating seats during events at Children’s Mercy Park and works to ensure crowd behavior is positive and supports an enjoyable experience for all guests.

ESSENTIAL FUNCTIONS

  • Ensure that guests are in the correct part of the stadium.
  • Check tickets to gain access to specific sections.
  • Answer questions and give correct information about the game to guests.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Act as the first responder to incidents in sections.
  • Ensure that all guests are safe and following Children’s Mercy Park guidelines.
  • Effectively deal with upset fans, away supports, standing room only guests and intoxicated guests.
  • Escalate situations to Team Leads and/or Security as necessary.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Crowd control abilities.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

 GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Pick up a game day event sheet.
  • Examine the section for broken seats and items that seem out of place (“white level searches”).
  • Meet with Team Lead to brief about the vent to ensure knowledge of all important things/events that might be happening during the event.
  • Check tickets and oversee the crowd in the section.
  • Perform another white level search post-game for broken seats and items left behind by guests.
  • Return all equipment to the Team Lead at the end of the shift.
  • Sign-out and clock-out.

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Facility Operations/Security: Food/Beverage Management
Food & Beverage Manager, Legends - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends’ Mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence. We are a different kind of company doing things a different way bringing new ideas and approaches to delight the fan built on a strong partnership with our clients. As a team’s service partner, Legends is responsible for the vast majority of the direct fan interactions - The Moments of Truth – when lifelong memories are created and experiences are defined. For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

The Food & Beverage Manager is responsible for managing the daily operations of multiple bars and premium food and beverage outlets, including associate performance management, inventory controls, optimizing profits and providing exceptional guest experiences.

ESSENTIAL FUNCTIONS

  • Supervise and coordinate activities of the food and beverage outlets staff to ensure that all guests receive prompt and courteous service.
  • Proactively deal with guest queries, advise guests on menus and beverage selections, ensure satisfaction with food and service, and respond to any complaints in an expeditious manner.
  • Maintain an accurate and up-to-date plan of outlet staffing needs, as well as prepare schedules and ensure that the outlet is staffed for all shifts.
  • Responsible for ensuring the consistent high quality of food preparation and service. Proactively communicate with BOH to ensure consistent high quality standards are met.
  • Create bar menus catering to specific events.
  • Responsible for daily, weekly and monthly inventory tracking, as well as working directly with the Purchasing Manager for supply requisitions and delivery schedules.
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
  • Maintain a professional club image, including cleanliness, proper uniforms and appearance standards.
  • Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
  • Maintain a favorable working relationship with all company associates to foster and promote a cooperative and harmonious working climate which will be conducive to maximum associate morale, productivity and efficiency/effectiveness.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents, as well as complete accident reports promptly in the event that a guest or associate in injured.
  • Partner with Human Resources to ensure compliance with progressive discipline guidelines.
  • Provide guidance to guests, including dining options and general attraction information.
  • Oversee Bar and Premium Supervisors and Staff.
  • Keep the General Manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action.
  • Attend weekly operations meetings.
  • Occasionally assist with the management of catering events.
  • Represent Legends and other affiliates and partners in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Welcoming and approachable demeanor, providing excellent customer service to all members and guests.
  • Excel working in a team environment, possessing strong leadership, motivational and public speaking skills.
  • Portrays an image of professionalism, class and sophistication.
  • Ability to think on the go and under pressure while maintaining a positive outlook and attention to detail.
  • Punctual and dependable.

SKILLS AND EXPERIENCE

  • Bachelor’s Degree in Hospitality, Business, Communications or other related field preferred, or a combination of practical experience and education that demonstrates the knowledge, skills and abilities to perform the essential functions of this role.
  • Minimum of three (3) years of hospitality experience in a high volume food and beverage  setting, including bar management experience.
  • A genuine interest and understanding in food and drink, wine and cocktail knowledge is essential.
  • Excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette.
  • Knowledge of the appropriate table settings and service ware.
  • Maintain personal hygiene and well-groomed appearance standards.
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, inventory management, sanitation, service standards, staffing and associate
  • management, payroll and financial reporting.
  • Demonstrated ability to organize time effectively, forward plan and prioritize tasks to ensure workload is balanced and urgent situations are dealt with immediately.
  • Demonstrated ability to multitask and properly delegate duties when necessary.
  • Bilingual speaking abilities preferred.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to sit, stand and walk.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Will be working in various outdoor weather conditions, including frequent exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

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Facility Operations/Security: Food/Beverage Management
Concessions Manager, Legends - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends’ Mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence. We are a different kind of company doing things a different way bringing new ideas and approaches to delight the fan built on a strong partnership with our clients. As a team’s service partner, Legends is responsible for the vast majority of the direct fan interactions - The Moments of Truth – when lifelong memories are created and experiences are defined. For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

Under leadership of the Director of Concessions, the Concessions Manager will be responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions operations.

ESSENTIAL FUNCTIONS

  • Responsible for operational budgeting, managing P&L statements and ensuring that all financial reportings are accurate.
  • Provide leadership, coaching and mentorship to associates responsible for executing the Premium Team business plan.
  • Sustain cost as it pertains to labor and operating supplies, and work within budgeted guidelines.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent
  • financial practices.
  • Accountable for establishing and maintaining proper safety and sanitation procedures, as well as ensuring proper repair and maintenance of food
  • service equipment.
  • Create and maintain working relationships with local health officials.
  • Ensure unit compliance with federal, state, local and Legends regulations regarding the sale of alcohol.
  • Maintain the management staff and ensure the proper hiring and promoting of associates per Legends standards.
  • Work closely with multiple subcontractors to ensure all needs are met and terms of the contract are followed.
  • Preserve existing programs and develop new concepts to ensure the highest possible quality of food service.
  • Oversee the monthly inventory for concessions operations and develop yearly operational budgets.
  • Represent Legends and other affiliates and partners in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Ability to perform multiple projects in conjunction with daily activities.
  • High stamina and ability to handle pressure in a deadline-oriented environment.
  • Excellent leadership and motivational skills.
  • Friendly, welcoming and professional personality, demonstrating remarkable customer service skills.
  • Strong problem solving skills.
  • Collaboration skills.
  • Thrive working in a team environment.

SKILLS AND EXPERIENCE

  • Bachelor’s Degree in Business, Hospitality, Communications or other related field required.
  • Minimum of five (5) years of management experience in the high volume food service industry, preferably in a concessions environment for a sports and entertainment venue.
  • Demonstrated ability to communicate effectively and professionally with associates, vendors, client representatives and guests in a positive manner.
  • Flexibility and experience working extended hours due to business requirements.
  • Knowledge of accounting principles, as well as POS systems preferred.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to sit, stand and walk.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Will be working in various outdoor weather conditions, including frequent exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

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Facility Operations/Security: Security
Safety & Security Manager - Sporting Kansas City (Kansas City, MO)

POSITION SUMMARY

The Safety & Security Manager for Sporting Kansas City is responsible for ensuring the safety of all fans, associates and company assets on both a daily and event basis.

ESSENTIAL FUNCTIONS

  • Responsible for all day-to-day and event day public safety decisions that need to be made in a quick and efficient manner.
  • Provide overall management for all services and activities involved in stadium and event security, stadium admissions and emergency preparedness.
  • Plan, develop and implement programs to ensure the security and safety of stadium associates, property and guests.
  • Provide effective direction to associates in emergency response situations.
  • Conduct a variety of industry operational studies to recommend modifications to security and safety programs, policies and procedures as appropriate.
  • Responsible for the annual review of all safety and security plans for the building using industry best practices and recommending changes where necessary.
  • Conduct a minimum of one (1) table top exercise per year with one or more outside public safety agencies.
  • Coordinate the scheduling of external event staffing personnel including, but not limited to, off-duty police officers, contracted event security, Fire Marshal, EMTs and peer group security as needed.
  • Participate in the development and administration of the security annual budget.
  • Monitor and maintain the facility’s access control system, as well as the surveillance video system.
  • Compile safety and security reports for each event to report to the league.
  • Consistently inspect the facilities for anything that could potentially be unsafe or cause a problem.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to  organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Evidence of the practice of high-level confidentiality.
  • Exceptional time-management.
  • Remarkable leadership and motivational skills.
  • Ability to analyze information and evaluate solutions to select the best option available to resolve problems with speed and efficiency.

SKILLS AND EXPERIENCE

  • Bachelor’s Degree in Public Safety, Criminal Justice, Public Administration or other related field preferred.
  • Minimum of three (3) years of increasing public safety responsibility in a public assembly facility, including supervisory responsibility.
  • Must possess or be eligible to obtain certificates of completion in ICS 100, 200 and 700.
  • Previous experience in developing associate-oriented safety trainings preferred.
  • Proficiency in ISS 24/7 Incident Management System preferred.
  • Strong understanding of State and Federal laws, including the use of force and handgun laws.
  • Must possess or be eligible to possess certain levels of security clearances.
  • Trained in Crowd Management and First Aid.
  • Possession of, or ability to obtain a current AED Certificate.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to sit, stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing, as well as climbing and balancing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to one-hundred (100) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.
  • Capable of working in outdoor weather conditions, including exposure to the sun and heat.
  • Will be working near moving mechanical parts.
  • Will be working in a loud work environment.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Conduct a complete stadium check, both exterior and interior, of all rooms, walls, trash cans, etc.
  • Meet with the Security Team to discuss the building and activity.
  • Monitor the flow of individuals and equipment into the building all day, as well as monitor fan exits and tailgates.
  • Work with the Camera Security Team to monitor specific areas or individuals during the run of play.
  • Monitor all medical emergencies and other security related events from the Stadium Command Center.
  • Compile incident reports and video footage to prepare a report for the MLS.
  • Coordinate special security needs for VIPs or visiting team owners.
  • Maintain consistent communication with the Vice President of Operations and the Director of Guest Experience about all safety aspects of the building and event.

Job Profi


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Facility Operations/Security: Event Guest Relations
Fan Services Manager - Sporting Kansas City (Kansas City, MO)

Position Summary

Sporting Kansas City’s Fan Services Manager helps to develop, lead and maintain a program that fosters the ultimate experience for all Sporting Kansas City guests.

Essential Functions

  • Provide the highest level of service and establish expectations for the Guest Services Team, as well as continuously pursue the next level of service by developing and coordinating additional service behavior programs designed to enhance relationships with all guests, vendors and partners.
  • Continuously research guest services options, studying what other organizations are doing and identifying best practices.
  • Lead the Transportation Coordinator and assist them with developing Children’s Mercy Park’s event day parking plan.
  • Host and operate all job fairs for part-time positions at Children’s Mercy Park.
  • Train all associates on the Guest Services Team by providing adequate orientation and organizational training, Sporting University and role-specific training throughout the year.
  • Manage the work environment to ensure maximum efficiency and productivity, scheduling, leading, incentivizing and rewarding performance.
  • Assist with the training of Sporting University to all outside vendors associated with Children’s Mercy Park.
  • Help create new ideas for the overall experience that guests receive on game days, as well as solve any issues to make sure that guests have a remarkable experience at Children’s Mercy Park.
  • Resolve guest related issues in an appropriate manner, tracking service issues to identify trends and service improvement opportunities.
  • Post all games and events on Shiftboard so part-time associates can sign up to work, and create a deployment for associates to place everyone in a specific spot.
  • Responsible for the Tour Program at Children’s Mercy Park by scheduling, collecting payment, staffing and giving tours to various groups.
  • Assist the People Leader with all Guest Services paperwork and additional information needed.
  • Approve all payroll for associates on the Guest Services Team.
  • Manage inbound and outbound calls, emails and in-person meetings related to guest suggestions and complaints on a daily basis.
  • Participate in developing, implementing and maintaining Sporting Kansas City’s Fan Loyalty Program.
  • Work all home games and non-soccer related events, as well as oversee the Guest Services Team at Swope Soccer Village events.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

Personal Attributes

  • Strong organizational, communications and interpersonal skills.
  • Ability to  organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Strong attention to detail.
  • Strong customer service skills and the ability to turn tragic moments into magic moments.
  • Exceptional leadership and motivational skills.
  • Excellent public speaking and networking ability.
  • Thrive in a team environment.
  • Ability to multitask.
  • Passionate about sports, especially the game of soccer.

Skills and Experience

  • Bachelor’s Degree in Sports Management, Hospitality, Business Management or other related field required.
  • Minimum of three (3) years of experience in Guest Services/Client Management and leadership, preferably in the sports industry.
  • Proficiency in ISS 24/7 Incident Management System preferred.
  • Trained Crowd Manager Certification preferred.
  • Must possess or be eligible to obtain certificates of completion in ICS 100, 200 and 700.
  • Demonstrated ability to independently seek proactive solutions to problems and situations before and/or after they arise.
  • Familiarity with Human Resources business processes, such as onboarding, training and payroll.
  • Basic knowledge of ticket scanners and printers.
  • CPR/AED/First Aid Certification preferred.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to one-hundred (100) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Role will be performed both indoors and outdoors in various weather conditions, including frequent exposure to the sun and heat.
  • Will be working near moving mechanical parts.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

Game Day Responsibilities

  • Create Event Information Sheets and other event day documentation for all part-time associates.
  • Create all Team Lead packets with deployment, game report and incident report to be filled out during the game.
  • Prepare event day equipment for all guest experience posts including ticket scanners, printers, hospitality stamps, etc.
  • Meet with Team Captains to brief on the event timeline and activities.
  • Conduct a complete walk-through of the stadium to ensure a premium experience for all guests.
  • Monitor ISS 24/7 Incident Management System and act as the “On Call Leader” by responding to any guest experience issues that arise.
  • Collect and review all documents including incident reports.
  • Return all equipment inventory to its proper storage.
  • Create a post-game after action report for the Leadership Team.

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Facility Operations/Security: Facility/Venue Management
Transportation Coordinator - Sporting Kansas City (Kansas City, MO)

Position Summary

The Transportation Coordinator for Sporting Kansas City provides a safe and inviting venue, as well as provides a guest experience that is the best in Major League Soccer.  In addition, the Transportation Coordinator assists the Operations Team in ensuring that Sporting Kansas City is running as efficiently as possible.

Essential Functions

  • Responsible for the administration and maintenance of efficient transportation operations.
  • Interview, select and train all part-time associates for game days.
  • Develop and implement a comprehensive training program.
  • Collaborate with Sporting Kansas City Leadership to implement policies and procedures for game day operations, as well as ensure compliance with said policies and procedures.
  • Maintain schedules and the organization of transportation areas for game days, as well as plan and coordinate additional resources for any special events.
  • Accurately schedule associates for Sporting Kansas City and Swope Park Rangers game days in an effort to increase transportation efficiencies.
  • Lead and oversee role performance by part-time associates, ensuring all are working in adherence with standards set forth by Sporting Kansas City.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

Personal Attributes

  • Strong organizational, communications and interpersonal skills.
  • Ability to  organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Professional appearance and demeanor, as well as a friendly personality with excellent customer service skills.
  • Leadership and motivational skills.
  • Excel working in a team environment.
  • Excellent time management.
  • Analytical and critical thinking ability.
  • Strong attention to detail.

Skills and Experience

  • Bachelor’s Degree in Business, Communications, Hospitality or other related field required.
  • Minimum of two (2) years of experience in transportation operations.
  • Prior responsibility training and leading a team of associates.
  • Experience working with the general public, sports industry experience preferred.
  • Proficient in the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint and Calendar.

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to fifty (50) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

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