MLS Jobs


Current available jobs in Facility Operations/Security:


» Guest Services Manager - BBVA Compass Stadium (Houston, TX)
» Event Services Coordinator - BBVA Compass Stadium (Houston, TX)
» YOUTH DEVELOPMENT ADMINISTRATOR - COLORADO RAPIDS (Commerce City, CO)
» Experience Team Members - Columbus Crew SC (Columbus, OH)
» Security Event Staff - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)
» Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)
» Toyota Stadium and Soccer Complex Grounds Maintenance - FC Dallas (Frisco, TX)
» FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)
» HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)
» Facilities Service Associate - FC Dallas, Toyota Stadium (Frisco, TX)
» Vice President, BBVA Compass Stadium - Houston Dynamo/BBVA (Houston, TX)
» Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)
» Assistant General Manager Event Management and Guest Experience - Los Angeles Football Club (Los Angeles, CA)
» Major Event Safety and Venue Security - New York Red Bulls (Harrison, NJ)
» Housekeeping - Portland Timbers (Portland, OR)
» Game Day Staff - Portland Timbers (Portland, OR)
» Conversion Crew - San Jose Earthquakes (San Jose, CA)
» Distribution Crew - San Jose Earthquakes (San Jose, CA)
» Avaya Stadium Event Ambassador - San Jose Earthquakes (San Jose, CA)
» Premium Concierge - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Parking Attendant - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Gate Ambassador - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)
» Fan Host - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)


Facility Operations/Security: Event Guest Relations
Guest Services Manager - BBVA Compass Stadium (Houston, TX)

BBVA Compass Stadium seeks a Guest Services Manager to oversee all functions within the Guest Services Department. This position reports to the Director, Security & Guest Services and is a full-time position with benefits.

Responsibilities:

 

  • Maintain BBVA Compass Stadiums’ positive reputation for guest services by hiring, training and supervising part-time staff of ushers, ticket takers, guest service representatives, guest service ambassadors, supervisors and event coordinators

  • Establish event staffing levels, schedules and assignments of all Guest Services personnel to assure the highest level of customer service
  • Oversee the training of Event Staff
  • Prepare and manage budgets for all event service related functions, including ushering, ticket taking for both game day and non-game day events
  • Collaborate with Event Services and Security teams to assist planning events at BBVA Compass Stadium
  • Maintain inventory and budget of related equipment and uniforms
  • Develop collateral materials and maintain website information for employees and fans such as Accessibility Guide, Event Handbook, and Fan Guide
  • Assist with operating the command center on stadium event days
  • Manage the employee rewards and recognition program
  • Handle customer concerns, suggestions and complaints through the stadium hotline and website

Qualifications and Skills:

The Guest Services Manager must possess the following knowledge, skills and abilities and be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

 

  • Bachelor’s degree in a related field.

  • 3-5 years management level event-related experience
  • Previous experience at a high-profile sports/theatre/entertainment venue strongly preferred
  • Ability to consistently prioritize projects, meetings and fast-changing schedules while remaining productive and professional
  • Ability to establish and maintain effective working relationships with supervisor, subordinates and the public
  • Team oriented with a positive attitude
  • Ability to handle highly sensitive and confidential information
  • Ability to work evenings and weekends and/or holidays & extended hours as required
  • Must be proficient with Microsoft Word, Excel and Outlook
  • Ability to read, listen and communicate effectively in English, both verbally and in writing
  • Experience with an employee staffing software similar to ABI Master Mind
  • Experience with an incident management system similar to ISS 24/7
  • Bi-Lingual, Spanish is preferred

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have experience with employee staffing software similiar or equal to ABI Mastermind? If so, what software and how much experience?
2. Do you have experience with an incident management system similar to equal ro ISS 24/7? If so, what system and how much experience?


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Facility Operations/Security: Facility/Venue Management
Event Services Coordinator - BBVA Compass Stadium (Houston, TX)

BBVA Compass Stadium seeks an Event Services Coordinator to plan and execute all aspects of assigned events at the facility.

This position reports to the Senior Manager of Event Services and is a full-time position with benefits.                                             

Popular Benefits:

  • 401K

  • Paid Holidays & Vacations

  • Paid Sick Leave

  • Casual Dress/Atmosphere

RESPONSIBILITIES:

  • Serves as a liaison between clients and stadium departments on events as assigned by Senior Manager of Event Services

  • Meets with clients holding events in BBVA Compass Stadium to assist with planning and organizing to ensure a successful event

  • Implements facility rules, regulations, policies to clients and tenants

  • Assist with operating the command center on stadium event days

  • Compiles and communicates event requirements to stadium staff

  • Delegate necessary responsibilities within the venue’s departments

  • Understands all aspects of event logistics and stadium operations to better communicate with stadium departments

  • Maintains and organizes event files and event expenses alongside the Senior Manager of Event Services

  • Assists in all aspects of the day-to-day functions of the event services department as required

  • Attends and actively participates in appropriate planning, organization and other event and stadium meetings in support of facility operations

  • Maintains positive rapport and form strong client and tenant relationships

  • Completes other duties and projects to the satisfaction of management

Qualifications and Skills:

The Event Services Coordinator must possess the following knowledge, skills and abilities and be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • Four year college degree in related field required

  • At least two years of experience in event services or event operations

  • Previous experience at a high-profile sports/theatre/entertainment venue strongly preferred

  • Ability to consistently prioritize projects, meetings and fast-changing schedules while remaining productive and professional

  • Exceptional guest and client service capabilities

  • Team oriented with a positive attitude

  • Ability to handle highly sensitive and confidential information

  • Ability to work evenings and weekends and/or holidays & extended hours as required

  • Must be proficient with Microsoft Word, Excel and Outlook

  • Ability to read, listen and communicate effectively in English, both verbally and in writing


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Facility Operations/Security: Facility/Venue Management
YOUTH DEVELOPMENT ADMINISTRATOR - COLORADO RAPIDS (Commerce City, CO)

                                  

REPORTS TO:                     SENIOR DIRECTOR, SOCCER DEVELOPMENT

SUBMIT RESUME TO:         JOBS@DSGPARK.COM                                                                                 

RESUME DEADLINE:           MARCH 27, 2017                                                  

 

GENERAL PURPOSE

Serve as the primary administrator for Colorado Rapids Youth Development Programs.

ESSENTIAL DUTIES/RESPONSIBILITIES

  • Manage communication for Development Academy and PDL teams including the creation and updating of distribution lists, weekly update emails and schedule changes through channels such as email and social media
  • Create, manage and distribute Youth Development program calendar
  • Create and manage weekly Youth Development meeting agendas and minutes
  • Monitor and respond to/forward Development Academy messages left on general Academy email and phone
  • Serve as the registrar for Development Academy and PDL teams by coordinating paperwork distribution and collection, entry into registration programs, and maintaining necessary electronic and paper files on staff and players.
  • Prepare weekly Development Academy and PDL competition paperwork and distribute pre-competition information to visiting teams
  • Prepare and update necessary team notebooks for training, competition and travel
  • Assist in team travel preparation including paperwork, logistics verification and packing
  • Serve as the primary facilities scheduling contact for both internal and external bookings
  • Prepare and submit required MLS paperwork including monthly training logs and quarterly homegrown player lists

OTHER DUTIES/RESPONSIBILITIES

  • Assist club in the planning and execution of Youth Development related events including tryouts, clinics and tournaments
  • Assist in organization and inventory management of all Youth Development storage areas
  • Occasional travel as required
  • Assist the Sr. Director of Soccer Development and Youth Development staff with any other duties as assigned.

 

JOB QUALIFICATIONS

Knowledge, Skill and Ability:

·         Strong computer skills to include Microsoft Office

·         Knowledge of youth and professional soccer industries

·         Strong written and verbal communication skills, including public speaking

·         Ability to prioritize responsibilities and multi-task

·         Knowledge of Generally Accepted Accounting Principles and bookkeeping skills

·         Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle             driving standards

 

Education or Formal Training: 

·         Bachelor’s degree in Business, Sports Management, Communication, or related major preferred

 

Material and Equipment Used:

·         General office equipment including copier, fax, phone, computer/keyboard, etc.

·         Company vehicles.

Working Environment/Physical Activities:

·         Stand and walk 1/3 of time.

·         Sit up to 2/3 of time.

·         Talk or hear 2/3 or more of time.

·         Lift up to 50 lbs. up to 1/3 of time.

·         Moderate to loud noise.

·         Outdoor weather conditions 1/3 of time.

·         Clear vision at 20”, depth perception and ability to adjust focus.


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Facility Operations/Security: Event Guest Relations
Experience Team Members - Columbus Crew SC (Columbus, OH)

Columbus Crew SC Overview

Columbus Crew SC (Soccer Club) is the first club in Major League Soccer and in 2015, Crew SC was crowned MLS Eastern Conference Champions in the organization’s 20th season. Owned and operated by Precourt Sports Ventures (PSV), it won its first MLS Cup championship in 2008 and also won the 2002 Lamar Hunt U.S. Open Cup as well as MLS Supporters’ Shield titles in 2004, 2008 and 2009. The 2017 campaign is the Black & Gold’s 19th season at historic MAPFRE Stadium -- the first soccer-specific stadium in the United States – where the club set single-season sellout records and hosted the 2015 MLS Cup. The club was purchased by PSV on July 29, 2013 as part of the privately held investment and management firm’s sports and entertainment business enterprise.

Description

MAPFRE Stadium is seeking part-time seasonal Experience Team Members for the 2017 season. Experience Team Members serve in an important capacity including Ushers, Greeters and Ticket Takers among other guest service roles.

The Experience Team plays a vital role when it comes to creating a clean, safe, and enjoyable experience for our fans and guests. As the first point of contact for guest requests and needs, courteous hospitality must be exhibited at all times. Experience Team Members are encouraged to be proactive in every area while demonstrating a professional manner.

All Experience Team Members are responsible for providing exceptional customer service at MAPFRE Stadium by making every effort to ensure a positive guest experience. The Experience Team serves an essential function by hosting guests visiting the stadium and by utilizing an ever-growing knowledge of our facility and events.

The hours for Experience Team Member positions are highly variable and dependent on the Crew SC and MAPFRE Stadium event schedule. Experience Team Members are required to work events in their entirety including pre- and post-event responsibilities as well as at least 80% of Crew SC home matches and MAPFRE Stadium events.

Essential Duties & Responsibilities

  • Provide highest level of customer service to ensure guests’ expectations are met or exceeded and their overall experience at MAPFRE Stadium is positive and memorable
  • Create a welcoming experience for guests
  • Facilitate all guest-related matters in a professional and courteous manner through creative problem-solving
  • Scan tickets for entry with a smile and friendly greeting
  • Check tickets and direct guests to appropriate seats in all areas of MAPFRE Stadium
  • Maintain thorough knowledge of the venue policies, procedures and event information
  • Enforce policies during an event to assure the safety and security of all guests
  • Communicate effectively and professionally with all patrons and fellow staff members

Required skills, experience & abilities

  • Must be at least 18 years of age and must be legally eligible for employment in the United States (proof of eligibility will be required prior to beginning work)
  • Must be able to work a minimum of 80% of all scheduled MAPFRE Stadium events. The Major League Soccer (MLS) season begins in March and generally ends in November
  • Ability to communicate effectively with a diverse population, including strong verbal communication skills. Second language a plus
  • Ability to maintain friendly demeanor and professional behavior with guests, supporters and staff in pressure-filled situations
  • Ability to take on any role within the Experience Team (and switch roles as necessary) depending on event requirements
  • Previous customer service experience preferred
  • Ability to stand for long periods of time and may include walking long distances and climbing stairs
  • Punctuality and reliability are essential for success
  • Ability to stay alert and observant during Crew SC home Matches and MAPFRE Stadium Events to ensure patron safety
  • Ability to work outdoors in changing weather conditions that includes the extreme heat, cold , rain, sleet, snow and direct sunlight
  • Must maintain a professional appearance and demeanor at all times
  • Ability to work a flexible schedule including evenings, weekends and holidays

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Facility Operations/Security: Security
Security Event Staff - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Toyota Stadium is looking for qualified individuals to join our Security Event Staff.  The security event staff are responsible for ensuring a safe and fun atmosphere during all events at Toyota Stadium and Soccer Center. This opportunity is to work on an as needed basis during events held at the stadium.  This is a great way to supplement your income while working around fun and exciting events such as Major League Soccer games, International soccer games, concerts and other events.

*Please note that this role pays an hourly rate of $10.00, non-negotiable.*

Job Duties include:

  • Bag checking at each gate leading into stadium to ensure no prohibited items enter the stadium.
  • Provide concourse security on inside perimeter of stadium by monitoring and patrolling activity.
  • Provide outside perimeter security.
  • Checking credentials and tickets to ensure that only authorized personnel enter into specific areas of the stadium and complex.
  • Provide field security for players and officials by monitoring activity on and around stadium field(s).
  • Provide security in the locker rooms
  • As a team, provide all access control in  and around Toyota Stadium and soccer center.

Qualifications:

  • Ability to resolve complicated customer service issues with fans.
  • Previous experience in stadium or event services.
  • Willingness and ability to act as authority figure when needed.
  • Ability to defuse heated situations that may arise.
  • Good communication skills
  • Ability to stand for long periods of time in outdoor weather conditions to include extreme cold or heat.
  • Bilingual in Spanish and English is a plus.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I have previous security or stadium event experience?
3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
4. Yes/No: I feel comfortable defusing heated or complex customer service issues?
5. Yes/No: In the past seven years, have you been convicted of a crime other than a minor traffic violation? If yes, please explain.
6. Yes/No: Can you, with or without reasonable accommodation, perform the essential functions of the job to which you are applying?


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Facility Operations/Security: Usher/Ticket Taker
Ticket Taker/Usher - FC Dallas & Toyota Stadium - FC Dallas (Frisco, TX)

Do you love Soccer, Sports and Music? Become a part of the FC Dallas and Toyota Stadium experience by joining our team. 

We are looking for fun, outgoing team members who would love to become a part of our event experience. You will enjoy a flexible schedule and a great work environment. This is a great opportunity to supplement your income while enjoying fun and exciting events.  Our employees work solely when we have events at Toyota stadium, consisting mostly of evenings and weekends.  This position is ideal for those looking for a fun and exciting part time job.

Ticket Taker/Ushers Job Duties:

  • Greet guests as they enter the facility.
  • Scan guest’s tickets using electronic scanner upon entrance into the stadium.
  • Assist guests in locating their seats and/or stadium amenities, such as restrooms, concessions stands, and merchandise locations.
  • Distribute promotional items as guests enter and exit the stadium.
  • Provide excellent customer service by assisting fans in any way possible and ensuring they have a great experience at Toyota Stadium.
  • Watch for prohibited items to ensure patrons do not enter the stadium with any unauthorized items.
  • Watch for inappropriate behavior and take appropriate actions.
  • Resolve customer service issues or work with supervisors if unable to do so alone.

Qualifications:

  • Must be at least 18 years old
  • At least 1 year experience in customer service
  • Ability to work in outdoor working conditions to include extreme heat, cold or rain.
  • Ability to stand for long periods of time.
  • Ability to work nights, weekends and some holidays if needed based on event schedule.


 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am at least 18 years of age?
2. Yes/No: I can work a flexible schedule to include some nights, weekends and holidays?
3. Yes/No: I have previous customer service experience?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can work in outdoor weather conditions?


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Facility Operations/Security: Grounds Crew/Turf Management
Toyota Stadium and Soccer Complex Grounds Maintenance - FC Dallas (Frisco, TX)

Job Duties

  • Assist in keeping Toyota Stadium and Soccer Complex tidy, organized and safe.
  • Maintaining Toyota Stadium and Soccer Complex staging area by working neatly and organized
  • Assist with site set up of plant materials.
  • Assist with keeping Toyota Stadium and Soccer Complex landscape maintained by mowing, edging, blowing, etc.
  • Assist with the set up and tear down of Terra floor for concerts and other events.
  • Assist with field preparation for soccer games, soccer tournaments, NCAA events and other events held on the complex. 

Job Requirements

  • Ability to work a on a team to accomplish common goals.
  • Ability to demonstrate accuracy and thoroughness in quality of work.
  • Ability to meet productivity standards and complete work in a timely manner.
  • Ability to consistently be at work on time, follow instructions, respond to management directions, commit to long hours of work when necessary to reach goals and complete necessary tasks.

Physical Demands

  • Ability to work in various positions, including but not limited to, stooping, standing, bending over, sitting, kneeling and squatting for extended periods of time.
  • Ability to lift 50 pounds of weight frequently throughout assigned workday.
  • Ability to work in various degrees of outdoor weather conditions, including but not limited to extreme heat, cold, or rain.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have previous landscaping/grounds experience?
2. Yes/No: I can work in outdoor weather conditions to include extreme heat?
3. Yes/No: In the last seven years, have you been convicted of a major crime other than a minor traffic violation? If yes, please explain.
4. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the job to which you are applying?


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Facility Operations/Security: Facility/Venue Management
FC Dallas & Toyota Stadium/Soccer Center - Set Up Crew - FC Dallas, Major League Soccer (Frisco, TX)

FC Dallas and Toyota stadium/soccer center are looking for individuals to work on an as needed basis during the 2016 event season.  The Set Up event team will be responsible for the set-up and tear down of all of the equipment requests and stadium set up  for events held at Toyota Stadium and Soccer Center, to include tables, chairs, tents, staging equipment, barricades, field equipment and other related elements.

Duties:

  • Perform all tasks involved in the production of FC Dallas and Toyota Stadium events. This includes lifting, carrying, set-up and tear down of entire event.
  • Practice safe work habits to ensure production is as efficient and safe as possible.

Requirements:

  • Work varying shifts, to include nights, weekends and holidays.
  • Work outdoors in varying weather conditions to include extreme heat or cold.
  • Perform heavy manual labor
  • Effectively handle lifting of various objects weighing in excess of 80 lbs with assistance from other members of the team.
  • Operate various types of tools and equipment safely and efficiently.
  • Establish and maintain effective working relationships with employees, other agencies and the public.
  • Follow written and verbal instructions
  • Communicate effectively 
  • Provide excellent customer service and Interact with Fans to ensure they are enjoying their experience.

Qualifications:

  • Must be able to work nights, weekends and holidays based on event schedule.
  • Must be able to lift up to 50 lbs. 
  • Previous experience in Event Operations or a warehouse or with manual labor is a plus.
  • Fork lift certified is a plus

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I am at least 18 years of age?
2. Yes/No I can work in outdoor weather conditions?
3. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
4. Yes/No: In the past seven years, have you been convicted of a crime, other than a minor traffic violation? If yes, describe in full below: (will not necessarily exclude you from consideration)
5. Yes/No: I can lift up to 50 lbs.?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: Can you, with or without reasonable accommodation, perform essential functions of the job to which you are applying?


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Facility Operations/Security: Custodial/Housekeeping
HOUSEKEEPING ATTENDANT - FC Dallas, Major League Soccer & Toyota Stadium (Frisco, TX)

Toyota stadium in Frisco is looking for housekeeping workers to work on an as needed basis during events at our stadium and complex. Under the general supervision of the Housekeeping Manager and Housekeeping Supervisor, the employee has the primary responsibility for cleaning the stadium in such a way to promote health and safety while reducing the spread of infection. It is the role of the housekeeper to follow daily and occasion cleaning including, but not limited to, the offices areas, hallways, lounges, elevators, stairways, locker rooms, kitchens, restrooms, concourses, soccer fields and entrances so that health standards are met. The housekeeper may also be responsible for performing additional duties not stipulated below. If so, these duties are specified as an addendum to this description.


Duties:

  • Perform any combination of light cleaning duties
  • Clean lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
  • Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Maintain floor cleanliness using brooms, mops, and/or powered scrubbing and waxing machines.
  • Dust and polish furniture and equipment.
  • Keep storage areas and carts well-stocked, clean, and tidy. Polish accessories and metalwork such as fixtures and fittings.
  • Remove debris from concourses, sidewalks, and playing fields.
  • Replenish supplies such as chemicals, paper goods, and bathroom items.
  • Load washing machines and fold dried items.
  • Wash windows, walls, ceilings, partitions, and woodwork, waxing and polishing as necessary.
  • Request repair services and wait for repair workers to arrive.
  • Disinfect equipment and supplies, using germicides..
  • Dust window blinds, sills, furniture, and electronics.
  • Move and arrange furniture.
  • Observe precautions required to protect self and guest property, and report damage, theft, and found articles to supervisors.
  • Prepare work areas prior to events, and arrange equipment, and furniture for functions.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Inform supervisors of product supplies to keep stocked.

Qualifications:

  • Reliable transportation.
  • Must be at least 18 years old
  • Must be able to work a flexible schedule to include nights, weekends and some holidays.
  • Must be able to lift up to 40 lbs.
  • Ability to stand for long periods of time
  • Ability to work in all outdoor weather conditions to include, extreme heat, cold and rain
  • Good communication and interpersonal skills.
  • Bilingual in English and Spanish is a preferred.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I can work a flexible schedule to include nights, weekends and holidays?
2. Yes/No: I have been convicted of a crime in the last sever years, other than a traffic violation?
3. If yes, please explain:
4. Yes/No: I can lift and move up to 40 lbs?
5. Yes/No:I can stand for long periods of time?
6. Yes/No: I can bend, stoop and reach in all directions?
7. Yes/No: I can work in all outdoor weather conditions to include extreme heat, cold and rain?


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Facility Operations/Security: Custodial/Housekeeping
Facilities Service Associate - FC Dallas, Toyota Stadium (Frisco, TX)

Toyota Stadium and FC Dallas in Frisco is seeking facilities services workers for maintenance and cleaning of the stadium. Under the general supervision of the Facilities Coordinator and Housekeeping Manager, the employee will have the primary responsibility for cleaning the stadium, in such a way to promote health and safety and reduce the spread of infection.  The custodian will have to keep buildings in clean and orderly condition. It is the role of the employee to do the daily cleaning, special event cleaning, as well as, special projects.  Areas include, but not limited to, office areas, locker rooms, kitchens, bathrooms, storage areas, concourses, and entrances.  The employee will perform heavy cleaning duties, such as cleaning floors, washing carpets, washing walls and glass, and removing debris. The tasks may also include performing routine maintenance activities and notifying management of needed repairs. The custodian may also be responsible for additional tasks that are not specified below. If so, these rights are specified as an addition to this description. These additional jobs may include general building maintenance, laundry, painting, vehicle maintenance, etc.

Responsibilities:

• Clean building’s floors, sweeping, mopping, and vacuuming.

• Take out the trash

• Cleaning of restrooms including replacing the necessary products.

• Clean and polish furniture and fixtures.

• Clean windows, doors, mirrors, using soapy water or other chemicals / cleaners, sponges and    squeegees.

• Dusting furniture, walls.

• Mix water and detergents or acids in containers for cleaning solutions prepared in accordance with specifications.

• Wash the carpets using machines and equipment

• Strip, seal, finish, and polish floors.

• Driving vehicles required to perform or travel to cleaning work, including RTV and forklifts. We will train.

• Follow instructions in the use of cleaning chemicals and equipment, to avoid damage to floors and fixtures.

• Assist with building security by locking the gates and doors after entering or leaving.

• Able to move heavy furniture, equipment and either manually or by using hand trucks.

• Use pressure washers and blowers to clean the garbage from the stadium, sidewalks and streets.

• Notify managers concerning the need for major repairs or additions to building operating systems.

• Remove snow from sidewalks, and parking areas, using snow shovels and snow melting products.

Requirements:

• Have your own transportation

• Must be at least 18 years of age

• Must be able to work a flexible schedule including nights, weekends and some holidays.

• Must be able to lift up to 50 pounds.

• Ability to stand for long periods of time

• Ability to work in all types of outdoor weather conditions that include extreme heat, cold and rain

• Good communication and interpersonal skills.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Are you able to work a flexible schedule including nights, weekends, and some holidays?
2. Yes/No: Are you able to lift up to 50 pounds?
3. Yes/No: Are you able to work in all types of outdoor weather conditions that include extreme heat, cold, and rain?
4. Yes/No: Are you bilingual in Spanish?
5. Yes/No: In the last seven years, have you been convicted of a major violation other than a minor traffic violation? If yes, please explain. Will not necessarily exclude you from consideration.


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Facility Operations/Security: Facility/Venue Management
Vice President, BBVA Compass Stadium - Houston Dynamo/BBVA (Houston, TX)

Organizational Overview:

The Houston Dynamo is a Major League Soccer Club that has won two MLS Cup championships and four conference championships in its first 11 seasons and qualified to represent the United States in international competition six times. BBVA Compass Stadium is a multi-purpose sports and entertainment venue that is the home of the Houston Dynamo, Houston Dash, and Texas Southern University Football. The venue hosts a variety of other events, including but not limited to, international soccer, rugby, concerts, and miscellaneous live entertainment options.

The continued development of the brand in an up-and-coming young professional market, MLS leading growth, and the opening of a state-of-the-art downtown stadium has made the Dynamo a sought-after place to start or continue a career.  We strive to create a dynamic work environment that fosters mutual respect and team work. We’re inviting you to grow along with us by taking advantage of the many opportunities open to you.  The Dynamo is currently looking for a Vice President/General Manager of BBVA Compass Stadium to join our staff full time!

Position Overview:

The Vice President/General Manager is responsible for the overall management and operation of BBVA Compass Stadium including both front and back of house operations. The position will oversee the booking and operation of all events including those related to the stadium’s main tenants: the Houston Dynamo, Houston Dash, and TSU Football.  This position will also be charged with booking new business including concerts and 3rd party events ranging from meeting space rentals to full stadium events.

All operational matters are under the purview of this position including turf management, security, logistics, and event planning. The Vice President/General Manager will also serve as the management team member in charge of operations at the organization’s training facility, the Houston Sports Park. The Houston Sports Park is located eight miles from BBVA Compass Stadium and is the training home of the Dynamo, the Dash, and the Dynamo Youth Academy. It is also open to the community for multi-sport uses.

The Vice President/General Manager of BBVA Compass Stadium is one of five senior level positions within the company and reports directly to the president. Long term planning and financial management is a major part of the position as the incumbent will be responsible for overseeing the entity’s budget, P&L, managing expenses and financial reporting, and planning capital improvements.  Additional duties include contract negotiation with event promoters and clients. The position oversees a full-time stadium operations staff of 10-12 people and a part-time gameday staff of over 200 people.

Popular Benefits:

We offer a competitive salary & annual bonus scheme, with contributory family health, dental, and coverage as well as life and disability insurance. The company also offers paid holidays, vacation, and sick leave and a competitive retirement plan option.

Basic Functions:

  • Oversee and supervise operations, engineering, 24hr security, event security, police, guest services, maintenance, set-up/changeovers, grounds, parking logistics, traffic control, and event management

  • Manage overall budget and control expenses in all departments

  • Lead BBVA Compass Stadium and Houston Dynamo Sustainability Program and Green Team Committee

  • Oversee, construct and direct the operation for all events (Houston Dynamo, Houston Dash, USA Rugby, International Soccer, NCAA football, club events, concerts, etc)

  • Develop and maintain relationships with local law enforcement, fire, and city officials

  • Oversee all operational elements pertaining to training facility, grounds, locker room, scheduling and day of game operations

  • Oversee facility construction and operations, programming, maintenance and staff

  • Know and ensure compliance with all laws, codes, ordinances, policies, procedures, risk management policies, safety precautions, rules/regulations, and emergency procedures

  • Manage subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Public Safety, Security and/or Parking Departments

  • Provide employees with clarity regarding priorities, objectives, and individual accountability

  • Have the vision to see the overall needs of the company as well as the departments and plan for the future by keeping an open mind and seeking out new ideas

  • Responsible for the overall direction, coordination, and evaluation of the above listed units

  • Assist in the facility’s overall operating budget and provide recommendations for 5-year, 10-year, and 20-year long range capital expenditures

  • Maintain an effective working relationship with colleagues, clients, employees, patrons and others encountered during employment

  • Coordinate special projects, such as construction, remodeling or expansion

Desired Attributes

  • Passionate - Loves the job and the organization; has a contagious effect; puts the organization first and is willing to make sacrifices

  • Motivated - Self-driven and inspired; takes initiative and delivers results

  • Experience - Leverages knowledge and insights to achieve higher levels of performance and productivity                              

  • Leadership - Visibly demonstrates character, work ethic and vision; has ability to positively influence others; is infectious                   

  • Plan/Prioritize - Understands core objectives of the organization; is structured and organized; utilizes time effectively; makes decisions in the context of the big picture                   

  • Communicator - Delivers written and verbal messages in a clear and concise fashion; knows what needs to be said, when to say it and how to say it

  • Creative Problem Solver - Recognizes issues and takes the responsibility to proactively resolve them

  • Accountable - Takes ownership for areas of responsibility and associated business results; addresses issues so that they do not reoccur

  • Competitive - Wants to win and be the best in everything; achieves maximum success – individually and for the whole team                     

  • Confident - Demonstrates belief in self and the organization and conveys that self-assurance to others internally and externally

Minimum Qualifications:

  • Bachelor’s degree

  • 7 to 8 years of stadium or venue management experience

  • Demonstrated critical thinking and problem solving skills

  • Strong planning, organizing, execution, and management with attention to detail

  • Possess exceptional leadership skills with the ability to successfully lead the team, provide support to staff, and delegate appropriately

  • Possess general understanding of carpentry, plumbing, HVAC, electrical, roofing, carpet installation, and hardware

  • Must be able to multi-task and prioritize competing tasks within deadlines

  • Ability to diagnose basic electrical, mechanical, and process problems, troubleshoot and find solutions

  • Ability to take prompt action to keep the system at maximum efficiency

  • Ability to effectively communicate in both written and verbal form

  • A self-managed, stress tolerant, team player who is safety conscious and results orientated

  • Reliable & trustworthy

  • Fluency in Spanish would be beneficial, but it is not a requirement

  • Ability to work nights and weekends as demanded by the facility’s schedule of events

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you possess a Bachelor's Degree (Business Management, Operations)?
2. Do you meet the minimum of 7 years or more experience in stadium or venue management?
3. Are you fluently bi-lingual (English/Spanish)?


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Facility Operations/Security: Event Guest Relations
Guest Services Representative (GSR) - Houston Dynamo/BBVA Compass Stadium (Houston, TX)

Guest Services Representative (GSR)

Responsible for providing excellent guest services at all BBVA Compass Stadium events and working a variety of positions.

Duties include, but are not limited to the following:

  • Greeting guests

  • Provide general customer service

  • Assist patrons with finding their seats

  • Provide stadium information and directions

  • Assist with problems/issues

  • Work elevator shifts

  • Scan tickets at entry

  • Control ticket access points throughout the stadium

    Minimum Requirements:

  • Must be available to work evenings, weekends, and holidays

  • Strong interpersonal and communication skills

  • Must be able to work in a fast paced environment

  • High School diploma or equivalent required

  • Must show commitment and willingness to provide excellent customer service

  • Must maintain a neat, clean, and well-groomed appearance per the AEG Human Resources Policies and Procedures

  • Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain

  • Bilingual preferred

     


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Facility Operations/Security: Facility/Venue Management
Assistant General Manager Event Management and Guest Experience - Los Angeles Football Club (Los Angeles, CA)

 

 

 

 

 

JOB TITLE:               Assistant General Manager Event Management and Guest Experience

TYPE:                     Full time

DEPARTMENT:       Facilities

REPORTS TO:         SVP/GM Facilities

LOCATION:            Los Angeles, CA                                    

Los Angeles Football Club is Major League Soccer’s newest team in Los Angeles, set to debut in 2018.  We are developing a world-class, forward-leaning sports and entertainment organization to bring the fastest growing professional sport in America to one of the largest and most diverse markets in the world.  Our primary initiatives include: designing and building our new Banc of California stadium, developing all facets of our brand, engaging with our community and developing our sporting team and youth programs. We are looking to grow our high-caliber, diverse team with creative and hard-working individuals who have a passion for sports, entertainment, and many of the lifestyle elements that embody the beautiful game.  

POSITION SUMMARY:

The position of AGM Event Management and Guest Experience reports directly to the SVP/GM and acts in their place when they are not present.

This is a unique opportunity for a dynamic leader with broad experience in event operations and guest experience management. The AGM of Event Management and Guest Experience is the Management Team member responsible for oversight of all Front of House (FOH) event operational functions for Banc of California Stadium. Our facilities currently include a 22,000-seat open-air stadium, attached ancillary conference and hospitality space, as well as an off-site soccer-specific training facility. The AGM Event Management and Guest Experience positon will oversee all FOH operations including, but not limited to, guest services, crowd management, security, ticketing, and parking. The position will be a key leader in driving innovation while also managing events in both the stadium and ancillary hospitality spaces. The position requires strong experience in facility management, a commitment to creating unique experiences, and exceptional maturity and leadership qualities. The successful candidate must be energetic, collaborative, and team-oriented.

KEY RESPONSIBILITES:

 

 

  • Oversee the development and implementation of the total guest experience as a central part of the stadium experience with long-term plans for ongoing training programs.

  • Oversee the FOH Security, Crowd Management, Guest Services, Ticketing, Operations, and Parking teams.

  • Lead or oversee efforts to ensure appropriate on-going training and maintenance of all staff, vendors, contractors as it relates to the service experience.

  • Ensure proper safety policies, procedures and training are in place in regards to both back and front of house operations.

  • Oversee training facility event operations when applicable.

  • Ensure that the stadium and surrounding areas are safe, useable, and inviting.

  • Prepare and maintain required and necessary reports and records.

  • Oversee FOH operations including all aspect of the guest experience including hospitality amenities, event management, VIP experience, and front and back of house services for ticketed, event, and performance-based guests.

  • Manage events to be compliant with LEED Silver certification.

  • Foster an environment that promotes innovation and implementation of best practices to improve efficiency and reduce operating costs while increasing productivity.

  • Serve as a key leader, providing guidance and setting an example for exemplary work ethic and program quality for the staff and the community.

  • Supervise and mentor staff in the FOH Departments, including recommending appropriate candidates for hire and ensuring organizational results are achieved.

  • Oversee and support the departments in budget development and realization of income and expense goals.

  • Attend all required staff and departmental meetings and work collaboratively with staff to ensure a strong team culture throughout the organization.

  • Support the Senior Vice President & General Manager of facilities through attendance at meetings of the Board of Directors and its committees as requested.

  • Serve as a community liaison, promoting the Banc of California Stadium and its programs to businesses, organizations, donors, and the community.

     

    QUALIFICATIONS:

  • Minimum of 10 years of progressive leadership experience in a facility or sports and entertainment related operations.

  • Bachelor’s degree in a related field.

  • Proven knowledge and experience in facility management, leadership, strategic planning, operations, financial management, and production of large-scale events.

  • Exceptional project and personnel management skills.

  • Strong management and communications skills, with the ability to create an effective operations culture and implement essential protocols; strong business sense with the ability to build, communicate, and persuasively champion for existing and potential opportunities while establishing and maintaining influential partnerships at all levels.

  • Demonstrated ability to lead, develop, and motivate teams to an ever-increasing level of performance, fostering an inclusive, positive, and empowering culture and work environment.

  • Strong awareness of technologies relating to creating and managing major events.

  • Demonstrated strong financial knowledge, including the ability to develop financial forecasts, work with, examine and evaluate data and report findings; ability to manage and operate within large-scale budgets.

EQUAL EMPLOYMENT OPPORTUNITY:

LAFC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

LAFC recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. LAFC may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa.


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Facility Operations/Security: Security
Major Event Safety and Venue Security - New York Red Bulls (Harrison, NJ)

BE PART OF MLS GAMEDAY ACTION

At this time, Securitas Security Services USA, Inc. is hiring part-time Security Officers at the Red Bull Arena in Harrison, NJ. Security Officers ensure the operation runs smoothly, enhance the fan and customer experience, whilst ensuring safety and security standards are maintained at all times. These opportunities are dynamic, fast paced, interesting and world class.

Responsibilities:

  • Perform part-time event security for MLS Soccer and Concerts at Red Bull Arena.
  • Responsible for performing bag searches and screening guests upon entry to ensure overall safety.
  • Control stadium, arena and theater access by checking tickets and credentials.
  • Responsible for crowd management issues during events.
  • Provide friendly guest services & direction.
  • Weekend and evening work mandatory, including occasional holiday assignments.
  • Prior Event Security and SORA licensed applicants will be provided special consideration. 

Qualifications: 

  • You must be 18 years of age
  • Have a HS diploma or GED
  • Have a verifiable work history
  • Have a reliable means of transportation
  • Able to successfully complete a background and drug screen
  • Able to meet state licensing requirements
  • Must possess or be willing to acquire a valid NJ State Security SORA license. (Securitas will train qualified and accepted applicants)
  • Must work well under pressure in a loud and active environment

EOE/F/M/DISABLED/VETERAN


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Facility Operations/Security: Custodial/Housekeeping
Housekeeping - Portland Timbers (Portland, OR)

Job Summary/General Description: The environmental service worker maintains environmental standards within established policies and procedures of Providence Park. The position performs a variety of general cleaning tasks to maintain sidewalks, restrooms, offices, locker rooms, press boxes and conference rooms.

The position follows standard practices and procedures and complies with regulatory requirements. In addition, the Environmental Services Department is in charge of the implementation and the continued practice of sustainability initiatives.

We are currently hiring for our Housekeeping Crew.

This is an irregular part time, seasonal, non-exempt position.

Essential Functions/ Major Responsibilities:

  • Dusts furniture, stadium seating, and equipment and mop floors.
  • Polishes and cleans fixtures in rooms and bathrooms.
  • Operates mechanical floor cleaners, buffers, vacuums, shampooers and related environmental service equipment.
  • Wet-mops rooms, halls and other areas; shampoos rugs and furniture.
  • Cleans vents, fan fixtures, top of windows, doorframes and other high areas using a ladder.
  • Gathers and disposes of trash and waste materials using specified bags or containers.
  • Buffs, strips, waxes and polishes floors.
  • Moves furniture and other heavy objects as required.
  • Cleans and disinfects all fixtures, floors, mirrors, windows, doors and walls of restrooms.
  • Keeps work areas neat and orderly, cleans equipment and assists with other cleaning duties as assigned.
  • Use two way radios to communicate.

Basic Qualifications:

  • Previous Housekeeping experience a plus

Schedule Availability: Ability to work flexible hours including nights, weekends, and holidays.

Physical Requirements and Work Environment : Continuously standing and walking on concrete/ flat surfaces or stairs. Noisy environment with large groups of people. Must perform in high-stress and fast-paced environment in an expedient manner for sustained periods. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and move items over 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: While performing the duties of the job, the employee may be exposed to weather conditions prevalent at the time. This position will work in large facilities indoor/outdoor, close quarters in hazardous work areas.

Peregrine Sports LLC., is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you Available to work on weekends, evenings and holidays?


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Facility Operations/Security: Event Guest Relations
Game Day Staff - Portland Timbers (Portland, OR)

Kick off your sports career with the Portland Timbers.
As a member of the Game Day Staff with the Portland Timbers you will have the distinct opportunity to be part of our 2017 MLS Season. This role is open to recent college graduates or those who are looking for part-time gameday-specific work.

Selection for the job will be made based on applicable skills, experience and area(s) of education. Be sure to clearly demonstrate your skills, experience and area(s) of interest in your application.

Game Day Staff will:

·         Assist with game day operations that include various roles for each match

·         Assist with large scale events as needed outside of normal game day responsibilities

Required Qualifications:
 

·    Education or experience in marketing, communications, sports management, or event production/promotions

·         Detail-orientated

·         Ability to problem solve in a time sensitive manner

·         Flexible schedule during MLS season with availability week days, weekend, and/or holidays

·         Self-starter that can be given a task and will take ownership for the successful execution on it

Preferred Qualifications:

·         Ability to think critically and outside the box

About Us: The Portland Timbers enter their seventh season in Major League Soccer (MLS) in 2017. As the league’s 18th team that began competing in MLS in 2011, the Timbers play their home games at Providence Park, an approximately 21,000-seat stadium in downtown Portland. The Timbers, who won their first MLS Cup in 2015, have sold out every league home game since joining MLS, a streak of 100-plus games and counting as the club enters the 2017 MLS season.

Peregrine Sports LLC., is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you available to work evenings, weekends, and holidays when necessary? Yes/No
2. Do you have experience in event production/promotions or game presentation? If so, please briefly explain.
3. Do you consider yourself a problem-solver? Yes/No
4. Do you consider yourself a detail-oriented person? Yes/No
5. In less than 100 words, please explain why this position appeals to you?
6. In less than 100 words, please describe your skills and experience as it relates to this position.


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Facility Operations/Security: Facility/Venue Management
Conversion Crew - San Jose Earthquakes (San Jose, CA)

Event Conversion Staff (Part-Time) - San Jose Earthquakes

            Department: Event Operations

            Reports To:  Manager of Event Operations

            Position Overview: San Jose Earthquakes are looking for event based staff to assist with the setup, strike and day to day operation for games and other events.

QUALIFICATIONS: 

·       Flexible schedule including nights, weekends, and holidays

·       A valid DMV issued driver’s license

·       A valid Forklift certification license is a plus

·       Punctuality is a must

·       Detail oriented

·       Able to communicate in a professional and courteous manner with staff and clients

·       Ability to perform general labor; ability to lift 50 pounds is required

·       Familiarity with the use and safety of basic hand tools

DUTIES:

·       Perform general labor as assigned

·       Setup and breakdown of tents, barricades, tables, chairs, event decking, etc

·       Other duties as assigned

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a valid Drivers License?


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Facility Operations/Security: Event Guest Relations
Distribution Crew - San Jose Earthquakes (San Jose, CA)

A Distribution Crew member will be responsible for distributing items pre-game and/or postgame and providing fans with general stadium information. This is a Part Time position.

Duties:

-       Pass out items to fans entering, at halftime and exiting Avaya Stadium

-       Provide basic stadium information to the general fan

Requirements:

-       Must be able to stand for long periods of time.

-       Work outdoors in varying weather conditions including extreme heat and cold.

-       Must be able to lift 50 pounds.

-       Must be able to work nights, weekends and holidays based on event schedule.


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Facility Operations/Security: Usher/Ticket Taker
Avaya Stadium Event Ambassador - San Jose Earthquakes (San Jose, CA)

Position: Avaya Stadium Event Ambassador (Part Time/Event Days Only)

Summary:S Each Event Ambassador will report directly to the Manager, Fan Experience. They will serve as a friendly, primary point of contact for Avaya Stadium patrons and will provide each fan with a positive customer service experience and enjoyable environment. Starting at $13/hr. Opportunity for monetary bonuses.

Responsibilities include but are not limited to:

  • Usher – Act as a primary contact on game day for fans within your assigned section; greet fans with a smile and positive attitude, check tickets and direct fans around facility, answer questions, ensure safety of staff and fans, keep areas clear and clean, handle complaints and collect feedback, provide assistance to fans with special needs and support other event day staff.

  • Guest Relations – Provide patrons with above-and-beyond service; greet fans with a smile & positive attitude, assist with lost and found, direct fans around facility, answer questions, provide wheelchair escorts, ensure safety of staff and fans, scan tickets for entry into the stadium, communicate stadium policies to fans, monitor seating areas as well as elevators and concourse, provide breaks to other part-time staff, handle complaints and collect feedback and support other event day staff. Work locations may be inside the stadium, outside the main gates and/or in the various parking lots.

    Qualifications:

  • Must be at least 18 years of age

  • Excellent customer service skills

  • Excellent interpersonal and leadership skills with a diverse staff and fan base

  • Enthusiastic and friendly with a professional demeanor

  • Must be mature and accustomed to working in a diverse environment

  • Tenacious work ethic

  • Strong verbal communication skills

  • Must have the ability to simultaneously handle multiple tasks and adapt to change

  • Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off

  • Required to work additional stadium events as announced

    Requirements:

  • This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs

  • Nature of position requires physical mobility and the ability to lift a minimum 20 pounds

  • Must have the ability to adjust to changing work hours and locations in the stadium and stadium

    parking lots as needed


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Facility Operations/Security: Event Guest Relations
Premium Concierge - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Premium Concierge for Sporting Kansas City assists guests in locating the Premium areas of Children’s Mercy Park and supplies general information as needed.

ESSENTIAL FUNCTIONS

  • Ensure that guests are in the correct part of the Premium Tower, including the UMB Field Club, Shield Club, Ivy Funds Executive Level and Signature Level.
  • Check tickets to gain access into the tower or a level of the tower.
  • Mark tickets and stamp the hands of all patrons per level to ensure guests do not try to sneak other guests around the Premium spaces.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Ensure that guests in the suites have TVs working properly.
  • Assists guests in suites if help is needed.
  • Act as the first responder and “middle man” if guests in suites need to talk to Legends or a Suite Host.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Practice a high level of confidentiality.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Check out a Premium Sports coat and event sheets.
  • Greet guests as they enter into a Premium space, check tickets, mark the back of tickets and stamp hands with a UV hand stamp.
  • Check on Premium guests to ensure they are having a remarkable experience.
  • Return all equipment to the Team Lead at the end of the shift.
  • Check the space for lost items.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Parking Attendant - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Parking Attendant for Sporting Kansas City ensures that guest parking areas are running efficiently. In addition, the Parking Attendant assists guests with locating specific entrances and amenities of Children’s Mercy Park, providing pertinent event information.

ESSENTIAL FUNCTIONS

  • Greet guests as they form lines to enter parking lots for events at Children’s Mercy Park.
  • Direct guests’ vehicles into proper parking lots, roadways and other areas during and after any Sporting Club Event.
  • Answer any and all questions asked about Children’s Mercy Park or an event.
  • Help with post-game exiting.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Crowd control abilities.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Receive game day event sheet and report to designated area.
  • Answer questions from guests and direct guests to their proper parking area.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Gate Ambassador - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Gate Ambassador for Sporting Kansas City greets fans upon entry, as well as examines and scans tickets for all ticketed events at Children’s Mercy Park.

ESSENTIAL FUNCTIONS

  • Monitor and control guest behavior and access into the stadium as required.
  • Responsible for the five major gates into Children’s Mercy Park, including Sprint, West, East, Boulevard Members and North Premium.
  • Examine and scan tickets.
  • Troubleshoot issues when scanners and printers stop working.
  • Effectively deal with guests that want to go out and smoke during the game by exit scanning tickets to ensure proper re-entry into the stadium.
  • Act as the first responder for upset fans that are denied access into the stadium.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Ensure that alcohol does not leave the stadium.
  • Give all guests a fond farewell.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to  successfully perform the essential functions of this position. Reasonable accommodations may be made to  enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Report to the gate to receive their scanner and printer.
  • Gain a brief by the Team Lead about important details about ticket types or guests to be on the
  • lookout for, including intoxicated guests.
  • Greet guests and scan tickets.
  • Answer guests on directions to seats.
  • Return all equipment to the Team Lead at the end of the shift.
  • Close gates or bike racks so guests cannot return to the stadium.
  • Return all equipment to the Team Lead.
  • Sign-out and clock-out.

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Facility Operations/Security: Event Guest Relations
Fan Host - Children's Mercy Park - Sporting Kansas City (Kansas City, KS)

POSITION SUMMARY

The Fan Host for Sporting Kansas City assists fans in locating seats during events at Children’s Mercy Park and works to ensure crowd behavior is positive and supports an enjoyable experience for all guests.

ESSENTIAL FUNCTIONS

  • Ensure that guests are in the correct part of the stadium.
  • Check tickets to gain access to specific sections.
  • Answer questions and give correct information about the game to guests.
  • Check all credentials and escort privileges to make sure associates and VIPs do not try to access a part of the building they are not supposed to.
  • Act as the first responder to incidents in sections.
  • Ensure that all guests are safe and following Children’s Mercy Park guidelines.
  • Effectively deal with upset fans, away supports, standing room only guests and intoxicated guests.
  • Escalate situations to Team Leads and/or Security as necessary.
  • Represent Sporting Kansas City and its related affiliates in a professional manner at all times.
  • Perform other related tasks as assigned.

PERSONAL ATTRIBUTES

  • Strong organizational, communications and interpersonal skills.
  • Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
  • Friendly, welcoming and professional appearance and demeanor.
  • Excellent customer service skills and public speaking ability.
  • Passion to ensure positive experiences and ability to turn tragic moments into magic moments.
  • Strong attention to detail and precision.
  • Reliable and dependable.
  • Crowd control abilities.
  • Passionate about sports, particularly the game of soccer.

SKILLS AND EXPERIENCE

  • High School Diploma or G.E.D. Certificate preferred.
  • Must be a minimum of 18 years old.
  • Previous experience working in a public event venue or in a customer service role preferred.
  • Basic technology skills.
  • Reliable transportation.

PHYSICAL ABILITIES

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

  • Required to stand and walk for long periods of time.
  • Use hands to finger, hand or feel objects, tools or controls.
  • Frequent stooping, bending, pulling and pushing.
  • Reach with hands and arms.
  • Required to talk and hear consistently.
  • Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary.
  • Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary.
  • Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat.
  • Ability to work non-traditional hours, including evenings, weekends and holidays as necessary.

 GAME DAY RESPONSIBILITIES

  • Sign-up to work games.
  • Clock-in and sign-in.
  • Pick up a game day event sheet.
  • Examine the section for broken seats and items that seem out of place (“white level searches”).
  • Meet with Team Lead to brief about the vent to ensure knowledge of all important things/events that might be happening during the event.
  • Check tickets and oversee the crowd in the section.
  • Perform another white level search post-game for broken seats and items left behind by guests.
  • Return all equipment to the Team Lead at the end of the shift.
  • Sign-out and clock-out.

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